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Fernandez Honda
San Antonio, TX
1,217 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 15, 2015
Excellent and personal customer service by Mr Freddie Mejia Excellent exc excellent customer services exceed my expectatiind expectations will never go to any other Honda only fernandez hands I always ask for Excellent exc excellent customer services exceed my expectatiind expectations will never go to any other Honda only fernandez hands I always ask for Mr Freddie Mejia a for his personal and excellent customer services More
by josie
Employees Worked With
mr Fernandez , Yasu Maeda , Freddy Mejia
July 14, 2015
Best Honda Dealership in town. This is my second time of buying a Honda Accord from Fernandez Honda. I enjoy dealing with the salespeople. This time I first contacted the dealer This is my second time of buying a Honda Accord from Fernandez Honda. I enjoy dealing with the salespeople. This time I first contacted the dealership through online technology. By the time I went to meet the salesman I already knew what color of car I wanted, what interior I wanted, and the features that I wanted on the car. So all that was left was to do was test drive the car and negotiated the cost of the car. My whole experience with Fernandez Honda has been very good, including the service department and finance department. More
by Happy
Employees Worked With
Sales: Chris Jones, Finance: Oscar Fernando, Service: Joey Cabello
July 13, 2015
Purchase of my Accord I continue to receive excellent service from Mr Freddy Mejia and Fernandez Honda. This is the fourth vehicle we have purchased from them and we conti I continue to receive excellent service from Mr Freddy Mejia and Fernandez Honda. This is the fourth vehicle we have purchased from them and we continue to return. We were also assisted by Mr Paul Carreon who was very courteous and accommodating. More
by Cip
Employees Worked With
Paul Carreon, Freddy Mejia
July 13, 2015
FINANCE MANAGER RUINED THE EXPERIENCE Had a GREAT EXPERIENCE with the sales professional. Unfortunately the Sales Manager and Finance Manager ruined the experience. Because I was so agit Had a GREAT EXPERIENCE with the sales professional. Unfortunately the Sales Manager and Finance Manager ruined the experience. Because I was so agitated with the Finance experience, i bought elsewhere. Then I took the time to write the GENERAL MANAGER of my disappointment and the finance guy (Dave) and explained why I did not purchase with Fernandez and gave details of the exact deal Gunn Honda gave me (which the Finance guy said couldn't be done). NO ONE from Fernandez has reached out to apologize for the dissatisfying experience. The receptionist and sales people were amazing...it's a shame the back-of-house staff couldn't complete the transaction with the same great service. And worst part is the GM hasn't taken the time to address or apologize for it. SMH More
by Monicafelan
Employees Worked With
Adam Claiborne
July 11, 2015
Upset!!! For the long time we have been going to Honda we always had good service UNTIL recently!!! We took our van for an oil change and to fix our cruise con For the long time we have been going to Honda we always had good service UNTIL recently!!! We took our van for an oil change and to fix our cruise control! They had told us it would be ready by the end of the day. At the end of the day we called to see if our van was ready and then that's when they told us our van would not be ready till Monday then going back and forth we pick up our van and it doesn't want to start!! We told them it didn't want to start they said it was the battery we got it checked out and turns out it wasn't the battery!! Then when we went again to pick up the van NO ONE wanted to help us AND NO ONE knew were our van was!!!! Then when they found our van someone crash into our van!!!! They said they would fix it and it would ready in three days! After days still no van!! Finally they called and when we went to get the van for the forth time everyone was rude!! No one wanted to help us!! They had no idea someone called us! Service was horrible!!!! I will NEVER go back!!! The managers didn't even care to help!! They have lost my service!!!! More
by ccgrosse
Employees Worked With
Isabella
July 11, 2015
True Customer Service, Amazing Experience I was a recent college graduate looking for a way to get a good car with no credit history. Dealerships and banks were turning me down left and right I was a recent college graduate looking for a way to get a good car with no credit history. Dealerships and banks were turning me down left and right when I applied for loans, but after reaching out to Fernandez Honda, I was immediately contacted by Justin Salazar, who worked with me from start to finish using their college graduate financing program. Justin was responsive and helpful and made my first car-buying experience absolutely amazing and easy. I am so grateful to have found this dealership! More
by cwise
Employees Worked With
Oscar Fernando, Justin Salazar
July 02, 2015
Outstanding and professional service Excellent service from beginning to end. Tariq made my experience an Absolute Pleasure and Dream. I was treated with the utmost fairness and respe Excellent service from beginning to end. Tariq made my experience an Absolute Pleasure and Dream. I was treated with the utmost fairness and respect. It felt great to be treated with fairness and honesty! More
by dcadriel123
Employees Worked With
Vanessa
June 22, 2015
Good service, works with you, expect a wait My husband and I were treated well and they were patient with us. The only negatives were that took quite a bit of time to complete the entire sale ( My husband and I were treated well and they were patient with us. The only negatives were that took quite a bit of time to complete the entire sale (but that's to be expected, I guess) and we were actually offered more for our trade elsewhere. However, this is where we found the vehicle with the lowest price for the amount of miles on it. More
by Power123
June 19, 2015
Best value in central Texas Dealers in the Austin area told me I would have to sign a lease or get a lower grade car in order to meet my budget constraints . A simple email to Ju Dealers in the Austin area told me I would have to sign a lease or get a lower grade car in order to meet my budget constraints . A simple email to Justin S and Fernandez Honda changed that line of thinking. I received a quote and follow up call almost immediately. The quick action, clear communication, and LOW price had me in San Antonio within a few days. I would recommend Fernandez to anyone who wants to work with a team who values the customer and provides bottom dollar values! More
by Amber9183
Employees Worked With
Justin Salazar
June 18, 2015
not happy I am very sick to my stomach and having to stress over this whole new car buying experience. we went to pick my "new" 2015 Honda pilot today and did I am very sick to my stomach and having to stress over this whole new car buying experience. we went to pick my "new" 2015 Honda pilot today and did not like what we saw. the paint job was not done correctly and now there are several dents/indentations what ever you want to label them on the side they repainted. some of the items that were on the service order to fix were not fixed. I thought the service manager was supposed to inspect pilot but he told my husband that he was not there on Tuesday. the inside and outside of the pilot was filthy. paint dust on dashboard and seats. the back up sensors where there was a chip on it looks like it was just moved up to cover up chip on paint. there are gaps on the sensors. this is not acceptable. not to mention I have 2 small children who have to wait for all this in the car while we talk to service people. i expect my car to be impeccable the next time i go back. if i see any more paint issues or gaps where there shouldn't be none i would like another car or my money back. and we are still having to drive a 2012 Honda crv!! we took the car in last wednedsay and it was ready yesterday. now my family and i have to wait who knows how much longer before we get it back. instead of driving my new flawless Honda pilot, im driving an old smaller vehicle. i will not give my name online. i spoke to raul today around 330pm. please speak to him about our problems. i was told you were out of town and will be back Friday. please call me or i will call you then. i did leave a voice message on adam's cell. I purchased the pilot on june 1 drove it a 2 weeks and still back in shop. ? More
by michele
Employees Worked With
Adam Claiborne
