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Fernandez Honda
San Antonio, TX
1,218 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 31, 2015
Really Happy Great job guys got us a good deal and didn't take too long to get it done. You were all friendly was a nice experience. thank you Great job guys got us a good deal and didn't take too long to get it done. You were all friendly was a nice experience. thank you More
by Tom160
Employees Worked With
Freddy Mejia, Oscar Fernandez
August 31, 2015
Good experience even with a used car We went in to see a used minivan from USAA's car finder. Our customer service was always great and friendly. It took about 4-5 hours to complete the p We went in to see a used minivan from USAA's car finder. Our customer service was always great and friendly. It took about 4-5 hours to complete the purchase (even with great credit) which is quite long, but should be expected. Since we bought a used car, there was some maintenance to be done, which they were very honest about upfront. They even took it to the body shop for us over a few scratches and dings! Even though we're still getting all the maintenance kinks worked out and have to bring the minivan back in, they're still working with us every step of the way, even keeping me updated over texts/phone calls. I had never heard of Fernandez Honda before but I've been happy every step of the way! More
by Usedminivan2717
August 30, 2015
Quality service I had a wonderful experience with this dealership due to it's great service. I felt very comfortable and cared about by their employees and would defi I had a wonderful experience with this dealership due to it's great service. I felt very comfortable and cared about by their employees and would definitely recommend this dealership to others. More
by tcavazos97
Employees Worked With
Ruben Fuentes
August 28, 2015
Really pleased. We recently purchased a 2015 CR-V from Fernandez Honda. It was the easiest and smoothest new car purchase we have ever made. Freddy Meija was our sal We recently purchased a 2015 CR-V from Fernandez Honda. It was the easiest and smoothest new car purchase we have ever made. Freddy Meija was our sales rep ... he made it all happen. No pressure, best price in town ... we'll go back to Fernandez! More
by John C
Employees Worked With
Freddy Mejia, Oscar Fernandez
August 25, 2015
Pleasant Experience! When I searched online for a Honda CR-V of SA dealerships, Justin Salazar was the first to respond within a half hour and even had a price quote. Be When I searched online for a Honda CR-V of SA dealerships, Justin Salazar was the first to respond within a half hour and even had a price quote. Because of his promptness I choose to go to Fernandez first. Justin set up an appointment time and was there when I arrived. He was friendly and courteous as he showed me the vehicles, accompanied me on a car drive, selected a car with no mileage, and explained several accessories including setting up the blue tooth. Just as pleasant was my experience with David Webster in financial services. He succinctly explained the service plans and financial possibilities. Most importantly he successfully negotiated my trade-in expectations very quickly and easily. Overall a very pleasant business experience! More
by Dave
Employees Worked With
Justin Salazar, David Wheeler, Justin Salazar
August 23, 2015
As easy as it gets The people at Fernandez Honda made buying a car as painless as possible. Everyone I dealt with was extremely polite, and helpful. Ruben Fuentez was a The people at Fernandez Honda made buying a car as painless as possible. Everyone I dealt with was extremely polite, and helpful. Ruben Fuentez was a fantastic person to work with: he was very informative, never pushy, and always quick to respond to questions, even on his day off (sorry Ruben). David Webster and Ron Valentin got me in and out of there with everything sorted as quickly as was likely possible once I'd decided on my car. Great place to go. More
by HirschE
Employees Worked With
Ron Valentin, Ruben Fuentes
August 20, 2015
Bad service It took 2 hrs to buy new tire I didnt need to learn that a gash and a nail aren't covered on warranty only had tire 4 wks when it was damaged and to l It took 2 hrs to buy new tire I didnt need to learn that a gash and a nail aren't covered on warranty only had tire 4 wks when it was damaged and to learn that tire that new car came with had a blowout a year later not covered because its a manufacturer defect and Fernandez Honda is not authorized dealer so waited 4 hrs one day to be told to leave car to be evaluated and another whole day to be told I have to take to discount tire to take care of me ,this was just this week another time took my car in tire light was on all they did was just reset it and 10 minutes later after I left it came back on then I took car back following week to check tire light to wait an hour finally got up to check if my car was ready and grab my keys off the counter and as I was leaving guy came out to tell me my car had been ready but he didnt know who to notify so he just left it sitting there that it just needed air I have been helped by Isabella she is really nice and have good service from her only but I just feel Dealership is at fault the others times I was helped with other techinicans dont know there names lady at first service counter and guy third service counter were at fault and tire tech guy who left his cell phone in my car and I took all the way back to him after I was already home and never got a thankyou and I was sick More
by honda14
Employees Worked With
Isabella Grubbs
August 17, 2015
Adam Claiborne Saves the Day Adam Claiborne has redeemed my faith with Fernandez Honda. After having a poor experience with his service department Adam personally called to under Adam Claiborne has redeemed my faith with Fernandez Honda. After having a poor experience with his service department Adam personally called to understand the situation. He completely assured me service is his priority. I sincerely believe him and he restored my love for Honda. Thank You Adam for everything! More
by Kmed
Employees Worked With
Josh Dambeck and Isabella, Adam Claiborne
August 11, 2015
Continues to be a great dealership! My experience at Fernandez Honda was great. This is my third purchase with your dealership and I have to commend Ruben Fuentez, he went above and bey My experience at Fernandez Honda was great. This is my third purchase with your dealership and I have to commend Ruben Fuentez, he went above and beyond to ensure this (at times, difficult) process went smoothly for me and my family. Ron Valentin in Finance was excellent as well when finalzing the paperwork. I plan to be back for my next purchase! More
by jburgos26
Employees Worked With
Ruben Fuentez; Ron Valentin
August 09, 2015
great customer service Tariq and Aaron were awesome had answers to our question and were very knowledgable made the whole car buying experience a good one I'm definitely gl Tariq and Aaron were awesome had answers to our question and were very knowledgable made the whole car buying experience a good one I'm definitely glad we stopped at Fernandez Honda first More
by ejgoel5257
Employees Worked With
Aaron Sanchez
