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Fernandez Honda
San Antonio, TX
1,222 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 02, 2016
Great experience Work my deal thru the internet. Thanks to Ernest we were in and out. They had me fill out the application before heading to the dealership.The price I Work my deal thru the internet. Thanks to Ernest we were in and out. They had me fill out the application before heading to the dealership.The price I was quoted was he price I got. No add on or gimmicks. Thanks More
by JohnT
Employees Worked With
Don Keoviva, Ernest Esteves
October 02, 2016
Great It was a friendly environment and could tell they cared about getting you in a car as quick as possible. They honestly helped a lot and I would have n It was a friendly environment and could tell they cared about getting you in a car as quick as possible. They honestly helped a lot and I would have never thought how easy and quick it took. More
by Gb94
Employees Worked With
Julian Martinez
October 01, 2016
Purchasing a car. Oscar Fernando went over and beyond to help me. Demonstrated professionalism and was extremely patient. He was very knowledgeable and explained every Oscar Fernando went over and beyond to help me. Demonstrated professionalism and was extremely patient. He was very knowledgeable and explained everything well. He reached out to me by phone calls and text. I really appreciated his awesome customer service. More
by Alma123
Employees Worked With
Oscar Fernandez, Michael Garcia
September 30, 2016
Service Manager We have been customers of Fernandez Honda since they opened for business in December of 2003. You serviced our 1996 Honda civic and was very professi We have been customers of Fernandez Honda since they opened for business in December of 2003. You serviced our 1996 Honda civic and was very professional. In March of 2005 we purchased our 1st new car ever,and from Fernandez Honda and we still own it. We have now owned 8 Honda's. We became acquainted with our present service manager Rudy Criner. He is an excellent Service Manager and an asset to your dealership. His attention to detail is second to none. He is courteous, friendly and caring. He provides excellent customer service to each one of your customers and always goes the extra mile in helping them in anyway that he can. Several years ago when Rudy Criner left your employ we were dishearten and felt a sense of loss. We were serviced by Kevin but it just wasn't the same. We are delighted to have Rudy back and feel really blest and confident that our auto repair needs will get the best attention possible by his care. We have recommended your dealership your to our family and friends and will continue to do so. Mr. and Mrs. Alfonso & Carol Hall More
by Honda
Employees Worked With
Rudy Criner, Ray Barrera, Evelyn Gomez
September 22, 2016
Saved the weekend ! We were in San Antonio for the weekend to visit Sea World with my wife and daughter when we got into town late Thursday night I had a warning light be We were in San Antonio for the weekend to visit Sea World with my wife and daughter when we got into town late Thursday night I had a warning light begin to start flashing on my Accord. I was worried about what possible damage might occur if I continued to drive as well as being stranded in the middle of nowhere on our return trip to Houston. So I tried to schedule an appointment on line for service. They were fully booked up for the next day but I decided to be there when they opened just in case I could get in. I met Joshua Verdin the service adviser and told him my situation he said he would make sure that a service technician would lock at my car. Later I met and spoke with the service technician Daniel and he informed me what had been found but that he did not have the part available after explaining to him that I was from out of town and would have to remain in town until they got the part he told me he would see what he could do. He returned after awhile and said he found the part and stayed over installing the part as well as running diagnostic recheck and driving test. to make sure my car was in good shape for our return trip. Joshua and Daniel both went the extra mile to make sure our weekend as well as our return trip was fun and safe! If I lived in San Antonio I know where I would be buying my next Honda. Thank you Fernandez Honda. More
by Dhumes123
Employees Worked With
Joshua Verdin, Daniel (service tech.)
September 22, 2016
New Car Very pleased with the service I received from Julian, Fabian, Felipe and Ron. A bit disappointed that some of the options I wanted did not come on th Very pleased with the service I received from Julian, Fabian, Felipe and Ron. A bit disappointed that some of the options I wanted did not come on the model I chose but overall pleased with the car. More
by Valerie Gloria
Employees Worked With
Felipe, Fabian Rodriguez, Ron Valentin, Julian Martinez
September 22, 2016
2014 Accord Sport...Great experience The whole experience was better than I would have thought possible. I was able to get a good price and handle financing before I ever set foot in deal The whole experience was better than I would have thought possible. I was able to get a good price and handle financing before I ever set foot in dealer door. Once at the dealer all went smooth. More
by Happy am i
Employees Worked With
Oscar Fernandez, Mark Smith
September 19, 2016
Terrible customer service in sales and services I took my car in for the window tint I purchased from them and after waiting an hour longer than what they told me it would take I got my car back onl I took my car in for the window tint I purchased from them and after waiting an hour longer than what they told me it would take I got my car back only to have the trunk covered in white (my car was a dark blue/grey). I asked them if they could run it through the car wash they have since it was really dirty after the tint and they did. After waiting 20 minutes (no exaggeration) for the guy to come back with my car he tells me he ran it through the wash twice and couldn't get the "dirt" off my car. I inspected my car and realized it was not dirt and instead some white residue that was embedding itself into the paint job of my car (which was only a week old). I tell the guy that I want them to wash it off since it was getting into the paint. The guy basically tells me it wasn't their fault and that there is nothing they can do. I tell him I wasn't leaving until they resolved the issue since it WAS their fault. After they inspect it for another 15 minutes they come back just to tell me what I already know and then start telling me it was just dirt or tree sap and that I parked it somewhere and didnt wash the car in time so it embedded itself into the paint. I tell them I don't park anywhere near trees on my daily route and they give me some spiel that they do the tint from the inside so it couldn't be from them. I realize that they do use a soap/adhesive for the back window when they apply it and know that its probably the adhesive from that that is on my trunk. I go through 3 people and everyone of them tells me I must have brought it in dirty or parked it close to a tree/dirty area. Finally the last guy talks to me and patronizes me the entire time and says that I must have parked it near people who where painting a car (some bs excuse) and that it looked like over spray. I told him that was not the case and he tells me that I "must see the situation from their perspective". I told him to see from mine, I bought that car a week ago and they already damaged it and wont at the very least take responsibility for it. He then tells me just to go buy a clay bar and basically take it off myself. To put how bad the damage was it looked like 15+ years worth of sun damage done to the paint of the car in and hour and a half. Also, during my car buying phase I was unfortunately matched with a salesman who was a complete jerk. He made rude, asinine remarks about the car I brought in to trade and even made an insulting remark about my fiance when we told him about an accident she was in. He was unprofessional and honestly I wish I had another salesperson. He wasted an hour of my time when I was trying to figure out what the rate of my loan would be and who the lender was (I was trying to see if I could get a lower rate than my bank USAA). After I find out the rate was going to be almost a point higher I decided I didn't was to go with the bank they offered me, a decision that would have cut an hour of my time to make. Over all my experience was frustrating and they kept pressuring me and saying things like, oh its only a small difference (money wise). The finance guy didn't even take off the adjusted amount and sold me the car for more than what they originally agreed for me to pay, a $90 difference. It was sad because I really wanted my next car to be from this dealer since my previous car was purchased from here and my parents both bought 2 cars years ago from the dealer. Their service now is poor and everyone is nice until you purchase a car from them, then they don't care so long as they car has been paid off buy the bank. Terrible place to shop for a car and I would recommend Fiesta, Gunn, or any other dealer if you are interested in a Honda. More
by montymann93
Employees Worked With
Ron Valentin, Don Keoviva
September 19, 2016
Great and friendly. My experience was great. Our sales man Joe Campos was really helpful and friendly. And our Financial manager Ron Valentin was really helpful as well. My experience was great. Our sales man Joe Campos was really helpful and friendly. And our Financial manager Ron Valentin was really helpful as well. More
by felicianofelix.deharo
Employees Worked With
Ron Valentin, Joe Campos
September 09, 2016
Great experience in buying a new Odyssey! Just bought a New Honda Odyssey today and it was a very good experience. Ruben Fuentez was our salesman and he was polite and efficient not wasting o Just bought a New Honda Odyssey today and it was a very good experience. Ruben Fuentez was our salesman and he was polite and efficient not wasting our time and was up front and honest. More
by Chase1210
Employees Worked With
Ruben Fuentes
