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Fernandez Honda
San Antonio, TX
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Juan Santibanez - Service Advisor - #1 Mr Santibanez is a very knowledgeable Service Adavisor. His detailed explanation of the service required, allowed us to make our decision as to what w Mr Santibanez is a very knowledgeable Service Adavisor. His detailed explanation of the service required, allowed us to make our decision as to what was needed. Mr Santibanez explained our options which figured greatly in our service selection. Courteous, well-mannered, super-attitude, detailed, goes far in describing this young man. More
Simple, straightforward... THE WAY IT SHOULD BE! This was our family's first visit to Fernandez Honda, but not our last. From the moment we spoke on the phone with Ruben Fuentes about an inventory qu This was our family's first visit to Fernandez Honda, but not our last. From the moment we spoke on the phone with Ruben Fuentes about an inventory question to the time we drove off with our new family vehicle, the process was simple and straightforward. Price matters and Fernandez Honda does not disappoint. We did our due diligence and shopped around first, but in the end, they offered up the best deal complimented by a smooth transaction. Buying cars doesn't have to be a hassle-give these guys a call or pay them a visit. More
2014 Camry Joe and his crew were fast and made sure any accommodation I needed was met. I would recommend my family to this dealership just because of the qualit Joe and his crew were fast and made sure any accommodation I needed was met. I would recommend my family to this dealership just because of the quality of service and information provided during my personal experience. More
Professional and helpful First visit to Fernandez Honda and I was a great experience. Friendly service and very knowledgeable with the products they sell. Answered all of my q First visit to Fernandez Honda and I was a great experience. Friendly service and very knowledgeable with the products they sell. Answered all of my questions. Will visit again. More
Customer service at its best..!! This is our first car purchase. We had visited this dealer based on the reviews and ratings online for their customer service and price. We must admit This is our first car purchase. We had visited this dealer based on the reviews and ratings online for their customer service and price. We must admit that those were so true and felt like home. We love the ambience and friendly atmosphere at the dealership (no pushy). We worked with Erick and Freddy and they both are amazing person. Freddy was very patient in listening our requirements and helped us in explaining the various trims and features and in choosing our car. In fact we went to buy a sedan but we bought a coupe. We love it. Thank you Freddy for taking an extra mile to deliver our car at home. We thoroughly enjoyed the overall process. Would recommend " Fernandez " if you're planning to get a car and the go to person is " Freddy". Thank you guys and we love the every trip of our new car:-) More
Great car buying experience I went through an employer sponsored car buying program to locate a new vehicle. Once I entered my information, Ernest Esteves of Fernandez Honda imm I went through an employer sponsored car buying program to locate a new vehicle. Once I entered my information, Ernest Esteves of Fernandez Honda immediately reached out to me with a detailed price quote for a vehicle that fit my specifications. The price was super competitive and there were no hidden fees. I set up an appointment, and was able to test drive and then purchase the vehicle that same day. The only somewhat negative aspect was that the process took 5 hours. This was due to the time it took to get my trade-in appraised, plus a rather long wait for my turn in the business office. Everyone at the dealership was very professional, friendly and helpful. Ernest did a great job going over all of the features of the vehicle and even followed up the next day to see if I had any questions. Gilbert Martinez in the business office assisted me with all of the paperwork and made sure that I understood the warranty features. I also appreciate the assistance given by Daniel (I didn't get his last name) in assessing g my trade-in. I called a few times and was always greeted pleasantly by Evelyn Gomez. Devin Ramirez also took time to answer some questions about my new vehicle a few days after the purchase (Ernest was off that day). Overall, it was a great car buying experience. I will definitely consider buying through Fernandez Honda when it comes time to buy another vehicle. More
knowlegable,friendly ans efficient Very good experiece, helpful, no strongarm tactics,friendly people, clean dealership...great salesman.We were recommended by our daughter Jennifer C w Very good experiece, helpful, no strongarm tactics,friendly people, clean dealership...great salesman.We were recommended by our daughter Jennifer C who services her car there We live on the other side of town,but it was worth the drive to Fernandez Honda. More
Fast easy and extremely professional. This is the 4th time back to Fernandez Honda and we could not be more happy. The service given to us by the sales staff was top notch and we were in This is the 4th time back to Fernandez Honda and we could not be more happy. The service given to us by the sales staff was top notch and we were in and out within 2 hours. If you are thinking of getting a new Honda Fernandez is the place to go. More
Great service and willing to help Ruben and the staff were great. Kept up to date on the status of my purchase. This is the second car I have purchase from Fernandez honda. Than Ruben and the staff were great. Kept up to date on the status of my purchase. This is the second car I have purchase from Fernandez honda. Thanks More
Car buying experience Ruben greeted us at the dealer and was very professional. Very knowledgeable about the crv we purchased. Called to check on us after the sale. Ruben greeted us at the dealer and was very professional. Very knowledgeable about the crv we purchased. Called to check on us after the sale. More