Fernandez Honda

Do far I have been to three Honda dealerships in San Antonio, Texas. By far Fernandez Honda is best in service, friendliness and efficiency. Thanks to Lauren Norvell and Moises Tapia for a positive expe Antonio, Texas. By far Fernandez Honda is best in service, friendliness and efficiency. Thanks to Lauren Norvell and Moises Tapia for a positive experience! More

Was in the process of buying a vehicle online. Sent them Drivers License of both me and wife as well as insurance. They sent buyers order with price. They wanted to pull a bureau for “identity pur Sent them Drivers License of both me and wife as well as insurance. They sent buyers order with price. They wanted to pull a bureau for “identity purposes.” I told them I was already pre-approved and sent that to them. They still said they needed to identify me. I told them the credit union had already done that as well as pulled an OFAC on me and wife. After another hour goes by they inform me that vehicle was already pre-sold. I asked why they bothered to take pictures and place it online AND send me a buyers order on the vehicle if it was presold? Salesman stated he made a mistake. After agreeing to pay the inflated “dealer adds” and paying their asking price, they still weren’t satisfied because they weren’t capturing my financing so the pull the car from under me by stating it was presold. Do not do business here, they are frauds in the worst way! More

Absolutely horrendous experience! Felt more like buying fake goods from a snake oil salesman, than purchasing a vehicle. Kevin, a sales consultant, and Joe, an internet manager, really failed tremendously. fake goods from a snake oil salesman, than purchasing a vehicle. Kevin, a sales consultant, and Joe, an internet manager, really failed tremendously. Although their initial price was competitive and communication clear, as soon as I decided to put a deposit on a vehicle to take it off the market, communication ground to a halt. After I submitted the deposit form, it took them multiple days to actually take the deposit and take the car off the market. I emailed and texted them multiple times to confirm that they processed the deposit, as I didn't want someone else swooping in and buying the car, and I got little response w/ lots of feet dragging. That's not even the worst part, after the deposit finally went through, I requested multiple times (for over a week) to discuss payment options with little to no response. As I'm a very busy person as many of us are, I requested communication via email because I can't stop working every second to take a call and email is overall a better experience. Yet, they refused to email me and continued leaving me voicemails without the information I requested. I felt like I was being scammed...they took my money and now refuse to communicate properly?! Seems pretty fishy to me. Somehow, through all the information I was able to pull out of them, I was able to figure out what monthly financing and leasing payments would look like. I asked them if my numbers were correct and again, radio silence. Finally, I let them know that I had a competitive offer from another dealership, but wasn't happy with their service either. If they were able to confirm my numbers (which were actually higher than the other dealership), then I'd be able to move forward. But surprise surprise, almost a week of no response. I don't know why I had enough patience up until this point, but I finally decided to request a refund of my deposit (which we had negotiated as refundable). As they had completely destroyed my trust from what I've detailed above, I requested that they process the refund by end of day. This initiated lots of pushback from Kevin. Finally, when I let him know I'd be charging back the deposit, he tells me that I raise lots of red flags because I insist on communicating via email. Excuse me?! This guy has MY money and is obligated to return it to me, and he's insinuating that I'm some type of shady or fraudulent customer?! I didn't realize that emailing was crime or that people who give you their credit card information are actually trying to scam you instead. Completely disgusting experience! I highly recommend you stay away from this dealership and at the very least stay away from Kevin and Joe. More

They were supposed to replace a sensor and only thing they did was turn it off never change the oil when brought it home oil was low xx under motor has oil leak but guess that's what dealers do to there they did was turn it off never change the oil when brought it home oil was low xx under motor has oil leak but guess that's what dealers do to there customers, kept me car for a week . More I can say but as the saying says READ MY LIPS More

Awesome experience buying my Civic Type R! I drove up from Austin to purchase! Shout outs to Joe Ramirez, Joe Campos, And Akaki for making the whole process smooth. The rest of the staff was also very fr from Austin to purchase! Shout outs to Joe Ramirez, Joe Campos, And Akaki for making the whole process smooth. The rest of the staff was also very friendly! By far the best dealership experience I’ve ever had! Thanks everyone! More

THEY ARE HIDING INFORMATION ABOUT YOUR CREDIT SCOREI THEY ARE HIDING INFORMATION ABOUT YOUR CREDIT SCORE I bought a car here last week and they hid information about how many times they check my credi THEY ARE HIDING INFORMATION ABOUT YOUR CREDIT SCORE I bought a car here last week and they hid information about how many times they check my credit score before the purchase. They check your credit report more times than they say. BE CAREFUL AND BE SURE THEY DON'T HARD INQUIRE MORE TIMES THAN THEY SAY That's a very important fact that make me defuse this company. Credit score is extremely important to manage our economy. So is NOT fair at all that any entity play with you to maximize their sales. I'M VERY DISAPPOINTED More

I went into purchase a certified pre-owned Ridgeline they had advertised. But when I got there and I checked the carfax report it showed it had been in an accident. When I brought that to the attention of th had advertised. But when I got there and I checked the carfax report it showed it had been in an accident. When I brought that to the attention of the sales, they said that it's not certified now and they made an error in the posting but that they priced it like it was an accident in the initial posting so they weren't going to give me a better deal. After all day of negotiating, we made an agreement on trade. But it got late and we needed something from my bank proving that I had paid off my vehicle because I had just paid it off a few weeks before. They told me we would finish the deal the next day. The next day, before opening I received a text saying that they had sold the vehicle last night. I hope whoever bought it knows it wasn't certified. It was a complete waste of time on both ends. I had a check for the full amount from my bank with the VIN number to their dealership I gave it to the dealership they had it in their hand..But we decided to do a trade. I told him they could hold the check until we got the deal done like a deposit. It was in their hands. More