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Fernandez Honda
San Antonio, TX
1,129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 20, 2023
I want to share my unpleasant experience with Fernandez Honda. As a loyal Honda customer, I chose Honda as my first option when shopping for my new vehicle. I purchased a 2023 Honda Odyssey Elite, but afte Honda. As a loyal Honda customer, I chose Honda as my first option when shopping for my new vehicle. I purchased a 2023 Honda Odyssey Elite, but after a few months, I noticed that the driver's side interior door panel kept coming off. I took the car to Fernandez Honda to have the issue fixed. However, when I returned home, I realized that the driver's side door switch wasn't working properly, and the new panel they installed had numerous scratches on it. Disappointed, I had to make two additional trips to the dealer to have the door switch replaced and the scratched panel fixed. While they apologized for the technician's inexperience, I gave them the benefit of the doubt and hoped for improvement. Later, I brought the car back to the dealer for the Fakra recall. However, upon returning home, I discovered that the panel on the back side had lithium grease smeared all over it. The manager's response was unapologetic, and though he promised to fix the issue, he failed to explain why the quality of workmanship was consistently lacking. I feel frustrated and disappointed with the level of service and attention to detail provided by Fernandez Honda. As a loyal customer, I expected better treatment and care for my vehicle. I would like to report this experience in the hope that it will lead to improvements in their service and quality control. More
by San Miguel
Employees Worked With
Not listed
July 17, 2023
Although my initial contact with this dealership had me apprehensive, they immediately set about to despell that feeling and provide excellent service to me. As a first time client in the area, I thought apprehensive, they immediately set about to despell that feeling and provide excellent service to me. As a first time client in the area, I thought I would have problems with it the dealership;however, Fernandez Honda has, instead, gained a new repeat client. More
by 4zhende1
Employees Worked With
Devin Ramirez
July 03, 2023
Geoffrey communicated clearly and stuck to the timeline he provided for our repairs. I will continue to return and recommend this dealership to other Honda owners! he provided for our repairs. I will continue to return and recommend this dealership to other Honda owners! More
by rachelcfrazer
Employees Worked With
Geoff Tassey
July 03, 2023
Fernandez Honda ia my go to spot. Friendly staff, excellent service team and beautiful facility. The service team took the time to thoroughly explain what my vehicle needed. Will defi Friendly staff, excellent service team and beautiful facility. The service team took the time to thoroughly explain what my vehicle needed. Will definitely keep coming back! More
by sil
Employees Worked With
Anthony Bain
July 01, 2023
The services were fast and efficient. There was constant communication through out. All charges were explained and verified prior to doing. There was constant communication through out. All charges were explained and verified prior to doing. More
by Violemonkey
Employees Worked With
Geoff Tassey
