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Fernandez Honda

San Antonio, TX

Overview
Reviews
Vehicles
4.8
1,313 Reviews
Call Dealership (210) 928-1500
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8015 Interstate 35 S

San Antonio, TX

78224

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Showing 1,313 reviews

March 01, 2024

Usually am super pleased with my Service! Today I bought tires that would FIX my steering wheel jerkiness. The tires are new! Yay! But my steering wheel/Lane departure /Steering Required prob More

by thelma.guadarrama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diaz Leonel
Report | Print
Apr 12, 2024 -

Fernandez Honda responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 04, 2024 -

Fernandez Honda responded

Thank you for bringing this to my attention. I apologize that the new tires did not resolve the steering wheel jerkiness and lane departure issues. I would like the opportunity to address your concerns and ensure your satisfaction. Please contact me at your earliest convenience. I look forward to speaking with you. John Ridings General Manager jridings@fernandezhonda.com

February 29, 2024

Friendly staff, however sales people could work on being more knowledgeable in their product while being more genuine to the customer vs. making them feel like just another $ sale $. More

by Xavier Larios
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Marega, Gilbert Martinez
Report | Print
Mar 08, 2024 -

Fernandez Honda responded

Thank you for sharing your feedback about our sales team. I appreciate your input and apologize for any impression that may have been less than satisfactory. I would like to discuss this further and address any concerns you may have. Please feel free to reach out to me at your earliest convenience. John Ridings General Manager 210-507-0279 jridings@fernandezhonda.com

February 29, 2024

Quick and easy booking of appointment. Everyone was polite. Easy to confirm or decline optional items. More

by kevinceddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory
Report | Print
Mar 03, 2024 -

Fernandez Honda responded

We're glad to hear that your appointment booking process was quick and easy and that everyone was polite. It's great that you found it easy to confirm or decline optional items. We appreciate your business and look forward to serving you again.

February 28, 2024

They are trying to get your money , my smart plug was not working and they gave me a quote of $6400 for one smart plug not firing . So I told them how much was going to be trade in price and they came up wit More

by Ndp3927
Recommend Dealer
No
Employees Worked With
Chase , Jeanne Mann, Margie Vasquez
Report | Print
Feb 28, 2024 -

Fernandez Honda responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at jridings@Fernandezhonda.com. I look forward to speaking with you. John Ridings, General Manager

February 27, 2024

Mr. Malone was ny service specialist. He did an outstanding job, very professional, attention to detail and trustworthy. More

by davidnavarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malone
Report | Print
Feb 27, 2024 -

Fernandez Honda responded

It's wonderful to hear that Mr. Malone, your service specialist, provided outstanding service. Professionalism, attention to detail, and trustworthiness are certainly key qualities in a service professional. Safe travels!

February 25, 2024

Wonderful experience! ! I scheduled my car for the time they opened. At exactly 7am, the lights came in and the service reps walked out and began checking customers in. Ex More

by Jamie G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Bain
Report | Print
Feb 28, 2024 -

Fernandez Honda responded

We're delighted to hear about your wonderful experience at our dealership! It's fantastic that the service was professional, and the environment was clean. Being greeted promptly at 7 am and receiving excellent service from Anthony added to the positive experience. We appreciate your feedback, we look forward to providing excellent service for your vehicle in the future!

February 25, 2024

Fast service nice people always going out of their way to please enjoy the experience every time More

by franciscocardenas210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert perales
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Feb 27, 2024 -

Fernandez Honda responded

That's wonderful to hear! Fast service and a customer-centric approach can indeed make the experience enjoyable. Safe travels and have a great day!

February 24, 2024

Great job on working on my car. I will come back in the cure for more work More

by amador-lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Malone
Report | Print
Feb 27, 2024 -

Fernandez Honda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 24, 2024

Great service, everything is explained on the work needed. Get status updates. I like that my vehicle is washed. More

by Gramz57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonel
Report | Print
Feb 27, 2024 -

Fernandez Honda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 24, 2024

Only took 1 hour & 30 minutes for oil change but no car wash sad sad😥 More

by mariapatsyflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Report | Print
Mar 02, 2024 -

Fernandez Honda responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Fernandez Honda responded

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. John Ridings General Manager jridings@fernandezhonda.com

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