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Fernandez Honda

San Antonio, TX

Overview
Reviews
Vehicles
4.8
1,230 Reviews
Call Dealership (210) 928-1500
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8015 Interstate 35 S

San Antonio, TX

78224

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Showing 1,230 reviews

February 28, 2024

They are trying to get your money , my smart plug was not working and they gave me a quote of $6400 for one smart plug not firing . So I told them how much was going to be trade in price and they came up wit More

by Ndp3927
Recommend Dealer
No
Employees Worked With
Chase , Jeanne Mann, Margie Vasquez
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Feb 28, 2024 -

Fernandez Honda responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at jridings@Fernandezhonda.com. I look forward to speaking with you. John Ridings, General Manager

February 27, 2024

Mr. Malone was ny service specialist. He did an outstanding job, very professional, attention to detail and trustworthy. More

by davidnavarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malone
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Feb 27, 2024 -

Fernandez Honda responded

It's wonderful to hear that Mr. Malone, your service specialist, provided outstanding service. Professionalism, attention to detail, and trustworthiness are certainly key qualities in a service professional. Safe travels!

February 25, 2024

Fast service nice people always going out of their way to please enjoy the experience every time More

by franciscocardenas210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert perales
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Feb 27, 2024 -

Fernandez Honda responded

That's wonderful to hear! Fast service and a customer-centric approach can indeed make the experience enjoyable. Safe travels and have a great day!

February 25, 2024

Wonderful experience! ! I scheduled my car for the time they opened. At exactly 7am, the lights came in and the service reps walked out and began checking customers in. Ex More

by Jamie G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Bain
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Feb 28, 2024 -

Fernandez Honda responded

We're delighted to hear about your wonderful experience at our dealership! It's fantastic that the service was professional, and the environment was clean. Being greeted promptly at 7 am and receiving excellent service from Anthony added to the positive experience. We appreciate your feedback, we look forward to providing excellent service for your vehicle in the future!

February 24, 2024

Great job on working on my car. I will come back in the cure for more work More

by amador-lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Malone
Report | Print
Feb 27, 2024 -

Fernandez Honda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 24, 2024

Only took 1 hour & 30 minutes for oil change but no car wash sad sad😥 More

by mariapatsyflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name
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Mar 02, 2024 -

Fernandez Honda responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Fernandez Honda responded

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. John Ridings General Manager jridings@fernandezhonda.com

February 24, 2024

Great service, everything is explained on the work needed. Get status updates. I like that my vehicle is washed. More

by Gramz57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonel
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Feb 27, 2024 -

Fernandez Honda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 22, 2024

I LOVE Fernandez Honda! They are the ONLY dealer that I trust with my car. The service rep Jason and the rest of the staff provide EXCELLENT customer service! They are alway More

by Evelynmtx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Perales
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Feb 24, 2024 -

Fernandez Honda responded

Thank you for sharing your love for Fernandez Honda! We're thrilled to hear that you trust us with your car and that Jason and our staff provide excellent customer service. We appreciate your loyalty and look forward to continuing to provide great service!

February 21, 2024

This review is for the service consultant Chase Malone. He was so helpful and explained in detail which services were best for my Accord. More

by Jrdb2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Malone
Report | Print
Feb 24, 2024 -

Fernandez Honda responded

Thank you for sharing your positive experience with service consultant Chase. It's wonderful to hear that he was helpful and took the time to explain the best services for your Accord. We appreciate your business and hope to continue providing excellent service for your vehicle!

February 20, 2024

Checked in 30 minutes prior to original time. They did an amazing job. Gave recommendations and that was great. Approved some recommendations and they got our vehicles in and out. Service was gre More

by Kaimicheyenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey tassey
Report | Print
Feb 22, 2024 -

Fernandez Honda responded

We're thrilled to hear that you had a positive experience with the service at our dealership. It's great to know that they were able to accommodate your check-in time, provide recommendations, and deliver excellent customer service. Thank you for choosing our dealership, and we appreciate your positive feedback! We look forward to serving you again in the future!

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