Back

Fernandez Honda

San Antonio, TX

4.8
1,222 Reviews

8015 Interstate 35 S

San Antonio, TX

78224

Directions

By Type

Showing 1,222 reviews

March 25, 2024

Such a clean and friendly work environment, my service advisor Brian was amazing in keeping me updated breaking down what I needed for the issues I was having with my concern today More

by Presley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Rosales
Mar 29, 2024 -

Fernandez Honda responded

It's fantastic to hear that you had a great experience and that Brian provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 24, 2024

Service staff always provides great customer service and quality work. I purchased my car at a different dealership 10 years ago but their service wasn’t great. I brought my car to Fernandez and Geoffrey ha More

by Lizzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey
Mar 30, 2024 -

Fernandez Honda responded

Thank you for sharing your positive experience with us! We're glad to hear that Geoffrey and our service staff at Fernandez Honda have been providing you with great customer service and quality work. We strive to maintain professionalism, work ethic, and thoroughness in explaining car needs to ensure customer satisfaction. We appreciate your loyalty and look forward to continuing to serve you!

March 24, 2024

Needed a transmission for a newly purchased used Silverado, general manager Mr Ridings took the lead and made sure the vehicle was serviced expeditiously at no cost to me. More

by Clif1.cw
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ridings
Mar 30, 2024 -

Fernandez Honda responded

It's great to hear that Mr. Ridings and our team were able to assist you with your Silverado's transmission issue promptly and at no cost. Customer satisfaction is our top priority, and we're glad we could provide you with excellent service. Thank you for choosing us for your automotive needs!

March 21, 2024

Great dealership. They don’t stop treating you well once you’re out the door. The Service dept is great too, only charging what is necessary. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Mar 23, 2024 -

Fernandez Honda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 21, 2024

My 2019 CRV's A/C stopped working so we went to Fernandez Honda to get the compressor seal looked at since there was an extended warranty issued, and they'd be able to tell just by looking at it. They gave m More

by PH
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard
Mar 22, 2024 -

Fernandez Honda responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 10, 2024 -

Fernandez Honda responded

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. John Ridings, General Manager jridings@Fernandezhonda.com

March 21, 2024

The service was quick and painless and I would come back to the dealership for more services. More

by volcom8886
Recommend Dealer
Yes
Employees Worked With
Vanessa Robles, Devin Ramirez, Rudy Criner, JC Santibanez, Ray Crawford, Tony Gutierrez, Joshua Verdin
Mar 22, 2024 -

Fernandez Honda responded

We're glad to hear that your service experience was quick and painless. We look forward to assisting you with any future services you may need.

March 20, 2024

Great service and prices and nice staff and wait times are great I recommend this dealership and is very close to my home More

by lili4188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Robles, Devin Ramirez, Rudy Criner, JC Santibanez, Ray Crawford, Tony Gutierrez, Joshua Verdin
Mar 21, 2024 -

Fernandez Honda responded

Thank you for the kind words Lili! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 20, 2024

Technician was very helpful and gave full detail of the service. Waiting area very comfortable. More

by hebega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Mar 22, 2024 -

Fernandez Honda responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 20, 2024

Took good care of me and my car. Made me feel like family at this dealership. More

by avillegas3091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Mar 22, 2024 -

Fernandez Honda responded

We're delighted to hear that you felt like family at our dealership and that we took good care of you and your car. Providing a welcoming and caring environment is important to us, and we're glad that we could make your experience enjoyable.

March 15, 2024

The sales person was courteous and knew his product. Finance person was super. Good snacks. More

by siroisralph
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilbert Martinez , Teresa Carpenter
Mar 19, 2024 -

Fernandez Honda responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

...
33
...