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Fernandez Honda
San Antonio, TX
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Such a clean and friendly work environment, my service advisor Brian was amazing in keeping me updated breaking down what I needed for the issues I was having with my concern today advisor Brian was amazing in keeping me updated breaking down what I needed for the issues I was having with my concern today More
Service staff always provides great customer service and quality work. I purchased my car at a different dealership 10 years ago but their service wasn’t great. I brought my car to Fernandez and Geoffrey ha quality work. I purchased my car at a different dealership 10 years ago but their service wasn’t great. I brought my car to Fernandez and Geoffrey has been taking car of my car needs ever since.. His professionalism and work ethic and thoroughness of explaining what my car needs is great. More
Needed a transmission for a newly purchased used Silverado, general manager Mr Ridings took the lead and made sure the vehicle was serviced expeditiously at no cost to me. Silverado, general manager Mr Ridings took the lead and made sure the vehicle was serviced expeditiously at no cost to me. More
Great dealership. They don’t stop treating you well once you’re out the door. The Service dept is great too, only charging what is necessary. They don’t stop treating you well once you’re out the door. The Service dept is great too, only charging what is necessary. More
My 2019 CRV's A/C stopped working so we went to Fernandez Honda to get the compressor seal looked at since there was an extended warranty issued, and they'd be able to tell just by looking at it. They gave m Honda to get the compressor seal looked at since there was an extended warranty issued, and they'd be able to tell just by looking at it. They gave me a Lyft to work, but I was waiting for 30 mins for them to book me one and I was late to work in the morning. There was very poor/lack of communication that they went ahead with a diagnostic as well as the cost of other services they wanted to do. My husband spent majority of his work day talking to the people at Honda. Then at the end of the day we were told the car would be ready by 4 pm to pick up and I waited until 5:15 pm to get the key back while the car was sitting just outside the lot because I was waiting on the representative. Now we have to take it in again to address the issue because we couldn't keep it overnight with it being out only car to get home and work the next day. Very disappointed in the communication skills, timelines, and competency shown during our appointment. More
Great service and prices and nice staff and wait times are great I recommend this dealership and is very close to my home are great I recommend this dealership and is very close to my home More