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Fernandez Honda

San Antonio, TX

4.8
1,222 Reviews

8015 Interstate 35 S

San Antonio, TX

78224

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Showing 1,222 reviews

April 08, 2024

Outstanding customer service from Robert! I got all my questions answered. Happy client. Thank you! More

by Santosrojas830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Apr 10, 2024 -

Fernandez Honda responded

It's fantastic to hear that you had a great experience and that Robert provided outstanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 07, 2024

Easy to set appointment. Service was fast and every issue addressed. Everyone is always very nice. More

by agalexander9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Elias
Apr 09, 2024 -

Fernandez Honda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 06, 2024

Service is what I come for. Oil changes and other fixes. The deals on the oil are amazing. Keep them coming and I'll always return. Service advisors are always helpful and in go More

by Joshuambaca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason perales
Apr 09, 2024 -

Fernandez Honda responded

Thank you for bringing this to my attention. I apologize that grease prints were left behind. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. John Ridings General Manager jridings@fernandezhonda.com

April 05, 2024

The rep, Geoff Tassey was very polite and helpful. He answered all my questions. He also showed me how to work the tire light in case it goes on again. I also appreciated that the car was returne More

by susanmflores0@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Tassey
Apr 10, 2024 -

Fernandez Honda responded

It's great to hear that Geoff provided such helpful and polite service at Fernandez Honda! We're glad he could address all your questions and show you how to handle the tire light. We also take pride in returning your car nicely washed. Thank you for choosing us for your car service needs, and we look forward to continuing to provide excellent service in the future!

April 05, 2024

My wife took her 2019 Honda to get it serviced, service writers said it was due for the 25,000 mile fuel injector cleaning, transmission service and wheel alignment. She did get the injectors cleaning an More

by Rudyfastcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Ahr
Apr 06, 2024 -

Fernandez Honda responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Fernandez Honda responded

Rudy, I appreciate you taking the time to inform me about your recent service experience with regard to your alignment. I regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. If you could kindly reach out to me using the contact information provided, I would be grateful. Thank you for your feedback, and I am looking forward to the opportunity to speak with you. John Ridings General Manager jridings@Fernandezhonda.com

April 03, 2024

Really great customer service. Service department was beyond awesome. Better than all the other service departments on San Antonio. More

by Hockeyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Gutierrez
Apr 05, 2024 -

Fernandez Honda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 02, 2024

The service attendant that helped me was great help you need more people like him. His name is Chase. He kept in contact with me to let me know how my car was coming along! Communication is the key, Treati More

by nmuniz0421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
Apr 02, 2024 -

nmuniz0421 responded

👍👍👍

Apr 09, 2024 -

Fernandez Honda responded

Thank you for your kind words for our staff, we appreciate it!

March 30, 2024

Today Jason from auto service was exceptional, helpful in every way posible from explaining everything our car needed and getting transportation to near stores round trip while our car was getting fix so we More

by Sanchachick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason service desk
Apr 04, 2024 -

Fernandez Honda responded

Thank you for sharing your positive experience at Fernandez Honda! We're delighted to hear that Jason from Auto Service provided exceptional customer service and went above and beyond to assist you with everything you needed. We appreciate your recommendation and look forward to serving you again in the future!

March 27, 2024

Process was straightforward. Got a great price on a Type R. My salesman Joe was awesome. If you’re in the market I would recommend them. More

by Rfelojr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Campos
Apr 03, 2024 -

Fernandez Honda responded

Thank you for sharing your positive experience! We're thrilled to hear that you had a straightforward process and got a great price on your Type R. We're also glad to hear that Joe provided you with awesome service. We appreciate your recommendation and look forward to serving you again!

March 26, 2024

Richard in service is the best! Professional and courteous, he was always keeping me updated. What a wonderful experience! More

by gccan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Mar 28, 2024 -

Fernandez Honda responded

It's fantastic to hear that you had a great experience and that Richard provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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