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Fernandez Honda

San Antonio, TX

Overview
Reviews
Vehicles
4.8
1,129 Reviews
Call Dealership (210) 928-1500
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8015 Interstate 35 S

San Antonio, TX

78224

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Showing 1,129 reviews

December 16, 2023

review: I recently had an oil change at Express, and unfortunately, my car was returned with oil stains not only on the door handle but also on the leather interior. Additionally, the steering felt stic More

by shutoff_infant0i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby
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Dec 26, 2023 -

Fernandez Honda responded

Thank you for bringing this to my attention. I apologize for the negative experience you had during your service visit with us. I would like an opportunity to address your concerns and to earn your business, please contact me at 210-928-1500. I look forward to speaking with you. John Ridings, General Manager

December 14, 2023

I have always brought my car to get serviced at Fernandez Honda I have never had a problem and making an appointment is super easy. Our advisor today, who has helped us in the past is always pleasant and cou More

by vazquez052002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Gutierrez
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Dec 19, 2023 -

Fernandez Honda responded

It's fantastic to hear about your positive experiences at Fernandez Honda! A hassle-free appointment process and consistently pleasant and courteous service advisors can make a significant difference in the overall service experience. We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Outstand service. Personnel vere very courteous and knowledgeable. I am a return customer, snd highly recommend Fernandez Honda. More

by Jo AnnB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Gutierrez
Report | Print
Dec 13, 2023 -

Fernandez Honda responded

That's fantastic to hear! It's great when a dealership consistently delivers outstanding service. Being a return customer and recommending them speaks volumes about your satisfaction. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

Work on my car was done fast and very courteous service advisor. He answered all my questions regarding the work that was been done. More

by Jesse Yracheta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Arredondo
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Dec 13, 2023 -

Fernandez Honda responded

That's great to hear that the service on your car was completed quickly and with courteous assistance from the advisor! Clear communication and responsiveness to your inquiries can truly enhance the service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

Service was very quick and clean. Had an oil change and tires rotated. Barely had time for a cup of coffee. More

by 77jerryh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Dec 13, 2023 -

Fernandez Honda responded

It's great to hear about your efficient and swift service experience at Fernandez Honda! Quick service, especially for routine maintenance like oil changes and tire rotations, can make the visit hassle-free. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

My service provider Richard was a great help and comfort. He did all he could to make sure I was well informed and at ease with the service. I’m also grateful for the service the mechanics did. More

by dayspring358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard, Joshua Verdin
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Dec 12, 2023 -

Fernandez Honda responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

December 09, 2023

Great customer service and maintenance. I was treated with respect and they were all polite. Thank you!! More

by Debra Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Rosales
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Dec 12, 2023 -

Fernandez Honda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

Always there to help with any issues I have, I’m always taken care of! More

by Sam R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Perales, Elias
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Dec 12, 2023 -

Fernandez Honda responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 03, 2023

Great customer service. Anthony provided us with great customer service and I would recommend hin to all our customers for his knowledge and expertise More

by fidelh54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Dec 05, 2023 -

Fernandez Honda responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Anthony provided a great experience for you! It would be our pleasure to have the opportunity to assist you again.

December 02, 2023

I never wait TOO LONG. Even when they seem super busy .. :) the customer service is always great and I am comfortable coming here ... I've been coming for my oil changes fo More

by suzannewhitney19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey, Ray Crawford, Tony Gutierrez
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Dec 06, 2023 -

Fernandez Honda responded

Consistency is key when it comes to service, and it's fantastic that Fernandez Honda has consistently provided you with a pleasant experience, even during busy times. Having great customer service and a comfortable environment makes a significant difference, especially when it comes to routine visits like oil changes. Thank you for your loyalty and business!

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