Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Fernandez Honda

San Antonio, TX

Overview
Reviews
Vehicles
4.8
1,128 Reviews
Call Dealership (210) 928-1500
View Awards

8015 Interstate 35 S

San Antonio, TX

78224

Directions

By Type

Showing 1,128 reviews

March 06, 2024

Got to dealer early and they took me in immediately. I was out in under two hours and extremely happy with the service I received. More

by alfred2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonel
Report | Print
Mar 09, 2024 -

Fernandez Honda responded

We're delighted to hear that you had a positive experience during your visit to the dealership. Efficient and prompt service is essential, and we're glad our team could address your needs in a timely manner. Thank you for choosing us, and we look forward to serving you again in the future!

March 05, 2024

Service department was superb! Brian was my advisor. He was very informative, nice and professional. Excellent customer service throughout the department! I was in and out in an ho More

by freyesjr007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Mar 08, 2024 -

Fernandez Honda responded

We're delighted to hear about your superb experience with the service department, especially with Brian as your advisor. It's fantastic that he provided informative, nice, and professional service, contributing to excellent customer service throughout the department. We appreciate your positive feedback. Thank you for choosing us for your service needs, and we look forward to serving you with the same level of excellence in the future!

March 03, 2024

The gentleman that assisted me was very courteous and professional not only with me but as I waited for my vehicle to get maintenance I noticed him with the same attitude towards everyone. Thank you for More

by mordaz
Recommend Dealer
Yes
Employees Worked With
Brian Rosales (47706)
Report | Print
Mar 08, 2024 -

Fernandez Honda responded

We're delighted to hear about your positive experience with our courteous and professional gentleman. Providing excellent service to all our customers is a top priority, and we appreciate your acknowledgment. Thank you for choosing us!

March 01, 2024

We were waiting on a particular agent but he was busy and the agent we received was excellent!! He kept us informed and the entire process was painless. I’d recommend him to anyone. More

by Elizabeth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilbert Martinez , Ruben Fuentes
Report | Print
Mar 07, 2024 -

Fernandez Honda responded

We're thrilled to hear that your experience with our agent was excellent and that the process was painless. Our team aims to provide top-notch service to all our customers, and it's great to know that you felt well informed and taken care of. Thank you for the recommendation! We appreciate your business and hope to serve you again in the future!

March 01, 2024

Here’s a few things I like about Fernandez Honda dealership. They were quick, helpful, honest and have integrity. More

by pablozavala13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Mar 07, 2024 -

Fernandez Honda responded

We're delighted to hear about your positive experience at Fernandez Honda! It's great to know that you found our team to be quick, helpful, honest, and possessing integrity. Providing excellent service is our priority, and we appreciate your feedback. Thank you for choosing Fernandez Honda, and we look forward to serving you again in the future!

March 01, 2024

Usually am super pleased with my Service! Today I bought tires that would FIX my steering wheel jerkiness. The tires are new! Yay! But my steering wheel/Lane departure /Steering Required prob More

by thelma.guadarrama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diaz Leonel
Report | Print
Apr 12, 2024 -

Fernandez Honda responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 04, 2024 -

Fernandez Honda responded

Thank you for bringing this to my attention. I apologize that the new tires did not resolve the steering wheel jerkiness and lane departure issues. I would like the opportunity to address your concerns and ensure your satisfaction. Please contact me at your earliest convenience. I look forward to speaking with you. John Ridings General Manager jridings@fernandezhonda.com

February 29, 2024

Quick and easy booking of appointment. Everyone was polite. Easy to confirm or decline optional items. More

by kevinceddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory
Report | Print
Mar 03, 2024 -

Fernandez Honda responded

We're glad to hear that your appointment booking process was quick and easy and that everyone was polite. It's great that you found it easy to confirm or decline optional items. We appreciate your business and look forward to serving you again.

February 29, 2024

Friendly staff, however sales people could work on being more knowledgeable in their product while being more genuine to the customer vs. making them feel like just another $ sale $. More

by Xavier Larios
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Marega, Gilbert Martinez
Report | Print
Mar 08, 2024 -

Fernandez Honda responded

Thank you for sharing your feedback about our sales team. I appreciate your input and apologize for any impression that may have been less than satisfactory. I would like to discuss this further and address any concerns you may have. Please feel free to reach out to me at your earliest convenience. John Ridings General Manager 210-507-0279 jridings@fernandezhonda.com

February 28, 2024

They are trying to get your money , my smart plug was not working and they gave me a quote of $6400 for one smart plug not firing . So I told them how much was going to be trade in price and they came up wit More

by Ndp3927
Recommend Dealer
No
Employees Worked With
Chase , Jeanne Mann, Margie Vasquez
Report | Print
Feb 28, 2024 -

Fernandez Honda responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at jridings@Fernandezhonda.com. I look forward to speaking with you. John Ridings, General Manager

February 27, 2024

Mr. Malone was ny service specialist. He did an outstanding job, very professional, attention to detail and trustworthy. More

by davidnavarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malone
Report | Print
Feb 27, 2024 -

Fernandez Honda responded

It's wonderful to hear that Mr. Malone, your service specialist, provided outstanding service. Professionalism, attention to detail, and trustworthiness are certainly key qualities in a service professional. Safe travels!

1
...
24
25
26
...
113