Fernandez Honda

My 2019 CRV's A/C stopped working so we went to Fernandez Honda to get the compressor seal looked at since there was an extended warranty issued, and they'd be able to tell just by looking at it. They gave m Honda to get the compressor seal looked at since there was an extended warranty issued, and they'd be able to tell just by looking at it. They gave me a Lyft to work, but I was waiting for 30 mins for them to book me one and I was late to work in the morning. There was very poor/lack of communication that they went ahead with a diagnostic as well as the cost of other services they wanted to do. My husband spent majority of his work day talking to the people at Honda. Then at the end of the day we were told the car would be ready by 4 pm to pick up and I waited until 5:15 pm to get the key back while the car was sitting just outside the lot because I was waiting on the representative. Now we have to take it in again to address the issue because we couldn't keep it overnight with it being out only car to get home and work the next day. Very disappointed in the communication skills, timelines, and competency shown during our appointment. More

The service was quick and painless and I would come back to the dealership for more services. to the dealership for more services. More

Great service and prices and nice staff and wait times are great I recommend this dealership and is very close to my home are great I recommend this dealership and is very close to my home More

Technician was very helpful and gave full detail of the service. Waiting area very comfortable. service. Waiting area very comfortable. More

Took good care of me and my car. Made me feel like family at this dealership. Made me feel like family at this dealership. More

The service beyond great. Way better than wichita Ks service where I’m from. Thank you Way better than wichita Ks service where I’m from. Thank you More

The sales person was courteous and knew his product. Finance person was super. Good snacks. Finance person was super. Good snacks. More

My usual Service Advisor Jason was not initially avail. so I was helped by Richard who was terrible! He had bad customer service skills (did not return my on-site text questions) nor did he ask me where I so I was helped by Richard who was terrible! He had bad customer service skills (did not return my on-site text questions) nor did he ask me where I purchased old battery(I knew there was still credit left on it). Luckily Richard was going to Lunch and handed me over to Jason! More

Geoff Tasey is our go to service advisor. Always making sure our vehicle is taking care of. Always go out of his way to make sure things are done right and we always leave satisfied each and Always making sure our vehicle is taking care of. Always go out of his way to make sure things are done right and we always leave satisfied each and every time. Very courteous and answers any questions or concerns we have. Go to Geoff for any of your service needs. You won’t be disappointed. Thank you Geoff for your awesome service. We appreciate you ver much. More

Service was fast and they provided feedback throughout the service. Ensure all issues were addressed and handled properly. My First time getting the vehicle service at this particular dealership, will def the service. Ensure all issues were addressed and handled properly. My First time getting the vehicle service at this particular dealership, will definitely return to service my vehicles there. More