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Fernandez Honda

San Antonio, TX

Overview
Reviews
Vehicles
4.8
1,208 Reviews
Call Dealership (210) 928-1500
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8015 Interstate 35 S

San Antonio, TX

78224

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Showing 1,208 reviews

July 12, 2024

Provided great and prompt service. Customer service was courteous and informative. Thank you Fernandez Honda Service Department. More

by Rachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Tassey
Report | Print
Jul 13, 2024 -

Fernandez Honda responded

Hi Rachel, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 12, 2024

Came in for an appointment to diagnose and correct a well known issue with my Honda Pilot. I was told that "there isn't enough time" to complete the diagnosis. Then, I was asked to come back. I stated that I More

by Gutmania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chase Malone
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Jul 18, 2024 -

Fernandez Honda responded

Gutmania, I appreciate you taking the time to let me know about this issue. I am truly sorry to hear about your service experience related to getting a complete diagnosis on your Honda Pilot. I am eager to regain your trust as a valued customer. Please reach out to me at your earliest convenience so we can discuss this further. I’m looking forward to the opportunity to speak with you and find a solution. Thank you, John Ridings General Manager jridings@Fernandezhonda.com

July 10, 2024

Very clean and pleasant environment. Love the free water and coffee station. Restrooms really clean. More

by Francine Trevino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Jason
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Jul 10, 2024 -

Fernandez Honda responded

Hi Francine, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 10, 2024

I have used this dealership for about 8 years and have always been satisfied. But I wasn’t completely satisfied today with the service. More

by herlinda Ruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I know the employees name was Tony but not sure about the last name
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Jul 12, 2024 -

Fernandez Honda responded

herlinda Ruiz, We are grateful for the opportunity to discuss your service concerns with you. Your patronage means a lot to us, and we sincerely hope that we can resolve the matter to your complete satisfaction. Should you require any assistance in the future, please do not hesitate to reach out to me. Your continued satisfaction is our priority, and we are here to help whenever you need us. John Ridings General Manager Email: jridings@fernandezhonda.com

July 09, 2024

Yo agradesco todo lo que hiso la persona que me atendio bien amable y sin ostigar mucho. Gracias a Alberto Cruz vega More

by At8093
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilbert Martinez , Aaron Sanchez
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Jul 10, 2024 -

Fernandez Honda responded

Hola, ¡nos alegra saber que tuviste una experiencia tan positiva con Alberto! No dude en comunicarse con nosotros si necesita algo. Ten un día maravilloso.

July 07, 2024

Always been great to me. Great deals and coupons. Good customer service. Been going to Fernandez Honda for over 1year More

by chrisg464539
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Verdin
Report | Print
Jul 08, 2024 -

Fernandez Honda responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

July 07, 2024

Knowledgeable technician clean work space and nice waiting room. Even though I went late Saturday afternoon service advisor was very attentive… More

by luisecarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Gutierrez
Report | Print
Jul 09, 2024 -

Fernandez Honda responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 24, 2024

So far, Sales & Service have been great. I especially appreciate Robert (Jason’s) attentiveness. He exceeds all expectations for providing exceptional customer service. More

by csknig57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Robert (Jason)
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Jun 25, 2024 -

Fernandez Honda responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fernandez Honda! Thank you, and have a fantastic day!

June 18, 2024

Great customer service. Very patient and understanding thanks helping me out and even making sure I knew my pricing on the oil change and even washing the car More

by Dhormaza3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff tassey
Report | Print
Jun 19, 2024 -

Fernandez Honda responded

Hi, thank you so much for your positive comments about Fernandez Honda! We look forward to your next visit! Take care!

June 18, 2024

Jason Perales was very kind and super helpful with us! We are more at peace with our car because of his service! More

by celeste1998mv
Recommend Dealer
Yes
Employees Worked With
Jason Perales
Report | Print
Jun 20, 2024 -

Fernandez Honda responded

Hi, we're happy you found our staff to be so supportive during your experience here at Fernandez Honda. We are always more than happy to assist you if anything else comes up. Take care!

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