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Fernandez Honda
San Antonio, TX
1,312 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,312 reviews
May 29, 2012
We have used Fernandez Honda for service the last 3.5 years. I was in for a indicator problem IMA, after I was provided with the diagnostics which was the main battery of the 2005 Honda civic Hybird, I years. I was in for a indicator problem IMA, after I was provided with the diagnostics which was the main battery of the 2005 Honda civic Hybird, I called the wife and explained every thing we decided the cost was more than we would like to pay for the repair of this year and mileage vehical. I inquired of the service rep for a sales consultant we could talk with and I meet Tariq Kassam. Being a man of few words I mentioned to Mr. Kassam that I was interested in a bottom line cost for a new Honda Civic with the 2005 as a trade in and what could he do for me. After some small talk getting to know each other, Tariq showed me to a 2012 Civic and explained the many features and safety advantages of this car. We took a test drive and as we went about on the drive Tariq explained the dash and buttons. We discussed the cost and trade in depth and he provided a list of opitions that were avilable for this car. As the process went I called my wife to let her know the cost and color of the Civic and we agreed on all aspects of the deal with the understanding my wife would have to see and agree to the finial cost and color of the car, I went and pick up my wife in the 2012 Civic and let her drive the car to the dealership upon her agreeing on all aspects of the deal. Now we have another Honda Civic that has more room. The reason I am writting this is to mention what a great experince we had with Tariq on purchasing this car over other sales people years past that gave you this is it, take it or if you leave; the offer is off the table! We will gladly recommend Tariq Kassem to all our friends and family to make sure they are treated as well as we were. More
by joandas
May 16, 2012
I had the best experience at Fernandez Honda!! After going to a few other dealerships (Honda and Toyota) I was NOT happy with the others offer for my trade in and other stuff. It was about 815pm and my going to a few other dealerships (Honda and Toyota) I was NOT happy with the others offer for my trade in and other stuff. It was about 815pm and my husband and I came into Fernandez Honda very tired and not thinking we were going to be happy, WE WERE WRONG...it was the best experience from the minute we walked in. Such friendly staff, very informative and helpful!! We drove off with my new 2012 Honda Accord v6 that night! Went back on Saturday to have it filled up with gas and detailed. I had a window chip two days after getting my car and they were sooooooo helpful when I called about that (it happened on I35 while driving home from the dealership) and they fixed it for me. I love Fernandez honda and know that our next car purchases WILL be from this wonderful dealership!!!! Great job guys!!!! More
by Hammond2218
Employees Worked With
Sonia Hammond, Yasu Maeda , Ray Barrera
May 13, 2012
Friendly and professional employees from greeting to final handshake. Ray Barrera is a knowledgeable guy and uses excellent communication skills. He does not pressure you, but is available to answer que final handshake. Ray Barrera is a knowledgeable guy and uses excellent communication skills. He does not pressure you, but is available to answer questions and provide information. He took the time to understand our needs and find a vehicle to meet them. We had a good experience at Fernandez. More
by Knights81
Employees Worked With
Ray Barrera
May 09, 2012
By far, this is the best Honda service department in San Antonio. Aaron Sanchez is the most outstanding service advisor that I have ever done business with. He is courteous, honest, fast & efficient, and k Antonio. Aaron Sanchez is the most outstanding service advisor that I have ever done business with. He is courteous, honest, fast & efficient, and knows his product knowledge. I know I can count on Aaron to give me the best advice for maintenance on all three of my Honda vehicles. I can go to a closer Honda dealership for a mediocre experience, but, I would rather drive the extra distance for the excellent service, prices, and friendly atmosphere which I get (consistantly) with Aaron and the rest of the staff. Keep up the good work and thanks very much! More
by rggarc
Employees Worked With
Aaron Sanchez
May 05, 2012
Awesome experience very friendly and helpful Made me Awesome experience very friendly and helpful Made me feel comfortable with my purchase Knowledgeable and experienced about the vehicle They made Awesome experience very friendly and helpful Made me feel comfortable with my purchase Knowledgeable and experienced about the vehicle They made what I thought was impossible to happen More
by Bcast2004
Employees Worked With
Yasu Maeda
April 30, 2012
In all our years of buying cars, we have never been more impressed with a dealer or a salesman! Tariq was exceptional on every level! His professionalism, knowledge of the cars, efficiency and all-around c impressed with a dealer or a salesman! Tariq was exceptional on every level! His professionalism, knowledge of the cars, efficiency and all-around customer service skills were wonderful. His attention was exclusively on us as he walked us through each step of the purchase. Buying a new car should be a positive experience - and Fernandez Honda made sure that would be the case for us as well. We simply could not be more pleased with our car, the dealership where we purchased it, and the tremendous support of Tariq. We highly recommend this dealership and the people they employ!! More
by cjweidner
Employees Worked With
Tariq Kassam
April 28, 2012
I actually looked online, looking to purchase a used care, and Fernandez had several good choices for me to choose. So,I came in to look at the used cars, and was helped by Yasu Maeda, he was very frien care, and Fernandez had several good choices for me to choose. So,I came in to look at the used cars, and was helped by Yasu Maeda, he was very friendly and helpful. I decided on a used Mazda,so we discussed everything and paperwork was done.Unfortunately there was a glitch on my information. I was so disappointed, I thought I was not gonna be able to purchase the car.It was to be my very first purchase, in my life, so you can understand my disappointment. So, I got a phone call from Mr. Maeda, saying come back in to the dealer. We have another car for you(I thought,what have I gotten myself into),no, on the contrary! They had a brand new 2011 Honda Civic, waiting for me. At the best price possible,and best payments possible. That was the best day ever. I am the proud owner of my first and definately not my last Honda. Thanks to Yasu Maeda !! Best car dealer. To this point, he still recognizes me whenever I call for questions about the car or maybe to email me coupons for oil changes.Keep up the great work Fernandez Honda. Thank you for the experience and my new car! MariaLuisa Cantu More
by marilumc20
Employees Worked With
Yasu Maeda
April 19, 2012
My husband Albert and I just bought our second Honda from Fernandez Honda, and I must say talking with Gilbert Martinez made it a very pleasant experience AGAIN!!! He is very knowledgeable and pleasant to Fernandez Honda, and I must say talking with Gilbert Martinez made it a very pleasant experience AGAIN!!! He is very knowledgeable and pleasant to talk to. We had a good experience with Gilbert the first time when we purchased our CRV, and wanted to go back when we were ready for another car. We got a Crosstour and are so happy with it. It absolutely meets our needs and is awesome to drive! I won't go anywhere else.I don't think I would have gotten this good of a deal anywhere else! We were treated like family. Again, thanks Gilbert. Christina Sandoval More
by christina sandoval
Employees Worked With
Gilbert Martinez, Gilbert Martinez
April 11, 2012
My wife wife and I were welcomed at Fernandez Honda by Gilbert Martinez. He provided us with excellent and friendly service, explaining the details of the vehicle we selected - Civic SDN 2012. We did not Gilbert Martinez. He provided us with excellent and friendly service, explaining the details of the vehicle we selected - Civic SDN 2012. We did not feel pressured to buy or the "salesman pitch". HIs honesty was a key factor in our purchase. We feel we made the right choice and we are very happy with our new car! More
by CH542289
Employees Worked With
Gilbert Martinez, Gilbert Martinez
April 05, 2012
Kevin Witiker is very knowledgeable about my vehicle. When I went back in for car detailing. He remembered my name and the reason I had taken my car in several weeks earlier. He is very professional. When I went back in for car detailing. He remembered my name and the reason I had taken my car in several weeks earlier. He is very professional. Mr. Tavera, shuttle driver, made the drive very pleasurable. He is a good conversationalist. When I walked into the waiting area it smells of freshly baked cookies just like home. Coffee and freshly baked cookies is a very nice touch. It was a very nice experience. Ruby Plata More
by arplata
Employees Worked With
Kevin Witiker, shuttle driver, Juan Tavera
