Fernandez Honda

I have been contacted by Mr. Claiborne the General Manager at the dealership and issues are in the process of being resolved, customer is happy with results. Manager at the dealership and issues are in the process of being resolved, customer is happy with results. More

I have taken in my 2010 Honda Civic in for service at this dealership 3 times. The 2nd and 3rd time Mr. Aron Sanchez has been my service advisor and he was so courteous and knowledgable. He is always s this dealership 3 times. The 2nd and 3rd time Mr. Aron Sanchez has been my service advisor and he was so courteous and knowledgable. He is always so helpful in explaning everything to me concerning the work that has been done on my car. It is wonderful to receive such AWESOME Customer Service from this individual each and every time I have had work done on my Civic at Fernandez Honda. I truly appreciate being treated so professional by Mr. Sanchez and appreciate Mr. Sanchez providing me with such wonderful Customer Service. He is an asset to the Fernandez Honda Dealership. More

After a bad experience with Red McCombs Superior Hyundai, my husband and I decided to look at a 2012 Civic vs the 2011 Hyundai Elantra. We went to Fernandez Honda, right away our salesman Henry was there to my husband and I decided to look at a 2012 Civic vs the 2011 Hyundai Elantra. We went to Fernandez Honda, right away our salesman Henry was there to greet us and show us the 2012 Civics we wanted. We told him we would be trading in our 2006 Xterra (excellent shape and very low miles) and wanted to know the trade offer before we even considered getting a Civic. Within five minutes Henry came back offering exactly what we knew our vehicle was worth (unlike McCombs who insulted us with their low offer). When Henry took me out for the test drive he spent over 20 minutes going over all the features and answering all my questions before I even put the car in drive. He knew the answer to every question I asked and never sugar coated any responses. Ray from financing explained in detail everything about the financing and when we asked about GAP insurance and Extended Warranty he further explained everything in detail instead of just selling us the Warranty and sending us on our way. I've bought several cars in many states and this is by far the best and easiest car buying experience I've ever had. I would highly recommend Fernandez Honda to anyone looking to buy a car. More

My wife and I were driving from Canada to Mexico when, just past San Atonio, we heard a buzzing sound coming from underneath our 2004 Honda Element. We were to visit Mexico for the first time and planned just past San Atonio, we heard a buzzing sound coming from underneath our 2004 Honda Element. We were to visit Mexico for the first time and planned to be there for 2 months. We drove back to San Antonio and found Fernandez Honda. We asked for a review of our car and passed on the particulars of our travels. I was taken into the garage and shown several items which they recommended be addressed before taking the truck into the taxing environment of Mexico for an extended period. Although it was unlikely that we would ever return to this particular dealership and knowing our position as retired seniors, they were very fair regarding pricing. But that was not the least of it! Parts were delayed an extra 2 days due to the ice storms around Dallas during the week leading up to Super Bowl Sunday. Obviously, this had nothing to do with any fault by Fernandez Honda. However, as the work was being completed on day 3, and entirely without prompting from us, the very courteous service manager was introduced to us by our service consultant Rudy. My wife and I were blown away by their offer to cover our extra 2 nights hotel costs at the Holiday Inn Express in downtown San Antonio. We accepted! We are coming close to the end of our 2 months in Mexico and the truck has performed flawlessly. I am very glad that we stopped at Fernandez Honda as the road conditions have often been very taxing and I have pushed the truck hard. We plan to stop into the dealership on our way back through TX next week for an oil change and look-over before making the remainder of our drive back to the Toronto, Ontario, Canada area. We are pleased to recommend Fernandez Honda Service Department! More

Aaron Sanchez does your company proud! I have been taking my older model Acura to your dealership since it opened. Aaron treats me and my car like if you had sold it to me. Very courteous and carefu taking my older model Acura to your dealership since it opened. Aaron treats me and my car like if you had sold it to me. Very courteous and carefully explains what your technicians have found while not trying to push unnecessary repairs on me. Aaron is an obvious asset to your business and probably deserves a raise! Well done! Respectfully, Rick C. Lopez, SMSgt TXANG More

I have been taking my Honda Civic and Acura Integra for regular maintenance for over 5 years. Every time I go, I experience great customer service. They take the time to explain what they will be doing to regular maintenance for over 5 years. Every time I go, I experience great customer service. They take the time to explain what they will be doing to the vehicle, what they suggest, and what they did. They are very transparent and honest with me. When I have a question about my vehicles, Aaron will take the time to answer a call and explain. What other service employee do you know willing to take the time to walk you through how to get into your vehicle after missplacing your keyless entry remote. Its not just about the service you get when you take your vehicle in to the dealership but the service you get around the clock. I wouldn't take my vehicles anywhere else. More

The service I received at Fernandez Honda was top notch. I would definitely recommend them to any friends or relatives. They gave great recommendations and multiple options for servicing my vehicle. I wil I would definitely recommend them to any friends or relatives. They gave great recommendations and multiple options for servicing my vehicle. I will definitely be back for service or probably to purchase a new car in the near future. More

The staff at Fernandez Honda is knowledgable, courteous, and all service is very prompt. I purchased a car there and would recommend the experience to anyone looking for a new car (or used for that matter). and all service is very prompt. I purchased a car there and would recommend the experience to anyone looking for a new car (or used for that matter). They know their product and ALL service visits since have been great. More

-----Original Message----- From: Joseph & Claudia -----Original Message----- From: Joseph & Claudia Lukowski Sent: Monday, January 31, 2011 6:53 PM To: 'Adam Claiborne' Subject: Another note of -----Original Message----- From: Joseph & Claudia Lukowski Sent: Monday, January 31, 2011 6:53 PM To: 'Adam Claiborne' Subject: Another note of appreciation Mr. Claiborne - I wanted to write to you to say thank you. Aaron Sanchez exceeded my expectations once again. Last week I brought my Honda Odyssey into Fernandez Honda for routine maintenance on the power steering pump, which was making noises. Aaron applied a credit to my billing, because there was a factor recall, which applied to the power steering system. He was honest, and I realize that not everyone in the world volunteers discounts, when they apply. What is more remarkable is that my front bumper was displaced, and one of the fog lights was broken. Aaron suggested that he make the repairs, since he had good relations with suppliers and contractors to Fernandez Honda. Aaron promised me a competitive quote, and for less than $300, he found a capable and qualified vendor who repainted, and then re-placed the same bumper to the Odyssey. The vendor also supplied a new fog light. I could not believe my eyes, when I saw my van. The front bumper looked brand new. What can I say? I've written these emails to you before, but what I want you to know is that solid employees are hard to find. Please pass this note of gratitude to Aaron, and please be aware that he sells value for Fernandez Honda. (I spent over $2,000 on the final billing.) Aaron has convinced me that he will save me money when he can, but that he sells value. Nothing is done on the cheap, but everything is done on value. What more can I say? I bought my Odyssey from Fernandez Honda in 2005, and since then I have been a returning customer -- because of Aaron. Very Respectfully, Joseph Lukowski More