Fernandez Honda
San Antonio, TX
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Quality Customer Service Sales at Fernandez-Honda I would like Honda to recognize Mr. Tariq Kassam for his excellent quality of customer service. His time and effort in assisting me and my husband ma I would like Honda to recognize Mr. Tariq Kassam for his excellent quality of customer service. His time and effort in assisting me and my husband made it easy for us to select which dealer to come back to, Fernandez-Honda. We would like to thank Mr. Kassam for his assistance and for being so courtesous to us. We could not have asked for a better sales representative. Thank you, Terry and Jesse Patlan More
New car buying experience The whole process went very smoothly. All discussions about the car were through e-mail. Justin Salazar was very straightforward and great to work wit The whole process went very smoothly. All discussions about the car were through e-mail. Justin Salazar was very straightforward and great to work with. All we needed to do at the dealer was pay for the car and pick it up. I especially appreciated respect for the fact that the car and options I described were all that I wanted, no trying to get us to buy more. They also offered the best price. More
A great car buying experience! I have bought many cars in my lifetime, but this is one of the best experiences that I have encountered. My daughter attends school in San Antonio and I have bought many cars in my lifetime, but this is one of the best experiences that I have encountered. My daughter attends school in San Antonio and we live in Alabama so I expected the process to be complicated but that was not the case. I was able to negotiate a great price over the internet/phone and when I drove down to the dealership in Texas everything went smoothly. There was no hard sell to buy unnecessary extras (although things were offered) which I greatly appreciated since we were on a tight budget. Tariq Kassan was wonderful to work with and made us feel as if we really were part of the Fernandez family. I will be recommending this dealership (and especially Tariq) to all my family and friends. More
Poor Business Practice Set up appointment through USAA to purchase. Drove 35 miles and told that the vehicle had been sold but they had others (Bait and Switch). Set up appointment through USAA to purchase. Drove 35 miles and told that the vehicle had been sold but they had others (Bait and Switch). More
Recommendation for salesman Justin Salazar was the sales representative that I worked with for the recent purchase of my Accord Sport. He was EXTREMELY knowledgeable of the Honda Justin Salazar was the sales representative that I worked with for the recent purchase of my Accord Sport. He was EXTREMELY knowledgeable of the Honda product and I had a wonderful buying experience thanks to Justin. I will return to Fernandez in the future. More
salesman hes was friendly and work fast to get the job done.. and gave me the best deal possible I would love to recommend other people to the dealership or to hes was friendly and work fast to get the job done.. and gave me the best deal possible I would love to recommend other people to the dealership or to him if they're looking for a used or new honda :) More
AMAZING! I was looking to buy a new honda accord checked out multiple places in town but all the sales people were trying to hustle me then went to fernandez I was looking to buy a new honda accord checked out multiple places in town but all the sales people were trying to hustle me then went to fernandez talked to the sales person there his name was tariq didn't xxxxxxxx at all about the price gave me the bottom line walk out price on the car which was cheaper than anyone else in town. More
BEST EVER The best service ever my a saleman(Kassam) and the closer(Sanchez). I will be back again to buy another car because of them. GREAT The best service ever my a saleman(Kassam) and the closer(Sanchez). I will be back again to buy another car because of them. GREAT More
Honda Accord purchase I located a 2013 Honda Accord on a website which led me to Fernandez Honda. We were met by Tariq Kassam who introduced himself and pointed us in the r I located a 2013 Honda Accord on a website which led me to Fernandez Honda. We were met by Tariq Kassam who introduced himself and pointed us in the right direction and then allowed us to look at the vehicles without being "sold to". Once we found the vehicle, Tariq provided excellent service and answered all of our questions. It was a very pleasant buying experience as everyone at Fernandez Honda was very helpful and seemed to ensure we were taken care of. I would highly recommend working with Tariq and Fernandez Honda. More
Purchase of new vehicle Jesse Soto and Jeff were great with their customer skills. I appreciate the help, advice and the rate that Jesse was able to get for me because he kne Jesse Soto and Jeff were great with their customer skills. I appreciate the help, advice and the rate that Jesse was able to get for me because he knew how interested I was in the 2014 Honda Accord Sport. He even helped pick out the color! Keep up the good work Jesse! I will definitely recommend future customers over to Fernandez Honda and with Jesse.! More