Ferman Volvo Cars of Tarpon Springs

Integrity of Dealership I purchased a 2016 XC90 in April 2016. The vehicle had many problems and was in the shop for more than 16 days in the first 3 months. The Service De I purchased a 2016 XC90 in April 2016. The vehicle had many problems and was in the shop for more than 16 days in the first 3 months. The Service Department was very attentive throughout this process. When the last event occurred, the dealership made the decision to take back the original vehicle and provide me with a new XC90 and they made it work that there was no change in my monthly payment. While I understand that I would have had a strong Lemon Law case, the dealership initiated the replacement on their own without any prompting from me. I am impressed by their integrity and attention. More

Honesty and friendliness Over the the six years I have used the service department I have found their diagnosis spot on and the repairs done well. Everyone treats me like a fr Over the the six years I have used the service department I have found their diagnosis spot on and the repairs done well. Everyone treats me like a friend, with no efforts to pad the bill. Work is done in a timely manner. My XC-90 has 126k+ miles and is still chugging along thanks to the service department. Matt is a great rep for the dealership. More

Excellent Customer Treatment Always very friendly and accommodating. Believe price for service rendered is quite reasonable. , Ambient is low pressure and, facility is very clean Always very friendly and accommodating. Believe price for service rendered is quite reasonable. , Ambient is low pressure and, facility is very clean. What more can you ask for? More

The Service Team Rocks while I did have to make three visits before the interior top was fixed to perfection, that was not the service departments fault. Corporate Volvo ha while I did have to make three visits before the interior top was fixed to perfection, that was not the service departments fault. Corporate Volvo had to approve the replacement as it was under warranty and very expensive. But, this happens no matter what car you buy. Matt, my service advisor is simply wonderful and felt bad that I had to come back. His empathy was genuine and welcomed. He is a treasure, making sure he explained to me what was being done to rectify the situation. Anytime I visit the service department for normal maintenance, my car is returned to me in a reasonable amount of time, and always much cleaner then when I brought it in. More

Volvo XC90 Knowledgeable salesmen, helpful, and professional. It was a pleasure to do business with Jim Baker and Chris Roy. I recommend this dealership. The Knowledgeable salesmen, helpful, and professional. It was a pleasure to do business with Jim Baker and Chris Roy. I recommend this dealership. The new car was detailed and ready when I signed for it. More

Ferman Volovo offer exceptional customer service. Matt & Sharon are incredible to work with! They always handle my automotive issues and resolve all problems in an efficient and timely fashion. Their Matt & Sharon are incredible to work with! They always handle my automotive issues and resolve all problems in an efficient and timely fashion. Their customer service is always top-notch. More

service The service management team is extremely helpful and efficient. All my appointments have been handled on time and service completed within the time f The service management team is extremely helpful and efficient. All my appointments have been handled on time and service completed within the time frame state. It is a pleasure going to Volvo for service. More

Employee Dealing over 12 years now at dealership, 4 vehicles, new/service/repairs. Service advisors always courteous, truthful and knowledgeable about issues w Dealing over 12 years now at dealership, 4 vehicles, new/service/repairs. Service advisors always courteous, truthful and knowledgeable about issues when vehicle in for service/repair. More

Shady Negotations I saw a vehicle on their web site and went to go and look at it. I test drove the car and made an offer. The manager was working up the value for my t I saw a vehicle on their web site and went to go and look at it. I test drove the car and made an offer. The manager was working up the value for my trade. As the salesman was going over the paperwork he advised me that my trade according to KBB value was only worth 400. Well they must have thought I was born last night. I did my due diligence and checked my car's value before I went car shopping. When I called them on it and advised them the car value is $1,300 they stuttered. Didn't know what to say. Then I pulled out the KBB printed copy I had on my car they were speechless. I got my keys and left. In my opinion this is unethical and deceptive business practices. Two thumbs down More

Worth the drive from Lakeland to Tarpon!!! Recently purchased a pre-owned Volvo XC60 T-6. Steve at Ferman Volvo was outstanding. His communication was great and he listened to our needs and r Recently purchased a pre-owned Volvo XC60 T-6. Steve at Ferman Volvo was outstanding. His communication was great and he listened to our needs and requests. There was zero pressure and with a pre-owned, he searched and FOUND us the car we wanted. The dealership, financing, and service are all stellar. Highly recommend you go see them for your new or pre-owned needs. Know this recommendation comes from someone who has trained the auto industry for over a decade. I'm pretty picky and rarely give a testimonial but this is well deserved. More