Ferman Volvo Cars of Tarpon Springs

Employee Dealing over 12 years now at dealership, 4 vehicles, new/service/repairs. Service advisors always courteous, truthful and knowledgeable about issues w Dealing over 12 years now at dealership, 4 vehicles, new/service/repairs. Service advisors always courteous, truthful and knowledgeable about issues when vehicle in for service/repair. More

Shady Negotations I saw a vehicle on their web site and went to go and look at it. I test drove the car and made an offer. The manager was working up the value for my t I saw a vehicle on their web site and went to go and look at it. I test drove the car and made an offer. The manager was working up the value for my trade. As the salesman was going over the paperwork he advised me that my trade according to KBB value was only worth 400. Well they must have thought I was born last night. I did my due diligence and checked my car's value before I went car shopping. When I called them on it and advised them the car value is $1,300 they stuttered. Didn't know what to say. Then I pulled out the KBB printed copy I had on my car they were speechless. I got my keys and left. In my opinion this is unethical and deceptive business practices. Two thumbs down More

Worth the drive from Lakeland to Tarpon!!! Recently purchased a pre-owned Volvo XC60 T-6. Steve at Ferman Volvo was outstanding. His communication was great and he listened to our needs and r Recently purchased a pre-owned Volvo XC60 T-6. Steve at Ferman Volvo was outstanding. His communication was great and he listened to our needs and requests. There was zero pressure and with a pre-owned, he searched and FOUND us the car we wanted. The dealership, financing, and service are all stellar. Highly recommend you go see them for your new or pre-owned needs. Know this recommendation comes from someone who has trained the auto industry for over a decade. I'm pretty picky and rarely give a testimonial but this is well deserved. More

Best "car buying" experience ever! My husband and I had the best car buying experience EVER at Ferman Volvo last week. Chris, James and Charlie and everyone involved made sure that thin My husband and I had the best car buying experience EVER at Ferman Volvo last week. Chris, James and Charlie and everyone involved made sure that things went smoothly with no surprises. We were treated with the utmost courtesy and respect-made us feel special, like a real VIP guest! There were no gimmicks or tricks and no "let me go talk to my manager" routines. They stayed late for us and even found us a lower interest rate to save us money. Can't say enough good things about this dealership and their sales team!!! We will be loyal repeat customers. Like they say "Volvo for Life". More

I went to Ferman Volvo to see a car I had seen on their website. We had called before driving to their location to ensure the car was still available. When we arrived they had the car parked on front rea website. We had called before driving to their location to ensure the car was still available. When we arrived they had the car parked on front ready for us to view and test. I was not looking to buy a car that day but their expertise and willingness to make sure I had everything I needed to make a decision, they even bought us lunch. They are a great group of guys and made us feel welcome. They made sure the car was detailed to my expectation! Very Impressed and happy with the service! More

Jay greeted my husband outside the door on a Thursday. Showed him the car in detail. Made him feel very comfortable. He was not pushy. As a result we went back on Friday and test drove the car. Natura Showed him the car in detail. Made him feel very comfortable. He was not pushy. As a result we went back on Friday and test drove the car. Naturally, I (wife) fell in love with the C70. We then agreed to purchase it. Jay insisted that we not drive our car home as we were trading it in. He then gave us a loner. We were to pick it up on Saturday but it was raining. We called Jay and asked if we could postpone the pickup until Sunday. He said no problem. Jay was patient and thorough in answering all of our questions. He made buying the car a positive experience. More

I was leaving on vacation when I had a hard time getting my car out of Park. I called and got Jim Connor in service. He knew what to do to get my car out of Park so I could drive it. (shift knob button brok my car out of Park. I called and got Jim Connor in service. He knew what to do to get my car out of Park so I could drive it. (shift knob button broke off) When I arrived I found service department busy, but Jim was eager to help so I could start my vacation. He had my car fixed in less than an hour. Jim did a Great job! My only negative comment is the customer lounge is old and uncomfortable. More

Ferman offered to sell me a specific used car for a specific price over the phone. When I arrived, they increased the price over $2000. I was interested in a used car found on the Ferman website. Th specific price over the phone. When I arrived, they increased the price over $2000. I was interested in a used car found on the Ferman website. The price was higher than Kelly Blue Book estimated retail value, so I called the Ferman sales office. I spoke with a sale rep and asked if they would sell me the car at the KBB price. I quoted him the price shown on their website and I quoted the Kelly Blue Book price for a comparable car with the same mileage. The salesman agreed to sell me the car at the KBB price. Later the same day I received a call from another sale associate. I spoke with her briefly, she was eager to set up an appointment. I agreed to call ahead before I drove in so that she would have the car ready. I mentioned to her that I had spoken with another sales rep and we had agreed on a price. She indicated she was looking forward to meeting us and closing the deal as agreed. When we arrived at the dealership I noticed the car had very big lettering on the back window indicating the price was $995. I laughingly told the sales person I would be happy to accept the price they were offering on the lot. We looked over the car and took it for a test drive. The car appeared to be running in good shape considering its age. When I returned to the showroom I was prepared to purchase the vehicle with cash. It was at that time the sales person told me she could not possible sell it to us for the Kelly Blue Book retail value. They denied ever talking with me about the price, and indicated no one had authority to offer me any price guarantee on the phone. Ferman is playing bait-and-switch. They have the car predominately displayed in the front lot with the $995 price facing a busy street. They willingly told me they would match KBB price (which I feel is a reasonable offer for a 2001 vehicle), and then, after my wife and I both sacrificed ½ days’ pay each along with a 45 mile drive, we discover they are have pulled the offer from the table. In my opinion no one should be doing business with a dealership willing to use these tactics. More

My family has purchased 6 vehicles from Ferman Volvo in the past 10 years and all cars have been serviced at the dealership. The service has been completed professionally, always on time and with competit the past 10 years and all cars have been serviced at the dealership. The service has been completed professionally, always on time and with competitive prices and advice. Jim Conner has been great to work with and treats you like family. I wouldn't take the car anywhere else. The Body Shop has worked on a number of the cars as well. Living in Florida is a dangerous place to drive. Four of our vehicles have undergone different levels of damage and the guys in the body shop have made the repair process easy, from dealing with the insurance companies to getting the car out the door in brand new condition. More

They are great; Friendly, Out Going, and really care about you and your vehicle. They take the time to explain everything. I use to service at a local garage and was surprised to find that they are very about you and your vehicle. They take the time to explain everything. I use to service at a local garage and was surprised to find that they are very resonable in pricing and less than my local guy. This is a great dealership to service at! More