Ferman Mazda - Brandon

Great and very informative experience! We picked the perfect vehicle with all of the features I wanted within my price range. Charlie was very fun to work with and shared many of his trave We picked the perfect vehicle with all of the features I wanted within my price range. Charlie was very fun to work with and shared many of his travel stories with us. Great experience! Highly recommend. More

From the monent I stepped onto to the dealer, someone was opened the door for us and welcoming with a big smile. Mr. Charlie is knowledgeable, professional, patient. He listened attentively to my needs, di opened the door for us and welcoming with a big smile. Mr. Charlie is knowledgeable, professional, patient. He listened attentively to my needs, didn't pressure us. The manager and other staffs are very kind, friendly also. I had an outstanding experience at Ferman. I definetely recommend this dealership, Mazda, and Charlie to other dream car buyer. More

When we have gone here, my family and I always are asked what we need or of any assistance. Katisha has been AMAZING the times we’ve been, she treats us like family! Such a loving establishment! what we need or of any assistance. Katisha has been AMAZING the times we’ve been, she treats us like family! Such a loving establishment! More

Me and my family have gotten all of our cars from this dealership! That’s 6 total just from this location. We love it here and will continue to go back time and time again. Katisha McDaniel was the one wh dealership! That’s 6 total just from this location. We love it here and will continue to go back time and time again. Katisha McDaniel was the one who helped me the most. My twin sister and I love working with her because she makes things run super smoothly and quickly. She’s really personable and just gets us and our mentality when it comes to getting the cars we want. We even made her a cake to show our appreciation! We love Mazda here in the Paz Family household :) More

I reached out to Jose Acevedo on May 27, 2025, to address the discrepancies and reiterated my desires to maintain the agreed-upon price. He responded defensively, accusing me of buyer’s remorse and dismissin the discrepancies and reiterated my desires to maintain the agreed-upon price. He responded defensively, accusing me of buyer’s remorse and dismissing my concerns. He responded defensively, accusing me of buyer’s remorse and dismissing my concerns. Following this conversation, I visited the dealership on May 29, 2025, accompanied by my mother. Jose greeted us with a casual shout from across the showroom, lacking professionalism. He demanded the vehicle’s milage without explanation, and when I questioned the need for this information, he responded dismissively. Throughout our interaction, he was preoccupied with his phone and exhibited a condescending attitude. When I requested written confirmation of the contract adjustments, Jose refused, becoming argumentative. He belittled my inquiries and dismissed my mother’s concerns. Feeling disrespected, I requested to speak with his manager. At this time, he began shouting and accusing me of being rude. Braxton Simmons, his manager, eventually addressed me and my mother’s concerns. While he provided a corrected form reflecting the adjusted loan amount, his demeanor suggested a desire to expedite our departure rather than solve the issue comprehensively. The experience at Ferman Mazda of Brandon has been disappointing, marked by unprofessional behavior, contractual discrepancies, and lack of accountability. I hope this feedback prompts a review of internal practices to ensure future customers receive the respect and service they deserve, especially when encountering Jose Acevedo. Thank you to Desmond Duke for being a stellar salesman and his overall customer service during this whole ordeal. More