Ferman Mazda - Brandon

Mr. Woolery is the consummate professional. He quickly identifies the problem, and responds to remedy it. Late, on Wednesday afternoon, we experienced a tire blow-out (on the Interstate). Upon telephoning identifies the problem, and responds to remedy it. Late, on Wednesday afternoon, we experienced a tire blow-out (on the Interstate). Upon telephoning Mr. Woolery, he immediately told us to bring in the vehicle. He reassured us that a replacement tire was available and would provide any needed services. His calm, friendly and professional demeanor was enough to soothe any anxiety about the incident. He even shared his recent "tire blow-out" which seemed to be just as, if not more, harrowing. Of note, Mr. Woolery waited until the vehicle's work was "properly" finished before going to lunch. Since it was lunch time, he insisted upon waiting for the vehicle's completion (before he left)! Ken, from the Service Department, working with Mr. Woolery, quickly removed the tire remants from the rim and replaced the tire. He performed an alignment to ensure that the vehicle would drive properly (without any pulling). And as an added plus, he cleaned off the tire marks (where the tire hit) on the passenger door. (He did it as an "extra", a nice touch). That was incredible - as busy as the Service Department is, Ken still made time to do that (it was also during lunch time - there was no sandwich in his hand, with his saying, "I'll get to it after lunch"). He was kind and gracious about his work. Working quickly, ensuring customer safety and satisfaction. Kudos to both Mr. Woolery and Ken! Please be certain to recognize them, if possible, with adequate remuneration. Thank you. More

Experience here was overall outstanding. The entire staff was friendly and easy to work with, and they worked hard to get me what I wanted. I had just gotten screwed around the day before from Lakeland Autom was friendly and easy to work with, and they worked hard to get me what I wanted. I had just gotten screwed around the day before from Lakeland Automall Mazda, and these guys were very helpful and made up for the whole situation. Guy worked hard to find out when the car I was looking for would be coming in, and he even got them to let me use another car until it was delivered to the dealership. He called me when more than just a few hours passed by after the paperwork was done to let me know that he hadn't forgotten about me. He was really helpful and even now after the experience is over, and I have my car, he has called a couple of times just to make sure everything is still going well and that I still love the car. Really happy with the deal that I got, and the service that was given to me. Will definitely go back again when I'm looking for another new car. These guys and ladies are great. Definitely recommended! More

Most recent visit: May 7, 2012. Service Advisor: Brian Most recent visit: May 7, 2012. Service Advisor: Brian W. I always bring my CX-7 2008 to Ferman Mazda for service. Why? Well for o Most recent visit: May 7, 2012. Service Advisor: Brian W. I always bring my CX-7 2008 to Ferman Mazda for service. Why? Well for one thing the service advisors always go out of their way to help me get my car the service it needs in the shortest period of time reasonable to what I'm having done. If they can't they advise me of the time required. I have always had a positive outcome when working with Brian W. He goes out of his way to give us the best service possible. If something is needed beyond what I brought in the car for he works toward a positive solution and advises me of the options and what is the best option. So thanks so much to Brian W. WAY TO GO! (The CX-7 is a great car!) More

The internet department of Ferman Mazda in Brandon is great. Brian and Curtis gave many quick, friendly responses (by phone and email)about pricing (including breaking down the out-the-door cost) and we great. Brian and Curtis gave many quick, friendly responses (by phone and email)about pricing (including breaking down the out-the-door cost) and were willing to negotiate long-distance, in-writing, extremely competitive prices. Straightforward, fast communication and great deals. More

We have worked with dealership many times, and until recently the customer service has always been BAD. It had recently improved to OK. We were recently here to look into buying a Mazda CX7. We were als recently the customer service has always been BAD. It had recently improved to OK. We were recently here to look into buying a Mazda CX7. We were also there for service on my husbands car. We walked the parking lot several times and no one came up to us (15 minute period of time), after walking inside I was not greeted and stood around while SEVERAL salesmen were sitting around chatting (90 seconds+) I should mention that no one was with another customer. As I was about to leave I was "greeted," the salesman was not very friendly. I received information about the vehicle...information that turned out to be mostly false. I was told that I could not get the home-link mirror nor remote start in the CX7. After visiting a different dealership I realized how much could be different and that I didn't have to accept middle of the line customer service. I did receive a phone call the day after my initial inquiry offering me to set up an appt. to come back to get more information on the car. I do feel that the management staff is trying to improve the location, but it has come too little too late. I was already at another dealership, with a friendly, knowledgable salesman and sales manager who got me the car that I wanted with everything + more at an awesome price. The service experience is alway "ok," but neither myself or my husband will be using this Mazda dealership. It is worth the drive to get the friendly, knowledgeable staff elsewhere. More