Ferman Mazda - Brandon

I searched for a car online until I came to Ferman Mazda of Brandon. I stooped by the dealership only to look at the Nissan Altima I saw online. I drove up and Mr. Fenton greeted me at my car. I shared with of Brandon. I stooped by the dealership only to look at the Nissan Altima I saw online. I drove up and Mr. Fenton greeted me at my car. I shared with him what I was looking for and he guided me to my car. I test drove the caar and was in love with it. We walked back to the building to complete the paperwork and to be honest it was the most non-complicated process I have ever been through with a dealership. David Fenton was very knowledgable in his field. The entire process was outstanding. I sisgned paperwork and was off to finacing. I am leaving out a couple of things but I would only be bragging about my salesman. He guided to financing and all I needed to do was to complete paperwork. This entire process was so easy with the assistance of David Fenton. If you ever need to purchase a car I suggest you see David. Very knowledgeable and an awesome personality and knows the business. More

Purchasing my Mazada3 from Ferman was hands-down one THE BEST buying experiences I have ever had. Right from the start, Emmitt Crenshaw was very, very easy to work with. Though I was interested in one s BEST buying experiences I have ever had. Right from the start, Emmitt Crenshaw was very, very easy to work with. Though I was interested in one specific model, color and feature set; he was extremely knowledgeable about all vehicles in the Ferman Mazda inventory. I have purchased quite a few brand new vehicles in my lifetime and the start-to-finish process was never this easy. I had also visited 3 other dealerships in the area – some more than once – but did not receive nearly the outstanding customer service that I did at Ferman Mazda. Though the dealership was almost an hour from my home; the trip was more than worth it for the experience. In additional to working closely with Emmitt; I also had the pleasure to meet and work with William Bates who went above and beyond to make this purchase seamless and smooth. I am absolutely in love with this new car and plan to make the drive to visit the dealership for service when needed. I have and will continue to happily recommend not only the Mazda dealership but, the entire family of Ferman dealerships to friends and family. It is the level of customer service, attention and patience that Emmitt and William showed that make such a large purchase seem not so stressful. More

My daughter traded her Honda Fit for a Mazda 3 in 2011 at this dealership. She loved her car, and so when they invited her to trade up to the new model this year, she said YES!. Guy Recchia made it so easy, this dealership. She loved her car, and so when they invited her to trade up to the new model this year, she said YES!. Guy Recchia made it so easy, that between Guy, and William Bates, she was out of the dealership in less than 2 hours. When my wife saw the quality and features of her car, she drove right down there the next day and bought a CX-5. With all the new safety features, and the quality of workmanship, she will be safe and comfortable in her new baby. The trio of Guy, Bill, and Jimmie did an excellent job of meeting our numbers and questions, and I can recommend them without reservation for their candor, and professionalism. Thanks guys!!! More

I had spoken for days with Chris and his manager Brian in the internet dept. regarding buying a new MX-5 Miata. I advised them I would be in "Tuesday" but gave no time frame. Chris called me back to tell me the internet dept. regarding buying a new MX-5 Miata. I advised them I would be in "Tuesday" but gave no time frame. Chris called me back to tell me he was moving a "Liquid Silver" color car over from another lot for me. I called 90 minutes before I arrived on Tuesday to tell them I would be there in an hour and a half, but Chris was not there and Brian was "busy". When I arrived, another rep (Stephen) showed me a "Copper Red" color I was also looking for, (but I wanted manual and this one was automatic.) He told me they did not have the silver one there afterall (no one called me to advise they either sold it before I got there "or" never brought it over from their "alternate" lot like Chris told me he was going to do. (This, after about 8 different people called me after my first call to them.) They were very agressive in their initial calls to me but when I went there for the test drive Stephen seemed so lackadaisical about the whole thing. I was disappointed and left there and went to Wesley Chapel Mazda. I ended up buying a fully loaded Grand Touring MX at Wesley Chapel Mazda and was very pleased with the entire buying experience with Wesley Chapel Mazda. They were happy to have my business and were very professional, friendly and non agressive during my car buying experience with them. It's too bad Ferman Mazda (Of Brandon) was evidently not interested in my business because they could have just gotten the car I wanted from another dealer if we had been able to work out a deal. In conclusion, I would "not" recommend this dealership to a friend or family member. But I would recommend Wesley Chapel Mazda!!! More

We had decided on a Mazda CX9 from reading Consumer Reports repair records and their calling it a hidden gem plus talking to owners in our area. When we fed what we wanted into a buying service we rece Reports repair records and their calling it a hidden gem plus talking to owners in our area. When we fed what we wanted into a buying service we received a firm number that Ferman of Brandon would sell us the car for within minutes. We were contacted by Brian in the internet department and put together a deal without going into the dealership. They located a car with all that we wanted on it plus it several had more things that we didn't need but did not increase the price. I had arranged excellent financing someplace else but when I told them what I had they not only met the rate but beat it. They took time to show us all the features and connected our cell phones thru the Blue Tooth. From beginning to end it was the most pain free experience we have ever had in buying a new car. Brian's comment at the end was “You came in here loaded for bear didn't you.” Yes I did and they took the wind out of my sails. From beginning to end it was the most pain free experience we have ever had in buying a new car. More

My 3 new car purchases over the last 4 years (for various members of my family) is clear evidence of how much I value the overall quality of Mazda vehicles and the superior level of sales and service from Fe members of my family) is clear evidence of how much I value the overall quality of Mazda vehicles and the superior level of sales and service from Ferman Mazda of Brandon. More

Because of a couple of bad experiences with 2 separate Ferman Mazda Service departments just over 10 years ago (Yes, I hold a grudge for a long time when treated a certain way!), by nature I have an extre Ferman Mazda Service departments just over 10 years ago (Yes, I hold a grudge for a long time when treated a certain way!), by nature I have an extremely low opinion of all service departments. But my experience thus far with the Brandon Mazda dealership since purchasing my 2009, then 2010 Mazda RX-8 has been very satisfying; due mostly in part to Brain Woolery. Brian doesn't play politics like others I've had the misfortune of dealing with...the ones with the false smiles and routine they've memorized from some Ferman Service Advisor seminar/training. Brian is real, and genuinely treats the customer (me @ least!) with respect and appreciation. I enjoy chatting with him while I'm waiting on my vehicle to be serviced. I've even gotten to know (if by face only) a few of the technicians that service my auto when I bring it in; and they are some of the most down-to-earth individuals I've met...knowledgable, but real people. THIS is why I've given the rating I have. I purchaesd a Maint. Agreement with my RX-8. The OEM warranty I believe expires after the next 5K miles. Bexcause of those BAD experiences I mentioned above (I had a 3rd Gen Rx-7 @ the time), I located an independant Mazda service shop that I was very satisfied with. When my RX-8 warranty expires, I will probably return to that independant Mazda mechanic. But, should I decide not to for any particular reason, it will ONLY be due to Brian Woolery, and the technicians he assigns/makes sure services my vehicle each time I bring it in. More

From the minute we arrived we were treated well, the price was fair, and no games with the numbers. The transaction was mainly via email. Curtis was very knowledgeable about all the features of the car. price was fair, and no games with the numbers. The transaction was mainly via email. Curtis was very knowledgeable about all the features of the car. They took the time to help setup the Bluetooth and made sure we knew they were there to answer any questions. Even Chris who opened the door was friendly and attentive. More

Chris Butler was our salesman. He took alot of time with us and explained everything in detail. . He was friendly,professional and had a great sense of humor.Mark worked with Chris to give us a good deal. W us and explained everything in detail. . He was friendly,professional and had a great sense of humor.Mark worked with Chris to give us a good deal. We met with Jeff in finance and he explained everything about the financing. Everyone was very helpful and we felt very comfortable and very satisfied. I'm very happy with my new Mazda 5. More

Mr. Woolery is the consummate professional. He quickly identifies the problem, and responds to remedy it. Late, on Wednesday afternoon, we experienced a tire blow-out (on the Interstate). Upon telephoning identifies the problem, and responds to remedy it. Late, on Wednesday afternoon, we experienced a tire blow-out (on the Interstate). Upon telephoning Mr. Woolery, he immediately told us to bring in the vehicle. He reassured us that a replacement tire was available and would provide any needed services. His calm, friendly and professional demeanor was enough to soothe any anxiety about the incident. He even shared his recent "tire blow-out" which seemed to be just as, if not more, harrowing. Of note, Mr. Woolery waited until the vehicle's work was "properly" finished before going to lunch. Since it was lunch time, he insisted upon waiting for the vehicle's completion (before he left)! Ken, from the Service Department, working with Mr. Woolery, quickly removed the tire remants from the rim and replaced the tire. He performed an alignment to ensure that the vehicle would drive properly (without any pulling). And as an added plus, he cleaned off the tire marks (where the tire hit) on the passenger door. (He did it as an "extra", a nice touch). That was incredible - as busy as the Service Department is, Ken still made time to do that (it was also during lunch time - there was no sandwich in his hand, with his saying, "I'll get to it after lunch"). He was kind and gracious about his work. Working quickly, ensuring customer safety and satisfaction. Kudos to both Mr. Woolery and Ken! Please be certain to recognize them, if possible, with adequate remuneration. Thank you. More