Ferman Mazda - Brandon

Legendary Customer Service From the moment that I arrived at the dealership, I was welcomed by a most professional salesperson by the name of Alan Houze. I advised him that I wa From the moment that I arrived at the dealership, I was welcomed by a most professional salesperson by the name of Alan Houze. I advised him that I was in the market for a new Miata and he immediately addressed my questions and provided me with an opportunity to test drive a new club version of the MX-5. I was very impressed with the experience and bought the vehicle on the spot. More

everything made quick and easy for my convenience I answered an email sent to me by autotrader in reference to a used vehicle I was searching for. I spoke with Steve Stanley who took me through the e I answered an email sent to me by autotrader in reference to a used vehicle I was searching for. I spoke with Steve Stanley who took me through the entire process and made it quick and easy. More

Purchase of a certified Mazda 3i Touring After researching internet pricing for a 2016 certified 3i Mazda Touring, we found the car we wanted listed at Ferman Mazda of Brandon. We met Steve S After researching internet pricing for a 2016 certified 3i Mazda Touring, we found the car we wanted listed at Ferman Mazda of Brandon. We met Steve Stanley, the Internet Sales Manager, test drove the car, negotiated with Steve to get to our price point, and signed a contract that made us feel we weren't taken to the cleaners, so to speak. Steve, Braxton, and Angel were very professional and courteous. Nothing was "pushed" as an absolute necessity to finalize the deal. We highly recommend potential buyers to patronize Ferman Mazda of Brandon. More

Happy with the purchase Buying a new car is always a stressful, but for the first time I honestly felt comfortable. I didn't need a new car but I was interested in a CX9 so Buying a new car is always a stressful, but for the first time I honestly felt comfortable. I didn't need a new car but I was interested in a CX9 so I contacted Steve Stanley to see if he can run some numbers for me to see if I can get what I want in the price range I want. He got what he needed together and made the experience less stressful. Never tried to push me or bs me. Will do business there again. More

Easy and Stress Free I recently leased my first car though Ferman Mazda and the entire process was easy and stress free. Alan was so easy to work with, we didn't feel pres I recently leased my first car though Ferman Mazda and the entire process was easy and stress free. Alan was so easy to work with, we didn't feel pressured into anything and he was so patient with all of my questions and lack of knowledge with leasing. I recommend requesting Alan if you want to work with an honest, knowledgeable, and genuinely nice person. More

Horrible Customer Service I had an appointment at this dealership, they let me waiting for 30 minutes even though I had told them a needed a shuttle because I had a work meetin I had an appointment at this dealership, they let me waiting for 30 minutes even though I had told them a needed a shuttle because I had a work meeting. My complain is against the answer of the technician Sam who showed zero respect and willingness to help. Also, the manager, he didn't give me any solution and was very disrespectful. I won't come back to this dealership ever; the worst customer service in four year with Mazda. More

Perfect! Kevin allowed me to lead the speed of the sale. My first visit was pleasurable and he showed me the car I wanted. I expressed that he maintain cont Kevin allowed me to lead the speed of the sale. My first visit was pleasurable and he showed me the car I wanted. I expressed that he maintain contact with me and he did! We had an appointment at 10 for my second visit and he honored that commitment. We test drove the car the second time and he was helpful when talking numbers. I drove away 3 hours later! Thank you! More

Mazda 3 2016 Awesome Experience Was greeted by Alan with a smile and great personality, very patient and content. Very well groomed and professional along with friendly. I had no int Was greeted by Alan with a smile and great personality, very patient and content. Very well groomed and professional along with friendly. I had no intentions of walking out the door with a new Mazda 3 2016, only came in with the intentions of buying a used 2013 Jetta. He patiently went through the financial aspect of the deal and knew what my budget was form the start and did everything in his possibility to stay around with no pressure of trying to may the budget higher. After going over everything, he then realized a better deal for me to get a new car with lower prices than a used car within my budget and worked out everything to make it affordable in my range. The process took a little longer because of the back and forth of the financial matters but the process was smooth and fast when it was completed and I walked out with a new car and was very satisfied with the customer service and the establishment. Thank you again! More

Ten years and not much has changed This dealership was my second stop of the day (11-19-2016). I wanted to test drive the 2016 Mazda 3. I was interested in a manual transmission. They h This dealership was my second stop of the day (11-19-2016). I wanted to test drive the 2016 Mazda 3. I was interested in a manual transmission. They had one but the battery was not good and the car ran awful. The manager gave me an incentive on the Mazda 3 i sport 5 dr, he also offered me more than my cars value for a trade. Their online Black Friday price was $2,000 below what they quoted me. I had asked in advance if there were any special deals for Black Friday and was told that they are already in effect. It had been ten years since I had stopped in here and was hopeful that it would be different, as the salesman (Chris) was wonderful. Unfortunately I will again be taking my business elsewhere. More

Great Online and In Store Experience We just purchased a certified 2014 Mazda CX-5 from internet manager Steve Stanley (direct cell 813-478-5795) and couldn't be happier. The transaction We just purchased a certified 2014 Mazda CX-5 from internet manager Steve Stanley (direct cell 813-478-5795) and couldn't be happier. The transaction took place over a week that included numerous emails, calls and meetings due to our specific situation. Steve always took the time to explain the process and the product, while ensuring that all of our needs were met. He's an extremely hard worker (I don't think he'd had a day off in a month), and truly proud of his company and product. I was seriously considering the purchase of a similar vehicle at another nearby dealership, but Steve's efforts truly closed the deal. Be sure to ask for him by name! More