Ferman Mazda - Brandon

Dealer RATE Great service and friendly and helpful staff.Always wiling to make sure you get the best results for you.TOp rated in every aspect of the dealer ship. Great service and friendly and helpful staff.Always wiling to make sure you get the best results for you.TOp rated in every aspect of the dealer ship. . . More

Welcomed from the moment I walked in The reason I gave a 5 star rating is because of my sales person, Darius . He remained honest through the entire process. Kept me in the loop from star The reason I gave a 5 star rating is because of my sales person, Darius . He remained honest through the entire process. Kept me in the loop from start to finish. Made me feel like a friend instead of just a customer, but also remained professional. I would recommend this dealership to anyone looking for great service from great people. Bravo Darius on your great customer service, and making me feel welcomed from the moment I walked in the dealership. More

Purchasing a used car I went in looking for a good used car and dealt with an amazing sales professional named Markell. He was very knowledgeable about the car and its his I went in looking for a good used car and dealt with an amazing sales professional named Markell. He was very knowledgeable about the car and its history. When we sat down to discuss terms, he was very patient and understanding, listening to my needs and he worked very hard to get me the concessions I was looking for. After taking possession of the vehicle, I noticed a few maintenance items like an alignment that I wanted to get checked so I brought it to the nearest Honda dealership to get it fixed. I was informed by the by the dealership that the items would cost close to $ 3000.00 to get it fixed. Alarmed by the number of items needing to be replaced and costs of the repairs, I brought it back to Ferman, and showed Markell the invoice of repairs, some of which were safety issues. including leaking fluid onto the serpentine belt and a 4-wheel alignment that they could not preform because the bolts had been rusted in place. Markell worked with his managers who contacted the Honda dealership to validate the items on the invoice. It was discovered that the items that most of the items were watch items and in fact, did not need to be replaced. In fact, the alignment could have been done because the bolts were not rusted in place, like the invoice stated. Markell worked with his repair department, putting the vehicle on the lift over night to see if anything had dripped out; they even took pictures to validate nothing had dripped and they discovered that nothing had dripped onto the belt but what happened next really surprised me. In an effect to deliver a satisfactory experience, they proceeded to fix each item on the invoice, including replacing the serpentine belt and giving the car a 4-wheel alignment at no cost to me. During the process, he called me to let me know how everything was progressing and when I went to pick up the vehicle, he showed me the serpentine belt and I saw that there no stains or greasy residue on it. Now, the car runs perfectly and I am a very satisfied customer--especially thanks to Markell, the repair technicians and the Ferman Management team. I have shared my story with my family and friends, and encourage anyone who is looking to purchase a new or used vehicle to give Ferman a chance, but as a consumer I will definitely be doing business with them --especially Markell in the future More

Great Customer Service We worked with Steve Stanley, and he and the staff at Ferman Mazda were awesome. He was so nice, helpful and made our purchase transaction experience We worked with Steve Stanley, and he and the staff at Ferman Mazda were awesome. He was so nice, helpful and made our purchase transaction experience wonderful. I would definitely purchase another car, or recommend this dealership to anyone. Thanks Steve More

Great People To me, dealerships are all about the team of people working there. I could go to any Mazda dealership and get the exact car I want, but the people wor To me, dealerships are all about the team of people working there. I could go to any Mazda dealership and get the exact car I want, but the people working there are the differentiators. Ferman Mazda of Brandon has a great team of people. The sales team, services team, managers, and the financial team were all very courteous, professional, and patient. I didn't feel as if I was getting worked over (like I did in other dealerships) and I felt as if I was respected (rather than being treated as if I were completely ignorant to their games). Clearly there will have to be some back and forth with the sales representative but it was always professional. More

Best Dealership Experience It was great working with Kevin. He helped us tremendously by providing a lot of different options we could look into. He was also very quick and effi It was great working with Kevin. He helped us tremendously by providing a lot of different options we could look into. He was also very quick and efficient. More

Went well no pressure Allan was great really knew his car stuff.would bye a car from him again.nice clean waiting room,just overall a nice no pressure place we had just bee Allan was great really knew his car stuff.would bye a car from him again.nice clean waiting room,just overall a nice no pressure place we had just been to a Mazda dealership across town didn't go well, More

Awesome Customer Sevice from Mr. Steve Stanley Found a nice looking Mazda3 on the internet and Steve Stanley was their to welcome me as a first time buyer at Ferman Mazda. I am very picky and Steve Found a nice looking Mazda3 on the internet and Steve Stanley was their to welcome me as a first time buyer at Ferman Mazda. I am very picky and Steve went over and above to make sure I was happy with the purchase of a 2010 Mazda3 for my 16 year old new driver. What a great guy Steve Stanley is, his charisma and caring will definitely have me returning for another purchase! I wish him nothing but the very best! More

Very Enjoyable Came in looking for a CX3 and low and behold I left with one. Alan was very knowledgeable and easy to talk to. He welcomed me and my whole family that Came in looking for a CX3 and low and behold I left with one. Alan was very knowledgeable and easy to talk to. He welcomed me and my whole family that was along for the whole car buying process. Thanks for everything Alan! More

Great experience buying my first car! As a first time car buyer, everything was new to me. Alan was very knowledgeable and patient, answering all my questions. His no-pressure approach he As a first time car buyer, everything was new to me. Alan was very knowledgeable and patient, answering all my questions. His no-pressure approach helped me make the decision that was right for me. He is still there taking care of me after the sale. I love my new car!!! More