Ferman Mazda - Brandon

Zoom Zoom! Drove up from Sarasota Co today (a Sat) with my son to trade my Jeep Wrangler and buy the low-mileage 2014 red CX-5 that caught my eye when I came up Drove up from Sarasota Co today (a Sat) with my son to trade my Jeep Wrangler and buy the low-mileage 2014 red CX-5 that caught my eye when I came up yesterday to check it out. I had been looking at diffetent compact SUV's for the past couple of weeks, and test drove four diffetent makes, so knew I liked the CX-5. Steve Stanley was a great salesman. No pressure; let the car do the talking. Since it was Sat,, things were hectic and we ended up waiting several hours. Steve was very gracious, and made sure we were comfortable. I'm very happy with the vehicle and Steve's work. Good experience. More

First Class Steve was the sole reason I purchased a Mazda6 from Ferman. Class all the way. Never pressured me in the process and was honest and trustworthy from t Steve was the sole reason I purchased a Mazda6 from Ferman. Class all the way. Never pressured me in the process and was honest and trustworthy from the beginning. 10/10 experience from an even better guy. More

The best buying experience meets the best vehicle to buy. There was no hassle and no pressure. We went in to see the Sport trim of the 2016 Mazda CX-9. They had this trim in the color we wanted (machine grey) There was no hassle and no pressure. We went in to see the Sport trim of the 2016 Mazda CX-9. They had this trim in the color we wanted (machine grey), but we wren't wowed by this basic model. We then decided we'd opt for the Touring, but they did not have the machine grey color in anything but the Sport and Signature models. We were reluctant to invest in the signature model, so we left and visited a Honda dealer to look at the Pilot. Kevin showed absolutely no disappointment with our decision to leave; even though his sale was walking out the door. We revisited Mazda because the Pilot was nothing special, and we decided on the Signature trim. Again, we were hesitant to make this investment, but now that we have, I don't see how we would have considered anything other than the Signature. A little while later, we were handed to keys to our new vehicle. Still, two months later, we feel like we are one of a kind on the road. We couldn't be happier. More

Knowledgible, Helpful, Courteous and Honest I recently purchased a 2015 Mazda 6 and was pleasantly surprised at the very high level of professionalism that I encountered. The sales price was be I recently purchased a 2015 Mazda 6 and was pleasantly surprised at the very high level of professionalism that I encountered. The sales price was better than any comparable cars that I found on the internet. I could not be more pleased with how I was treated by this dealership! More

Dealer RATE Great service and friendly and helpful staff.Always wiling to make sure you get the best results for you.TOp rated in every aspect of the dealer ship. Great service and friendly and helpful staff.Always wiling to make sure you get the best results for you.TOp rated in every aspect of the dealer ship. . . More

Welcomed from the moment I walked in The reason I gave a 5 star rating is because of my sales person, Darius . He remained honest through the entire process. Kept me in the loop from star The reason I gave a 5 star rating is because of my sales person, Darius . He remained honest through the entire process. Kept me in the loop from start to finish. Made me feel like a friend instead of just a customer, but also remained professional. I would recommend this dealership to anyone looking for great service from great people. Bravo Darius on your great customer service, and making me feel welcomed from the moment I walked in the dealership. More

Purchasing a used car I went in looking for a good used car and dealt with an amazing sales professional named Markell. He was very knowledgeable about the car and its his I went in looking for a good used car and dealt with an amazing sales professional named Markell. He was very knowledgeable about the car and its history. When we sat down to discuss terms, he was very patient and understanding, listening to my needs and he worked very hard to get me the concessions I was looking for. After taking possession of the vehicle, I noticed a few maintenance items like an alignment that I wanted to get checked so I brought it to the nearest Honda dealership to get it fixed. I was informed by the by the dealership that the items would cost close to $ 3000.00 to get it fixed. Alarmed by the number of items needing to be replaced and costs of the repairs, I brought it back to Ferman, and showed Markell the invoice of repairs, some of which were safety issues. including leaking fluid onto the serpentine belt and a 4-wheel alignment that they could not preform because the bolts had been rusted in place. Markell worked with his managers who contacted the Honda dealership to validate the items on the invoice. It was discovered that the items that most of the items were watch items and in fact, did not need to be replaced. In fact, the alignment could have been done because the bolts were not rusted in place, like the invoice stated. Markell worked with his repair department, putting the vehicle on the lift over night to see if anything had dripped out; they even took pictures to validate nothing had dripped and they discovered that nothing had dripped onto the belt but what happened next really surprised me. In an effect to deliver a satisfactory experience, they proceeded to fix each item on the invoice, including replacing the serpentine belt and giving the car a 4-wheel alignment at no cost to me. During the process, he called me to let me know how everything was progressing and when I went to pick up the vehicle, he showed me the serpentine belt and I saw that there no stains or greasy residue on it. Now, the car runs perfectly and I am a very satisfied customer--especially thanks to Markell, the repair technicians and the Ferman Management team. I have shared my story with my family and friends, and encourage anyone who is looking to purchase a new or used vehicle to give Ferman a chance, but as a consumer I will definitely be doing business with them --especially Markell in the future More

Great Customer Service We worked with Steve Stanley, and he and the staff at Ferman Mazda were awesome. He was so nice, helpful and made our purchase transaction experience We worked with Steve Stanley, and he and the staff at Ferman Mazda were awesome. He was so nice, helpful and made our purchase transaction experience wonderful. I would definitely purchase another car, or recommend this dealership to anyone. Thanks Steve More