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Ferman MINI of Tampa Bay - Service Center
Palm Harbor, FL
1,068 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,068 Reviews of Ferman MINI of Tampa Bay - Service Center
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February 26, 2020
My experience was great! The communication about my vehicle was wonderful. They kept me informed every step of the way. I would recommend them to anyone. vehicle was wonderful. They kept me informed every step of the way. I would recommend them to anyone. More
by PAMMRK
Verified CustomerEmployees Worked With
Courtney Deason
February 26, 2020
Amazing staff and service The employees at Ferman BMW have always been courteous, friendly and seem to really care about the customer. They strive to please customers in a gen The employees at Ferman BMW have always been courteous, friendly and seem to really care about the customer. They strive to please customers in a genuine manner. More
by Robert,BMWX6
Employees Worked With
Robert Chodorowski, James Byrd, Jamie Annese
February 26, 2020
Very Happy with Ferman Mini. Always a pleasure doing business with you. My Mini Cooper Roadster S is in good hands as always with your service dept. Thank and have a great day!!! business with you. My Mini Cooper Roadster S is in good hands as always with your service dept. Thank and have a great day!!! More
by marend61
Employees Worked With
Courtney Deason
February 24, 2020
Good but could have been great! Our car was purchased new and on the way home the traction control light came on, the forward warning collision warning and pedestrian warning came on Our car was purchased new and on the way home the traction control light came on, the forward warning collision warning and pedestrian warning came on and kept dinging in the car to warn us it was not working. Service kindly came and picked up my car and left us a loaner which was amazing as we live well over 50 miles away from the dealer. The car was fixed the next day and everything is great now!!! More
by maybaby19
Employees Worked With
Courtney Deason
February 24, 2020
Excellent Service I had a problem with may car while was near Ferman BMW so I just pulled up to the service area without an appointment. I was greeted by Jamie and Cesa I had a problem with may car while was near Ferman BMW so I just pulled up to the service area without an appointment. I was greeted by Jamie and Cesar. They immediately started troubleshooting my issue putting me at ease. They had me a loaner car within 10 mins and sent me on my way while they continued to troubleshoot issue with car. Within 1.5 hours they called me with their findings. The car was repaired and I picked it up very next day. Cesar provided excellent customer service from beginning to end! Thank You! More
by bucmaster10
Employees Worked With
Jamie Annese, Cesar Tereso
February 22, 2020
Unparalleled service! The service manager, Paul, and his stellar team member, Derrick, are two of the primary reasons WHY it is so easy for my wife and I to be MINI lovers. These guys genuinely care about t stellar team member, Derrick, are two of the primary reasons WHY it is so easy for my wife and I to be MINI lovers. These guys genuinely care about their 'guests' (that's right, guests - they don't even use the 'customer' word around the office). When you go into their service department, that's exactly how you feel - like a guest who is cared for and treated with the virtue of hospitality. My wife's car had so many problems when we came to them. Derrick and Paul helped us establish a game plan for service and even loaned my wife a brand new Mini for a week while we budgeted for her Mini's repairs. They went way out of their way to help us. Even when Mini USA became hard to work with, Ferman Mini stepped up to the plate and came through for us. We are now FOREVER Ferman Mini 'guests,' thanks to Paul and Derrick! More
by garrettpotts
Employees Worked With
Paul Scaglione, Derrick Snyder
February 22, 2020
Out of pocket repair expense. Disappointed to learn that the window regulator on my CPO 2017 X5, still under original warranty, was not a covered repair. I purchased the car at th Disappointed to learn that the window regulator on my CPO 2017 X5, still under original warranty, was not a covered repair. I purchased the car at the end of January 2020 and was looking forward to somewhat better treatment by BMW. My service rep was understanding but echoed the BMW line. More
by davidsatterelli
Employees Worked With
James Byrd
February 21, 2020
Sal was great! Got us in touch with the sales staff and not only helped with the service but we bought a used car, too. The entire sales team from the Brian to see if we could move up, to Charles Fernan not only helped with the service but we bought a used car, too. The entire sales team from the Brian to see if we could move up, to Charles Fernandez and finance were top notch. More
by KRALSTON1
Employees Worked With
Sal, Brian, Charles
