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Ferman MINI of Tampa Bay - Service Center
Palm Harbor, FL
1,070 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,070 Reviews of Ferman MINI of Tampa Bay - Service Center
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March 20, 2020
Valet service was so very helpful for me. Drivers were courteous and keep informed on the arrival. This service one big reason we went with Ferman BMW in purchasing our car. courteous and keep informed on the arrival. This service one big reason we went with Ferman BMW in purchasing our car. More
by pweston49
Verified CustomerEmployees Worked With
Worked with valet service person
March 20, 2020
Great updates with Cesar at Palm Harbor BMW. He kept all informative to me and kept everything nice and clean. Helped get the service done right! informative to me and kept everything nice and clean. Helped get the service done right! More
by marc.bainbridge
Employees Worked With
Cesar Tereso
March 20, 2020
Very friendly and professional stuff.Derrick was very Very friendly and professional stuff. Derrick was very efficient He Cale’s Also the gentleman who came out to greet me he was very nice. Very friendly and professional stuff. Derrick was very efficient He Cale’s Also the gentleman who came out to greet me he was very nice. More
by swes0757
Employees Worked With
Derrick Snyder
March 19, 2020
Periodic Maintenance I recently visited Ferman BMW to have my 2011 318I serviced. After diagnostics the necessary maintenance items were identified and explained to me b I recently visited Ferman BMW to have my 2011 318I serviced. After diagnostics the necessary maintenance items were identified and explained to me by the service representative. The required maintenance was done in a reasonable time frame and reviewed with me when completed. I appreciate the thoroughness of the service I received. The representatives are always helpful and explain what is needed to be done, with a complete estimate before the work is performed. More
by retiredatlast2009
Employees Worked With
Cesar Tereso
March 19, 2020
Very happy about our new BMW X3. The car is amazing! Thank you to Charles who helped us with our lease. Will definitely refer friends and family. Thank you to Charles who helped us with our lease. Will definitely refer friends and family. More
by annabliz9933
Employees Worked With
Charles Fernandez
March 17, 2020
Good people, good service Always friendly and ready to help. With all of the complexities of the cars it great to find people who understand them and can explain them to you. Always friendly and ready to help. With all of the complexities of the cars it great to find people who understand them and can explain them to you. More
by SALANDOLINA
March 17, 2020
Service Everything was done well and got a report card on my car for future service advice. Jamie was wonderful and very knowledgeable thank you all Everything was done well and got a report card on my car for future service advice. Jamie was wonderful and very knowledgeable thank you all More
by tldl424
Employees Worked With
Jamie Annese
March 16, 2020
I don’t have anything good to say about BMW right now. I will never purchase a bmw again, at least at ferman BMW. Sales manager is terrible and the service department isn’t much better will never purchase a bmw again, at least at ferman BMW. Sales manager is terrible and the service department isn’t much better More
by TERIWOOD18
Employees Worked With
Alex Alvarez
March 13, 2020
Grrrrrrrrrrrrrr! I have been a loyal and satisfied customer at Ferman Mini since I purchased my beloved Mini Maggie in 2013. I am about to go on a long road trip, so I I have been a loyal and satisfied customer at Ferman Mini since I purchased my beloved Mini Maggie in 2013. I am about to go on a long road trip, so I scheduled my regular maintenance online and when I was on the way, I got a call from (Brian?Courtney would know who he was) who knew I was on the way and asked if I was interested in trading up. I told him not really but I would think about it. I checked in with Courtney, who was very helpful and then was greeted by Brian who implied that hanging on to an old car was “not the American way.” He said he would go look at my car and handed me over to Chellcey, a sales person, who was very nice and showed me around. An hour or so later, I was presented with a $6877.21 estimate for repairs and was told that I should just trade her in because she was just too bad to drive. At that point I felt like I was being scammed, like the stereotypical old lady being taken by a car salesman. I found it ironic that my estimate was so ridiculous right after, Brian or whatever his name was, told me I needed to buy a new or used car. As much faith as I have had in Maggie, who has never let me down on the road, all that was thrown out the window. I told Courtney to just do the oil change and I left. By the way, I never saw Brian again. I am reminded of the old adage, “A satisfied customer will tell three people and a dissatisfied customer will tell millions!” I am disappointed and hurt and I will be taking my business elsewhere. More
by DIASMBC
Employees Worked With
Brian?
March 12, 2020
Found lots of new things after I left Could not access my maintenance/warranty information. 5 days later they say I need $2000+ in repairs on a 2015 Mini with 40,000 miles. And none is cov Could not access my maintenance/warranty information. 5 days later they say I need $2000+ in repairs on a 2015 Mini with 40,000 miles. And none is covered! Really! When I was there they mentioned one, $500 repair that was affecting the rear lights. I am at a loss! More
by skosmoskijr
Employees Worked With
Derrick Snyder
