Ferman MINI of Tampa Bay - Service Center

Customer service at its finest. Courtney was so helpful and so pleasant. They worked on all my issues, some very trivial but they fixed everything. and so pleasant. They worked on all my issues, some very trivial but they fixed everything. More

great service again Called in with an urgent issue and my MINI was back on the road sooner than I expected, positive "can do" attitude was appreciated and will be back wh Called in with an urgent issue and my MINI was back on the road sooner than I expected, positive "can do" attitude was appreciated and will be back when needed More

Better Than Promised! Ferman Mini covered a small but expensive part under warranty that I feel other dealers may have refused. My center steering cover emblem was peelin Ferman Mini covered a small but expensive part under warranty that I feel other dealers may have refused. My center steering cover emblem was peeling and they decided to replace then entire horn assembly. Nice! And, the car was done the same day! More

Brought the car in for our first oil change and left thinking that everything had went well. A few days Later I got an email saying that service was declined which was tires. I thought nothing of it bec thinking that everything had went well. A few days Later I got an email saying that service was declined which was tires. I thought nothing of it because my wife who drives the car went in alone to get the keys so I thought they told her and she declined to do it later. This week my wife was out and was told by a stranger that her tires were looking rough. We called to ask about it wonder why we weren’t told and that the tires weren’t rotated when we got our oil changed. First Derek claimed that he called me and I declined due to them or he on the warranty which didn’t happen (the only call was when they told us the car was done.) Then my wife talked to Paul who said we signed something saying we declined the service when we brought the car in for 2 bad tires which isn’t the case since we brought the car in for an oil change and neither of us noticed the wear on the tires though maybe we did sign something without reading everything on it that included the tires but regardless we were just disappointed by the service we received. To Paul’s credit I will say he offered to take 50% off the alignment cost which is something but doesn’t really fix the loss of trust or the fact that still my wife would need to drive 30miles on the dangerously worn tires (maybe an offer of having the car towed in would have shown true concern for the situation as opposed to just trying to appease us when it wasn’t about the cost) When we bought the car in 2018 we felt like the sales and finance department were very attentive and caring and we believed that all areas would be the same. We now know that the service department is not on that same level. Maybe it’s just a matter of poor communication or was just an off day but we won’t be going back to Ferman Mini to get these tires taken care of and it’s hard to say if we will use the service department again for anything other than maybe recall work. -Brad Kohen More

Unsatisfactory Customer Service I brought my 2019 mini in for its first 'real' service but this is my 3rd interaction with the service department. All 3 experiences have been unhappy I brought my 2019 mini in for its first 'real' service but this is my 3rd interaction with the service department. All 3 experiences have been unhappy experiences or at least not meeting my expectations for this brand of car. It's NOT Derrick, its the system that is not working. More

Derrick and the service department had quite a time diagnosing and resolving the latest issue with my 2010 mini Cooper S convertible. They persevered and after much effort found the problem and fixed i diagnosing and resolving the latest issue with my 2010 mini Cooper S convertible. They persevered and after much effort found the problem and fixed it. That is why no one works on my car but Ferman Mini Service More

Always are courteous to my entire family (especially our 7 year old grandson Cooper) and the geniuses are always on the mark (Kenny & Toby). Service is also great (Nick, Brian & Paul). 7 year old grandson Cooper) and the geniuses are always on the mark (Kenny & Toby). Service is also great (Nick, Brian & Paul). More

Great Service I brought my X3 in for routine maintenance. The Ferman team delivered great service, completing the work on time. Highly recommend Ferman BMW Palm Har I brought my X3 in for routine maintenance. The Ferman team delivered great service, completing the work on time. Highly recommend Ferman BMW Palm Harbor. More

Courteous, helpful, not pushy... it was a quick visit Courteous, helpful, not pushy... it was a quick visit with no issues. Don’t really have much else to say aside that I shouldn’t be required to wri Courteous, helpful, not pushy... it was a quick visit with no issues. Don’t really have much else to say aside that I shouldn’t be required to write at least 25 words in this review 😉 More

Very good I was very disappointed when I had to walk over to the loaner car office...the young man that took care of me did not look interested...there were two I was very disappointed when I had to walk over to the loaner car office...the young man that took care of me did not look interested...there were two young female employees “hanging “ at his desk...I felt like I was interfering with their social life... More