Ferman MINI of Tampa Bay - Service Center

Outstanding! I originally bought my MINI in Palm Harbor. Not only was I living in St. Pete at the time, but also that was the only MINI dealer in Tampa Bay. Gary I originally bought my MINI in Palm Harbor. Not only was I living in St. Pete at the time, but also that was the only MINI dealer in Tampa Bay. Gary Mack was a super salesman and I still receive birthday greetings from him each year. :) I moved to Tampa and ended up switching to Wesley Chapel. Overall, I did not have a good experience in Wesley Chapel, but the convenience kept me going back until I decided enough is enough. With even my brother (also a MINI owner) being treated poorly there, I came back to Palm Harbor and am I *really* glad and grateful that I did. Recently my MINI suddenly stopped working. I called Palm Harbor and was able to get my car towed in and a (super) loaner car to use in the meantime -- pure seduction making me want a new car (those dealers know what they are doing by giving such loaner cars). It took a few days to figure out the problem, which left me uneasy since I figured a complicated problem meant an expensive repair. I ended up talking with Dennis, the service manager, who allayed my fears and reassured me that Palm Harbor was going to do what is fair. Dennis called me back in a timely fashion and already had asked MINI to help me out with a goodwill repair, so that he could give me the good news right away that I would not have thousands of dollars in repair but only a fraction of that. I was _so_ thankful. If you have any concerns, talk with Dennis. He is very calm, reasonable and empathetic. He went above and beyond to help me out and I will not forget it. I want to let others know that they can find a trustworthy person in Palm Harbor. I would encourage anyone to make the extra drive to Palm Harbor over Wesley Chapel. More

Bad service!!! We have taken our two Minis to this dealership for service many times. We are always given a huge long list of additional things that need to be fixe We have taken our two Minis to this dealership for service many times. We are always given a huge long list of additional things that need to be fixed. Things that have never been an issue until we take it in to them....draw your own conclusions. And it always takes much longer to fix than promised. They are also hard to get a hold of and don't return calls in a timely manner. I would not recommend this dealership for service. I don't feel like they have integrity and do not garner my trust that they are honest. More

Oil Change I would like to file a complaint about my service received on 11/11/2014. I took in my Mini Cooper R-52 for a standard oil change and free 27 point i I would like to file a complaint about my service received on 11/11/2014. I took in my Mini Cooper R-52 for a standard oil change and free 27 point inspection today. Before I even left the dealership after my oil change I checked the level on my dipstick to find it was at least a quarter of a inch over the max level. Upon my discovery I went back inside to ask Dennis Daley about it but he reassured me it was standard procedure followed by Ferman Mini of Tampa Bay because he claimed the engine ran so high that the level would drop within three weeks. I left the dealership and began to inquire more about Minis oil consumption with other Mini dealers nationwide and not one dealership stated I should ever exceed the max level on the dipstick. I also went over my manual to find it stated never to fill over the max line, not only did the manual say that but it was also stated right on the dipstick. I expect this service if I took my Mini to the local Wal-Mart or Jiffy Lube but I did not expect such poor service from the people who stand behind Mini. Not only was I provided poor service but I was lied to afterwards by Dennis Daley. Ferman Mini of Tampa Bay will be lucky if I ever bring my Mini Cooper back for a oil change. More

Zero problem solving skills. If you have a problem on a Saturday, sorry--you're out of luck. No communication between departments. Empty promises. Managers don't call back after repeated calls. All exc Saturday, sorry--you're out of luck. No communication between departments. Empty promises. Managers don't call back after repeated calls. All except one experience with this dealership (and I've had nearly 10) have been miserable. More

My wife purchased a mini cooper from Palm Harbor... As luck would have it I was driving her cooper to do some business at a local torro dealer near our home and the mini experience some problems... I had luck would have it I was driving her cooper to do some business at a local torro dealer near our home and the mini experience some problems... I had the worst experience of my lifetime at Wesley Chapel Mini-cooper in Wesley Chapel but drove on a spare tire to Palm Harbor the next day. I want to thank Matt Cerro, Motoring Advisor and all who helped us at Palm Harbor. Thank you, Richard McGinnis More

My wife and I have a 2006 MINI Convertible with less than 50,000 miles. Unfortunately Ferman MINI is the only dealership in Tampa Bay and the West Coast of Florida. Every time we take the car in for servic 50,000 miles. Unfortunately Ferman MINI is the only dealership in Tampa Bay and the West Coast of Florida. Every time we take the car in for service they give us a list of 3 or 4 other things that need to be fixed. Each "suggested" repair runs about $600 on average. We understand things happen, but they are clearly trying to scam us. We know because we went for an oil change and then back for a minor power window repair 3 weeks later. The suggested repairs they identified at the first visit are totally different from the ones they suggested at the second visit! Power steering pump suggested today: $750. If the power steering pump goes out in the next year, I'll come back on this site and retract my comments. If the power steering pump, suspension bushings and engine cooling fan are all wrong with this car at <50,000 miles, NO ONE SHOULD EVER BUY A MINI. I think the dealer is corrupt. More

My service issue was with lost connectivity to SIRIUS when SIRIUS (not MINI) changed their platform. Melvin was so accomodating and killed himself to rectify the situation. He ended up escalating to MINI when SIRIUS (not MINI) changed their platform. Melvin was so accomodating and killed himself to rectify the situation. He ended up escalating to MINI, SIRIUS and XM radio and made them teleconference together to attempt to correct the issue. To ensure I was not inconvenienced, he went out of his way to put me in a replacement MINI Sport (hmmmm is this a puppy dog loaner!! hee hee....I still love MY baby better though!) Melvin ended up replacing the entire radio. No cost to me for either the rental/loaner or all the hard work! BETTER than fabulous experience! I love my family!!! e More