Ferman MINI of Tampa Bay - Service Center

Matthew is amazing and so helpful. He and Paul always make sure that everything is perfect He and Paul always make sure that everything is perfect More

Courtney always has the correct information and communicates clearly. The techs explain the problems and remedies. Everyone listens then finds and repairs the problem. communicates clearly. The techs explain the problems and remedies. Everyone listens then finds and repairs the problem. More

Can't praise Courtney Devine enough for the outstanding service that she provides. She is very knowledgeable, friendly, follows-through as needed, always goes above and beyond, and truly gets to know each service that she provides. She is very knowledgeable, friendly, follows-through as needed, always goes above and beyond, and truly gets to know each customer. She is amazing on all levels! Please keep her happy...I wouldn't want to bring my car for service without her to handle everything. She is truly an asset to Ferman Mini. While she is my primary service person, I also want to give a shout-out to Matthew Devine. Both of them make a great team. Thank you, Courtney and Matt. More

Courtney really takes the time to ensure that my vehicle and my needs are well addressed. She goes above and beyond prove that my business is valued and that I am important. and my needs are well addressed. She goes above and beyond prove that my business is valued and that I am important. More

My visit was as all the other exceptional. Customer service was great and detail as to what was going on with my vehicle was clear Customer service was great and detail as to what was going on with my vehicle was clear More

Courtney was my service representative and she is wonderful! She did a great job explaining the services needed on my vehicle and helped me understand my options. wonderful! She did a great job explaining the services needed on my vehicle and helped me understand my options. More

Matthew was very attentive and answered all of my questions. Services was efficient and speedy. I was in and out in less than 2 hours. Highly recommend Ferman Mini of Tampa Bay, staff is professional questions. Services was efficient and speedy. I was in and out in less than 2 hours. Highly recommend Ferman Mini of Tampa Bay, staff is professional and friendly! More

I went in to this dealer because my cloth top on my 2014 has a worn spot that needs repair. The service manager told me they do not repair tops, have no one they can recommend, and suggested that the only has a worn spot that needs repair. The service manager told me they do not repair tops, have no one they can recommend, and suggested that the only thing they can do is replace the whole top for $5000. (The internet suggests a cost of about $3000 is the most one should pay for this.). I feel like the service department has no interest whatsoever in helping MINI owners preserve their convertibles. I was very disappointed. (The guy seemed a little hostile once he heard why I was at the dealership. Maybe it was just a display of guilt over the fact that he had nothing to offer. But it wasn't a pleasant experience.) More

Other than missing a wash and fluid top ups it was great. Very helpful service advisor. Very helpful service advisor. More

Courtney is fantastic! She always takes time to explain services, is prompt with responses, and friendly. She always takes time to explain services, is prompt with responses, and friendly. More