Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,125 Reviews of Ferman Ford - Service Center
Sort by
October 12, 2012
Went in with a problem with my 2010 Ford Fusion Throttle Body failing at highway sppeds. I believe that Ford Motor Company needs to get in front of this problem quickly before they have a total public rela Body failing at highway sppeds. I believe that Ford Motor Company needs to get in front of this problem quickly before they have a total public relations breakdown like Toyota had with their sudden acceleration (also the throttle body). Countryside Ford was very professional and helpful. They went to bat with Ford on my behalf and addressed the problem. I have purchased 2 cars from Countryside and currently take 4 autos there for service. My experience was very satisfying. The only thing better will be for Ford Motor Company to recall and replace these TB's very soon before someone is injured or killed. More
by Ford Friend10
Employees Worked With
Anthony Lackey
October 04, 2012
Had an appointment for 11 AM to have our 2010 F150 serviced...until we arrived and learned that our appointment had not been entered into the computer, so we did not, in fact, have an appointment for serviced...until we arrived and learned that our appointment had not been entered into the computer, so we did not, in fact, have an appointment for an oil change and to have the inside door handle replaced...oh, and by the way, the door handle we told you we had in stock, we don't actually have, but there are 72 in Lakeland. This was all blamed on someone named John, who conveniently no longer works there. This is not poor customer service, this is NO customer service. They did sneak us in before three other people to get the oil changed, so we got the oil changed, but the door handle is still not replaced, which means taking another trip...to another dealership!!! More
by SPYDERKYM
Employees Worked With
Don't remember
September 27, 2012
Anthony Lackey and Bobby Pressley once again took care of my service needs in a timely and professional manner. My F-350 runs great and I will always take it to Country Side Ford for service. Thank you Antho my service needs in a timely and professional manner. My F-350 runs great and I will always take it to Country Side Ford for service. Thank you Anthony and Bobby! More
by Tommy Campbell
Employees Worked With
Anthony Lackey, Bobby Pressley
September 26, 2012
Jeremy kept in communication the whole time that my car was in the service dept. He also arranged a rental car since the problem was a factory issue. was in the service dept. He also arranged a rental car since the problem was a factory issue. More
by suzanne.eukovich
Employees Worked With
Jeremy Bauer
September 01, 2012
I always appreciate the extra step your service managers take to make the customer happy by getting the work done. I have written positive letters over the years through all the ownership changes from Ken M take to make the customer happy by getting the work done. I have written positive letters over the years through all the ownership changes from Ken Marks Ford in downtown Clearwater to the present group at Countryside Ford. The customer service mission for the dealership has gone through many phases. The current mission approach is the best by far. I always recommend your dealership even to those sitting in your waiting room for the first time. A indication of your success is the fact that folks driving Chevy's and other makes of vehicle use your service department. More
by pat.parke.1
Employees Worked With
James Bradshaw, Lisa Hudspeth
August 07, 2012
I brought my vehicle in to have a rearview mirror installed as this was due to me when we bought our brand new vehicle 2.5 weeks ago. When the mirror was installed, I asked the service advisor what w installed as this was due to me when we bought our brand new vehicle 2.5 weeks ago. When the mirror was installed, I asked the service advisor what was done to my vehicle exactly. I asked if any panels or molding were taken off, he stated lets go ask the person that worked on your car. I asked him the same questions and he stated no maam no molding was taking off or panels (I was lied straight to my face as in fact the panel and molding was taken off, I have the greasy fingerprints to prove it) I recieved my vehicle back with grease all over the inside, finger prints on the headliner and all I got from the service advisor Ryan was we take pride in our work and we would like to earn your trust by coming back. They took my vehicle back not once, but 4 times to get it clean and still it isn't cleaned. I sent an email to the general manager GR Tarr the day it happened and to this date still haven't recieved a phone call back from him. Great customer service he has. I then recieved a call from a Mike Catman, service manager apoligizing. This service department doesn't care about the way they treat customer's vehicles. It seems like gets tougher and tougher to find people to take pride in their work. More
by dtrovato
Employees Worked With
Ricky and Ryan - Mazda Service Advisor
July 31, 2012
I take my Ford cars to Countryside Ford of Clearwater for service because I know that problem(s)I have will be fixed correctly and in a timely manner the first time. My car was also the subject of a recall service because I know that problem(s)I have will be fixed correctly and in a timely manner the first time. My car was also the subject of a recall and when the service representative talk to me about the parts required to fix my current problem, I was told that the parts required for the recall were in stock and this work could be performed along with the scheduled service. I lso apprecate the service safety inspections that have been performed on my cars in the past which notfy me of service work that should be performed to prevent future problems. More
by E_murphy
Employees Worked With
Anthony Lackey
July 26, 2012
Everything went well.Car was ready when promised.All concerns were addressed.Alittle expensive for wiper blades but welcome to 2012.Everything is too expensive. concerns were addressed.Alittle expensive for wiper blades but welcome to 2012.Everything is too expensive. More
by fsullivan2
Employees Worked With
Vicky Ruppert, Jeremy Bauer
July 23, 2012
When I arrived at the dealership Jeremy greated me in a very friendly way and took care of the paper work right away, no waiting. I thought that I would have to wait hours and hours for the service to be very friendly way and took care of the paper work right away, no waiting. I thought that I would have to wait hours and hours for the service to be done and was thinking of getting a taxi to take me home, however, Jeremy said that because it is so early he could get the job done within and hour or so. I was pleasantly surprised. I waited in the lounge and within the hour the service was done. I was extremely happy that it was done in that amount of time. Signed the paper work and was out of there nice and early. I would highly recommend this dealership, they sure know their business. More
by terrytink
Employees Worked With
Jeremy Bauer
July 19, 2012
I have been doing business at this dealership for over 15 years. I have seen a lot of changes but I continue to come back because of the service I receive from staff like Jeremy. Every time I or my family years. I have seen a lot of changes but I continue to come back because of the service I receive from staff like Jeremy. Every time I or my family call or come in, I know we will be treated with honesty & respect. Jeremy Bauer should be recognized for his courteous professionalism and plays a Big part in us being a repeat customer More
by jgibbud
Employees Worked With
Jeremy Bauer
