Ferman Ford - Service Center

JEREMY BAUER HAS BEEN TAKING CARE OF MY CAR & NEEDS FOR OVER 6 YEARS. HE IS ALWAYS HELPFUL AND VERY FRIENDLY. HE GOES BEYOND WHAT IS NEEDED. I ALWAYS FEEL THAT I WILL NOT BE TAKEN ADVANTAGE OF. JOE FOR OVER 6 YEARS. HE IS ALWAYS HELPFUL AND VERY FRIENDLY. HE GOES BEYOND WHAT IS NEEDED. I ALWAYS FEEL THAT I WILL NOT BE TAKEN ADVANTAGE OF. JOE IN FINANCE WAS VERY HELPFUL AND PRECISE. MADE ME FEEL AS THOUGH I GOT THE BEST DEAL ON MY EXTENDED WARRENTY. HE WAS NOT LISTED ABOVE SO I THINK HE IS A NEW EMPLOYEE. More

My repair was covered under my warranty and Chris was very helpful and friendly. He told me how long the repair would take after the part was ordered and received. He is a great asset to your company. very helpful and friendly. He told me how long the repair would take after the part was ordered and received. He is a great asset to your company. More

Service was good. Employees were friendly. However. Service was good. Employees were friendly. However. THE WAITING AREA WAS LOUSY. Coffee in a thermos. Minimal reading material and was very old. N Service was good. Employees were friendly. However. THE WAITING AREA WAS LOUSY. Coffee in a thermos. Minimal reading material and was very old. No rest rooms. Had to go into main sales building for rest room. More

Very friendly and extremely helpful. Fixed my car quickly without issue. Very reasonably priced as well. They had to test a few things to figure out what was wrong, but only charged me for the replacement of without issue. Very reasonably priced as well. They had to test a few things to figure out what was wrong, but only charged me for the replacement of the part that was needed replaced. More

I have to say that all of my experiences at Countryside Ford's service department have been wonderful. Jeremy is most accommodating, helpful and friendly. I won't go anywhere else! Joanne Hackett Ford's service department have been wonderful. Jeremy is most accommodating, helpful and friendly. I won't go anywhere else! Joanne Hackett More

I went in for service on my Linclon. I have worked with Jeremy several times and have had excellent service. I told Jeremy if I decided to purchase a new car I would consider Countryside. I purchased a new Jeremy several times and have had excellent service. I told Jeremy if I decided to purchase a new car I would consider Countryside. I purchased a new 2013 Edge today and had a very plesant experience. They made it very simple. More

I buy based on how I will be serviced. Every time I call Jeremy Bauer, he gets me in when I need to, takes great care of me and my car. I have bought 4 cars at this dealership and never had a bad experience Jeremy Bauer, he gets me in when I need to, takes great care of me and my car. I have bought 4 cars at this dealership and never had a bad experience. More

Got in on a Saturday, Oil Change & tire rotation, completed timely. no problems!!! The service advisor promissed he would have my car ready in about two hours & when i came to pick my car up it wa completed timely. no problems!!! The service advisor promissed he would have my car ready in about two hours & when i came to pick my car up it was ready. There were no extra charges or surprises. I will be back!!! I originally purchased my car at this dealership. I sold new & used cars when I much younger, and know how difficult the car business can be. I think these people do a great job. More

I had my '10 Mustang serviced on 10/26/12...made an appointment online but there was a glitch and the appointment did not show up on their computer. Jeremy was extremely helpful. Got me right in at t appointment online but there was a glitch and the appointment did not show up on their computer. Jeremy was extremely helpful. Got me right in at the 11 a.m. appointment time, even upgraded my $9.99 oil change! They checked my tires as well and I was on my way in an hour. Everyone was friendly and courteous and I would highly recommend this dealership in the future. Joanne Hackett More

I've usually get "okay" service from the mechanic, but this time it was excellent. I had a different tech who was personable, answered my questions, concerns without rushing. I did not have mechanic, but this time it was excellent. I had a different tech who was personable, answered my questions, concerns without rushing. I did not have an appointment, the Quick Service was swamped, but I did not have a long wait. I had a tire issue which was checked out fully, and had my tires rotated. I had questions regarding my service from weeks prior, and Mike rechecked, and then answered my questions from that time frame also. I do not like being rushed, and friends always recommend going elsewhere for service, as they feel they've been ripped off at dealership garages. When I find a good service garage I tell everyone, and I have sent some "naysayers" to Countryside Ford, who then have state they've had a good experience. Hopefully they will be the one dealership who continues to show integrity. More