Ferman Ford - Service Center

i went in to have my oil changed, but i was having a problem with the car so i went to the service department..the manager came out looked at the problem and fixed it himself.. he said it was an easy f problem with the car so i went to the service department..the manager came out looked at the problem and fixed it himself.. he said it was an easy fix..not under warranty....he showed me how to fix it if it happened again....he stopped everything he was doing and helped me at no charge.....the men at the fast lane were very polite and had my car done when promised..everyone is so nice there More

We were new to the area when our Focus had a hesitation issue, so we went to this Ford dealership. It was a horrible experience. They misdiagnosed the problem; wanting to do a week long $2500 valve job. Ev issue, so we went to this Ford dealership. It was a horrible experience. They misdiagnosed the problem; wanting to do a week long $2500 valve job. Even worse, their "diagnosis" left the car much much worse -- nearly impossible to start and barely running. We said no to the valve job and took it to a local mechanic who replace the coil, plugs, and plug wires; completely fixing the problem for under $500. The mechanic also discovered that Countryside had neglected to reinstall the timing belt cover; of course, they denied and manager would not return phone calls. Avoid this dealership. More

Chris Newton made my service experience flawless. He was friendly and more than willing to help when my car needed a wash. He addressed issues in a professional and timely manner and he is now also the only friendly and more than willing to help when my car needed a wash. He addressed issues in a professional and timely manner and he is now also the only reason why I will do business with Countryside Ford/Mazda for many years to come. More

My air conditioner on my 2012 Taurus started making noise. Bill in the service dept tried to tell me on the phone that something must have slipped down onto the air condition blower mower, but I could noise. Bill in the service dept tried to tell me on the phone that something must have slipped down onto the air condition blower mower, but I could find nothing. I stopped by the shop and he attempted to find the problem but conceded that it was the motor in the blower. I brought the car back the next day for service the following day. I was called around 11:30 the next morning to say it was done. Bill was a true professional in all sense of the word. Polite and engaging and took care of my vehicle as quickly as he could. I used your courtesy van to be transported home and then back to the dealership both days. To say the least, both men were very congenial and polite. Linda Thoma More

I took my MPV to fix a problem and got ripped off by these guys. Don't go to them unless you have money to burn. these guys. Don't go to them unless you have money to burn. More

My vehicle was serviced in excellent time and at a good price. I would recommend this dealership service to anyone and I will continue to use them. price. I would recommend this dealership service to anyone and I will continue to use them. More

We always use this dealership for servicing our cars even though we go past another Ford dealership to go to this one. They take care of our cars and we don't have to worry that something wasn't done correc though we go past another Ford dealership to go to this one. They take care of our cars and we don't have to worry that something wasn't done correctly. More

I feel the need to write about Service Manager, Jeremy Bauer. I have been bringing my vehicles to Jeremy for several years, and now my children do as well because Jeremy has always gone out of his way to Bauer. I have been bringing my vehicles to Jeremy for several years, and now my children do as well because Jeremy has always gone out of his way to make sure we are satisfied with the service provided. He is honest, and genuinly cares about his customers. I and my children will continue to bring our vehicles to Jeremy whenever needed - Christine Colardo More

My F150 Eco-boost had a issue while driving on Interstate 10 and lost power. I woiuld not have been as nervous if this would have happened to me at home. I was on my way from the Houston, TX area to Clearw 10 and lost power. I woiuld not have been as nervous if this would have happened to me at home. I was on my way from the Houston, TX area to Clearwater, Florida. The folks, from the service to the service technician at Countryside Ford, were absolutely great. They identified the problems and fixed my truck very quickly. They took care of me. I wish they were my Ford Dealer. More

Jeremy provided excellent service, was well organized and prepared for my visit. Everything was handled efficiently and very timely. Transport was available for customers needing rides to work or home. All s prepared for my visit. Everything was handled efficiently and very timely. Transport was available for customers needing rides to work or home. All staff seemed cheerful and willing to help meet customer needs. Thank you for a very pleasant visit. Rudy Michalek More