Ferman Ford - Service Center

Homebound waiting for parts I am homebound for 11 weeks waiting for a clutch for my 2012 Focus. My car has engine light on and red transmission warning light on at times.The dece I am homebound for 11 weeks waiting for a clutch for my 2012 Focus. My car has engine light on and red transmission warning light on at times.The deceleration, hesitation, slippage and the difficultly in going 40-45MPH. at times is unpleasant. I got the extended warranty so as to have peace of mind for 5 years. I do not have any peace of mind when other drivers are yelling and honking horns and passengers screaming" We are going to die!" I have changed doctor appointments to July and canceled social events. I bought a new car so I would have a fairly carefree stressfree time for 5 years.It is considered safe and O.K. to drive a vehicle in this condition for that long. I find this unacceptable. More

Absolute waste of time! I bought my brand new 2014 Mazda 3 had it for almost 2 years now, but every time I went there in the past 6 months i had issues with their customer se I bought my brand new 2014 Mazda 3 had it for almost 2 years now, but every time I went there in the past 6 months i had issues with their customer service, It's just a waste of time, I have a very busy schedule and I barley can get a day off, and every time I get a day off to get work done on the car it's just a HORRIBLE experience, but this last time on Feb, 5th 2016 I have had it with these guys, I waited there for 2 and half hours waiting for the service i requested to get done, I have this gentleman informing me no work will be done on the car today after all that long wait! and when I asked where is the customer service manager? I was informed he is at lunch!! This is just a part of how disrespectful it's! More

Prompt service ,fair prices The tech was friendly and resolved all my needs at a fair price. I had an oil change, my head lights adjusted and batteries replaced in three key fobs The tech was friendly and resolved all my needs at a fair price. I had an oil change, my head lights adjusted and batteries replaced in three key fobs. More

Wasted my Saturday without even a proper Apology Don't waste your time with this dealer, they don't care for your time at all. At first, they sounded professional at the phone, but after my experienc Don't waste your time with this dealer, they don't care for your time at all. At first, they sounded professional at the phone, but after my experience with service people, they really shouldn't be servicing Mazda' s as an on the side basis. Unfortunately Ford owns Mazda and they will let these Ford dealerships have a second dealership brand cars at the same dealer like the dealer i went to . I made an appointment a month ago to have a Safety Recall for the Driver Airbag after receiving a letter from Mazda and i was told that the Airbag will take a week to 10 day to arrive and it was OK because my appointment is a month away . The night before the appointment i received a call to confirm the appointment for the next day so anyone would think everything is OK and i will have this recall finally done. Well the next Morning i drive to the dealer which is about 30 minutes , then i pull to service drive and a service adviser asked me for the information, and when i told him i'm here for an airbag Recall ,he replied, "ARE YOU SURE THE AIRBAG IS HERE?" I said they called me last night to confirm the Appointment He said OK... just to make sure. Then they drove the car to the service department , and i waited at the customer lounge for about 45 minutes thinking they are doing the job. Then a different service adviser opens the lounge door with a frown face and ask for the owner of the RX8, and i reply "it's my car." He said "Oh, we have to order the Airbag for you to have the recall done on your car." I got very upset and replied, "Can i speak to your supervisor?" He said you can call (the name ..he said his name too fast that i don't even remember a letter from it) on Monday. I replied "no i will call Mazda Corp on Monday ." then he said "why I do have an ATTITUDE?" I said, "This is Poolsxxt monkey business" and i drove off. More

Customer service was a PLUS! I was very pleased with the service that was given to me. Ryan kept me apprised every step of the way and was right on with the solution! Thanks! I was very pleased with the service that was given to me. Ryan kept me apprised every step of the way and was right on with the solution! Thanks! More

Great experience! Service and communication was great. I will definitely recommend. Jeremy went out of his way to make sure car was done On time and work was completed Service and communication was great. I will definitely recommend. Jeremy went out of his way to make sure car was done On time and work was completed as expected. More

overall customer service is exemplary! throughout my sale ayesha was most pleasant, the wait to finalize was horrible i waited for the finance department at LEAST 2 hours. jeremy in service throughout my sale ayesha was most pleasant, the wait to finalize was horrible i waited for the finance department at LEAST 2 hours. jeremy in service was awesome as well, very professional, knowledgeable and corteous. the team is great. the interest rate negotiation, ehh could have been a little better. maybe next time. More

customer Jeremy has been my service advisor since I purchased my expedition. He has always taken care of all my concerns no matter how large or small. He has e Jeremy has been my service advisor since I purchased my expedition. He has always taken care of all my concerns no matter how large or small. He has earned my trust which is a great accomplishment in the car business! More

Quality Service At Countryside Ford/Madza I purchased my 2011 Ford Mustang Convertible from Countryside Ford and Madza. I have always been apprehensive when dealing with service related maint I purchased my 2011 Ford Mustang Convertible from Countryside Ford and Madza. I have always been apprehensive when dealing with service related maintenance/repairs at most repair shops. Jeremy Bauer changed all that for me. I have never met a service advisor who is not only knowledgeable, but honest! I ONLY take my car to Countryside Ford for this reason. Jeremy greets me by name, knows my vehicle, and is very courteous. And most of all, is very honest. He advising me ONLY what needs to be done and makes customer friendly recommendations on any service that may be needed. If service is not needed or can wait, he provides input based upon your vehicles needs, not the dealership. Jeremy has shown me that it is the customer that is important in every exchange. I honestly trust his judgement and opinion to the extent, whatever he recommends, I follow. I don't think twice. Countryside Ford is very lucky to have such an admirable service advisor such as Jeremy. Jeremy has assured that my vehicle will only be serviced and advised by Countryside Ford. Jeremy Bauer is #1 is service. Check him out. You will not be disappointed. Alfronza L Haynes More

service I called for an appointment and got in the next day. Was greeted warmly and got in right on time. Ryan was very helpful and explained exactly what t I called for an appointment and got in the next day. Was greeted warmly and got in right on time. Ryan was very helpful and explained exactly what to expect. Work performed was an oil change and transmission fluid change. Work was done well and the price was discounted 10%. A pleasant experience. More