Ferman Ford - Service Center

Timely service without an appointment I had a low pressure warning come on Sunday afternoon and filled the tires on my own. When it was on again Monday AM I knew I had a problem. Veron too I had a low pressure warning come on Sunday afternoon and filled the tires on my own. When it was on again Monday AM I knew I had a problem. Veron took me without an appointment ( I still can't plan tire punctures ) and I had my car back by noon. More

Service repair Good service department and nice service adviser. Nice courtesy shuttle service. The waiting area nice and clean also good complimentary coffee , soda Good service department and nice service adviser. Nice courtesy shuttle service. The waiting area nice and clean also good complimentary coffee , sodas and snacks...and nice and comfortable seat. More

Recall I brought my vehicle in for a recall replacement, and also asked to have it checked to see if it needed anything else. I was pleased that there were I brought my vehicle in for a recall replacement, and also asked to have it checked to see if it needed anything else. I was pleased that there were no other issues. And also that the dealership did not create some new thing to be done when there was nothing really needed at this time. This good service will certainly bring me back again. More

My service was outstanding . Mr Lewis Stump was outstanding The service was outstanding and The service manager Mr Stump kept me informed . When the service was finished he told me if I had any questions I cou The service was outstanding and The service manager Mr Stump kept me informed . When the service was finished he told me if I had any questions I could call any time. More

came in for latch recall, was done quickly and had oil chang I just gave it what I thought was the right answer for me. Takes me awhile to warm up to any kind of "Car Dealer" service center. I just gave it what I thought was the right answer for me. Takes me awhile to warm up to any kind of "Car Dealer" service center. More

Always professional and timely. Battery replacement and also determined need new tires. (About 50k miles) and oil change. - took the shuttle to mall while I had to get a few things Battery replacement and also determined need new tires. (About 50k miles) and oil change. - took the shuttle to mall while I had to get a few things for trip- Service advisor Jeff and shuttle driver Bryan so courteous and nice. Great place to purchase and service our 2014 Ford Expedition! More

One of my best dealership experiences I have had my 2015 Focus in for warranty work twice a couple of months apart and both times I was treated professionally, courteously and I felt like I have had my 2015 Focus in for warranty work twice a couple of months apart and both times I was treated professionally, courteously and I felt like they were really concerned about my repair.  Since they were warranty repairs I was given a loaner and I was kept informed of the progress of my repair.  Veron assisted me the first time and Dennis the second time.  Both gentlemen were very pleasant to work with.  Dennis in particular went out of his way to assist me and to make sure I was completely happy after the work was completed. It was a complicated repair but it was done very thoroughly. It took longer than expected due to waiting for parts but I had a 2017 Fusion as a loaner so I wasn't complaining.  I would recommend their repair shop to anyone.  I have not had experience with their sales dept., but I did chew the fat with Joe Rogers while waiting for my car and he was laid back and very nice.  I would recommend him to anyone in the market for a car. More

Couldn't ask for better service. Smooth checkin, Louis Stump was excellent, gave details, time and answered any questions I had no hassle experience and I appreciate it. Would defini Smooth checkin, Louis Stump was excellent, gave details, time and answered any questions I had no hassle experience and I appreciate it. Would definitely recommend. Thanx More

Fantastic Ferman Ford If you want a great deal, excellent service, then Ferman is your place. They treat you like family. The service department is top notch. My service ad If you want a great deal, excellent service, then Ferman is your place. They treat you like family. The service department is top notch. My service advisor, Louis Stump, will go above and beyond for you. I couldn't be happier with my Ford dealer. More

Service appointment Upon arriving early ,I was told my wait time would be about two hours due to the volume of people ahead of me. Service work was done and I was out of Upon arriving early ,I was told my wait time would be about two hours due to the volume of people ahead of me. Service work was done and I was out of there within an hour. Fantastic. Made my day. Always receive great service when I am there. More