Ferman Ford - Service Center

Caring and professional service Frank the person who checked me in was very nice as well as another male who arranged for a driver to take me to work when the shuttle driver was late Frank the person who checked me in was very nice as well as another male who arranged for a driver to take me to work when the shuttle driver was late. The young man who drive me was very nice and spoke highly of the dealership and on how they treated the staff. The shuttle driver who picked me up from work to take me back to the dealership was also very curteous More

Great Car Buying and Service Experience I had to bring my car in for service for a panel and a cargo mat. Dennis McBride and Cameron Rolon helped me quickly and were extremely courteous. I I had to bring my car in for service for a panel and a cargo mat. Dennis McBride and Cameron Rolon helped me quickly and were extremely courteous. I appreciate someone knowing the meaning of customer service. I bought my explorer a few weeks before from Ken Bruning and Dom and I have a excellent buying experience with them as well. No pressure, to the point and they had the car detailed and ready the next day. I will be back and recommend this dealership. I even found out a co-worker bought her car from here as well and had the same positive feedback I did. More

on time as promised ON TIME AS PROMISED CHECK IN EASY DID NOT TRY TO SELL ME ANYTHING I DID NOT NEED.FRIENDLY ATTENTIVE INFORMATIVE INFORMED ME OF A CECALL ON MY VEHICLE ON TIME AS PROMISED CHECK IN EASY DID NOT TRY TO SELL ME ANYTHING I DID NOT NEED.FRIENDLY ATTENTIVE INFORMATIVE INFORMED ME OF A CECALL ON MY VEHICLE AND OFFERED TO SET DATE TO FIX. More

Exceptionally Good My vehicle had a minor recall item. The appointment was easy to make, the drop off was efficient, transportation was provided within minutes, my vehic My vehicle had a minor recall item. The appointment was easy to make, the drop off was efficient, transportation was provided within minutes, my vehicle was repaired, washed and finished by that afternoon as promised. The entire staff was friendly, professional and knowledgeable. It was my first visit to this dealership and I look forward to the next visit in the future. My overall experience was exceptionally good! Thanks A Multitude! More

Exceptional service. My oily change was done on time and my writer kept in touch with me via text and phone calls and answered all of my questions. Cameron has wonderful c My oily change was done on time and my writer kept in touch with me via text and phone calls and answered all of my questions. Cameron has wonderful customer service skills. I would highly recommend your service center. More

Oil change and tire rotation This dealership is extremely nice and courteous, love the staffs attitude in helping their customers. They are always asking if you need anything whil This dealership is extremely nice and courteous, love the staffs attitude in helping their customers. They are always asking if you need anything while you wait. More

The best service on the planet. My visit was perfect. My car was finished in the said amount of time by my efficient service manager, Louis. He had my car washed as a special treat. My visit was perfect. My car was finished in the said amount of time by my efficient service manager, Louis. He had my car washed as a special treat. What a wonderful crew. More

Excellent service! Service was done quickly and with care. Would recommend this dealer for service to other Ford owners in the future. Thank you again! Service was done quickly and with care. Would recommend this dealer for service to other Ford owners in the future. Thank you again! More

a Pleasant Surprise I came in on an appointment for oil change etc and was in and out in less than 45 minutes and the service was completed before i finished my free coff I came in on an appointment for oil change etc and was in and out in less than 45 minutes and the service was completed before i finished my free coffee More

Great You should have new/old employees mirror Dennis McBride. He was very nice and has a great attitude. I would & will come back for service because of hi You should have new/old employees mirror Dennis McBride. He was very nice and has a great attitude. I would & will come back for service because of him. The time before when your service center was under construction I would have never gave another chance because it seemed there was a lot of bad attitudes that were given to the customers. I was told back then I could not just come in for an oil change I would have to make an appointment and they were booked for 2 months. Keep Dennis McBride on your team he is great!! More