Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,125 Reviews of Ferman Ford - Service Center
Sort by
May 18, 2017
Great performance by my team!! As usual I was very happy with this service event. I am only disappointed that this was my last coupon for service!! I will still continue to use fo As usual I was very happy with this service event. I am only disappointed that this was my last coupon for service!! I will still continue to use ford service for my automotive needs. More
by Mickey
Employees Worked With
Talon Craft
May 14, 2017
Oil change & tire rotation Jeff Vuncannon and the service crew provided great and friendly service. I would recommend this service department. Thank you for the prompt and exc Jeff Vuncannon and the service crew provided great and friendly service. I would recommend this service department. Thank you for the prompt and excellent service. More
by Robert
Employees Worked With
Jeff Vuncannon
May 09, 2017
Very polite Cameron was very polite and let me know the status of the car repair. Texted me when available and opened my door and made sure my car was ready. Cameron was very polite and let me know the status of the car repair. Texted me when available and opened my door and made sure my car was ready. More
by Lex09
Employees Worked With
Cameron
May 02, 2017
Fiesta clutch Jeff Vuncannon is very professional and courteous. I would highly recommend Jeff and your dealership. I had to have my clutch replaced on my 2013 Fi Jeff Vuncannon is very professional and courteous. I would highly recommend Jeff and your dealership. I had to have my clutch replaced on my 2013 Fiesta. Jeff was easy to communicate with and explained the repair process with me . He is a great asset to your dealership More
by lpadeni
Employees Worked With
Jeff Vuncannon
May 02, 2017
Fusion service Louis is always very professional and easy to work with. He is "my" service advisor each time I'm in there. He kept in contact by text, which I apprec Louis is always very professional and easy to work with. He is "my" service advisor each time I'm in there. He kept in contact by text, which I appreciated. More
by Klin8735
Employees Worked With
Louis Stump
April 30, 2017
Oil Change I brought my car I for a routine oil change. The staff were prompt and efficient, and pleasant. My car was ready before their estimated time, and tr I brought my car I for a routine oil change. The staff were prompt and efficient, and pleasant. My car was ready before their estimated time, and treated with the utmost care and respect. More
by tdubbs
Employees Worked With
Rolon, Cameron
April 27, 2017
very pleasent Jeff the service adviser was very helpful and pleasant. he handled the visit with respect and care. My truck was ready a day ahead of schedule. Jeff the service adviser was very helpful and pleasant. he handled the visit with respect and care. My truck was ready a day ahead of schedule. More
by Butcher53
Employees Worked With
Jeff V.
April 19, 2017
good job ! Service was quick and professional with a nice lounge to wait in . The lounge very good coffee available . They also had a soft drink machine . I w Service was quick and professional with a nice lounge to wait in . The lounge very good coffee available . They also had a soft drink machine . I would have trouble finding something wrong with my treatment . More
by Randall Stevenson
Employees Worked With
Cameron Rolon
April 17, 2017
great service Great service department. Fast, fixed all my recalls. Made suggestions for future service. Oil changes have been a very long 3 hour process so I would Great service department. Fast, fixed all my recalls. Made suggestions for future service. Oil changes have been a very long 3 hour process so I would not recommend that service. Everything else Ferman Ford is the place to go to protect your investment. More
by mary keller
Employees Worked With
Camaron
April 17, 2017
The Service department is useless I brought my Ford F-150 in to be diagnosed. It had a miss when it warmed up. $490 dollars later, they admitted they did not have the equipment to prop I brought my Ford F-150 in to be diagnosed. It had a miss when it warmed up. $490 dollars later, they admitted they did not have the equipment to properly diagnose my issue. They were shooting in the dark and just changing parts. I was seldom notified of the status of the truck. They kept it for 5 business days. My service associate and repair tech were worthless. Finally just paid the bill and took the truck. Still misses when warm, no change. Do not let these people touch your car. Complete incompetence. Go to Walker Ford?? More
by Robert
Employees Worked With
Frank
