Ferman Ford - Service Center

As pleasant and stress free as possible I had to take our car in without an appointment, because over the weekend a tire/wheel started making a thumping noise and we could not figure out wha I had to take our car in without an appointment, because over the weekend a tire/wheel started making a thumping noise and we could not figure out what it was. I worried that it was some serious wheel or drive issue. I brought it in early, hoping to get this taken care of, and Ferman did not let us down. Not only did Robert Guinn, Service Advisor, make the experience comfortable from the time I discussed the issue with him, he also reminded me that I needed a 15k service. It turned out we had construction debris stuck in our tire, and fortunately they were able to repair the tire with no additional issues. I had expected to do the 15k service next Spring anyway, so the added cost was not a complete surprise. In the end, the car is now running great, and I'd like to thank Robert and Ferman for making this experience as pleasant and stress free as possible. More

EXCELLENT SERVICE I GOT MY CAR BACK AHEAD OF SCHEDULE. YOU CAN'T GET BETTER THAN THAT. THIS ALLOWED ME TO GET ON WITH THE MANY OTHER THINGS I HAD TO GET DONE. I GOT MY CAR BACK AHEAD OF SCHEDULE. YOU CAN'T GET BETTER THAN THAT. THIS ALLOWED ME TO GET ON WITH THE MANY OTHER THINGS I HAD TO GET DONE. More

Excellent customer service for scheduled maintenance I received good service when telephoning the dealership to set an appointment for maintenance for my car. When I arrived at my service appointment, I I received good service when telephoning the dealership to set an appointment for maintenance for my car. When I arrived at my service appointment, I found Robert to be very helpful. The appointment was on-time and completed in a timely fashion. More

Great Robert was awsome The only thing that upset me was, I was told my vehicle needed rear brakes they were at 2.5% well I do my own brakes when I removed them the inner pad The only thing that upset me was, I was told my vehicle needed rear brakes they were at 2.5% well I do my own brakes when I removed them the inner pad was 60%The outer was 30 % I feel like they were hoping I would just say do it. glad I didn't More

Service Department is Great The Service Department Yellow Service team as usual was able to identify my car's multiple electrical problem(s), determine the root cause and resolv The Service Department Yellow Service team as usual was able to identify my car's multiple electrical problem(s), determine the root cause and resolve the problems. More

Great service! My car went in for a funny smell coming through the AC system. The problem was found and solved within 2 hours. Talon was friendly, helpful and took t My car went in for a funny smell coming through the AC system. The problem was found and solved within 2 hours. Talon was friendly, helpful and took the time to explain everything to me. More

Took care of my service in a friendly professional manner I was there for a 10,000 mile check up which they took care of, also i had a scratch and they buffed it out for me. All were very friendly and profess I was there for a 10,000 mile check up which they took care of, also i had a scratch and they buffed it out for me. All were very friendly and professional. More

Shorter wait than expected. Rating based entirely on Service Advisor. While I waited to be checked in Mr Guinn dealt with a customer whose wait/car needed option had been incorre Rating based entirely on Service Advisor. While I waited to be checked in Mr Guinn dealt with a customer whose wait/car needed option had been incorrectly recorded. Mr Guinn quickly arranged for a car and had that customer on his way. I was impressed by the speed Mr Guinn resolved the problem and how he did not try to "blame' someone else. He understood the issue and just fixed it. When my turn came he was nothing but polite , attentive and effective. Several Gold Stars to Mr Guinn. More

great , but could use some extras I had a good experience, but every dealership that I have ever gotten work done has given me a complimentary detail, I was disappointed that it wasn't I had a good experience, but every dealership that I have ever gotten work done has given me a complimentary detail, I was disappointed that it wasn't offered!! More

Service I drive many hard miles, always buy an f150, and trusting the service team is key. I have found that I can completely trust the Service Manager, Denni I drive many hard miles, always buy an f150, and trusting the service team is key. I have found that I can completely trust the Service Manager, Dennis McBride. He has made every experience its best, including when it meant trading in my old f150 due to motor issues, getting me with the right sales guy, and insuring my new truck was everything it should be. That precedent seems to have grown into his team. As a business sales professional I see a true brand offered to Ferman by your service team, and to be honest, that’s what I shop for in a new vechicle, service and being upfront with integrity. More