Ferman Ford - Service Center

Shorter wait than expected. Rating based entirely on Service Advisor. While I waited to be checked in Mr Guinn dealt with a customer whose wait/car needed option had been incorre Rating based entirely on Service Advisor. While I waited to be checked in Mr Guinn dealt with a customer whose wait/car needed option had been incorrectly recorded. Mr Guinn quickly arranged for a car and had that customer on his way. I was impressed by the speed Mr Guinn resolved the problem and how he did not try to "blame' someone else. He understood the issue and just fixed it. When my turn came he was nothing but polite , attentive and effective. Several Gold Stars to Mr Guinn. More

great , but could use some extras I had a good experience, but every dealership that I have ever gotten work done has given me a complimentary detail, I was disappointed that it wasn't I had a good experience, but every dealership that I have ever gotten work done has given me a complimentary detail, I was disappointed that it wasn't offered!! More

Service I drive many hard miles, always buy an f150, and trusting the service team is key. I have found that I can completely trust the Service Manager, Denni I drive many hard miles, always buy an f150, and trusting the service team is key. I have found that I can completely trust the Service Manager, Dennis McBride. He has made every experience its best, including when it meant trading in my old f150 due to motor issues, getting me with the right sales guy, and insuring my new truck was everything it should be. That precedent seems to have grown into his team. As a business sales professional I see a true brand offered to Ferman by your service team, and to be honest, that’s what I shop for in a new vechicle, service and being upfront with integrity. More

recall and warranty repairs my experience with ferman ford was wonderful. I came in 10-12-17 and met with Cameron rolon who was very nice and listened as we addressed our problem my experience with ferman ford was wonderful. I came in 10-12-17 and met with Cameron rolon who was very nice and listened as we addressed our problem with the car we took the car out of town 2 weeks ago and the car downshiftedwhile driving the next morning my fiancé went to back up the car check engine light came on and briefly did not want to go in reverse.we did some checking and realized there was a problem in the transmission control module.we took the car in 10-12-17 ,Cameron said there was a problem with the door latches and all4 doors would be taken apart and repaired if necessary.cameron called at 5:30 Wednesday toay all doors were done and a new tanmission module and my cay would be ready bv 12:30 Thursday it was ready by 10:45 Thursday with a free car wash.very good courteous staff and a great experience thanks to Cameron and everyone at ferman for a great job the best part of was whole experience was that all work was under warranty or recall. More

road debris damage repair We had a underbody panel knocked off by road debris on the highway. We headed to Ferman Mazda service with the panel and without an appointment. The We had a underbody panel knocked off by road debris on the highway. We headed to Ferman Mazda service with the panel and without an appointment. The service people quickly started to reattach the panel and also provide additional fasteners that were lost/damaged. We were quickly on our way and completely satisfied. The service reps and mechanic were very professional, helpful, and friendly. Our experience was top-notch. Well done! A cut above! More

The Works oil change. Came in without a appointment and was fit into their schedule. Great Job and had the air filter changed too Will return for injection cleaning. Came in without a appointment and was fit into their schedule. Great Job and had the air filter changed too Will return for injection cleaning. More

Service Great job - quick turn around! Friendly! Had to reschedule twice due to the hurricane and the fit me in for my oil change. Liked the coffe and snacks Great job - quick turn around! Friendly! Had to reschedule twice due to the hurricane and the fit me in for my oil change. Liked the coffe and snacks! More

Great I needed to have my oil changed and tires rotated. I also had the detail the outside of my Edge. I was very satisfied with the service dept. it’s impo I needed to have my oil changed and tires rotated. I also had the detail the outside of my Edge. I was very satisfied with the service dept. it’s important to me to have a good service,dept to work with. More

Staff efficiency When it appeared as if my car wouldn't be ready in the window of time I had been promised, staff worked to get things done and to allow me to pick up When it appeared as if my car wouldn't be ready in the window of time I had been promised, staff worked to get things done and to allow me to pick up my car on a Thursday at 5 so I could get to work on Friday. They did not have to accommodate me, but they did their best to get the job completed. And I got to work on Friday. More

Easy and hassle free Great job by the entire crew at Ferman. Clear expectations, communication and pricing were delivered throughout the process. I did not purchase my v Great job by the entire crew at Ferman. Clear expectations, communication and pricing were delivered throughout the process. I did not purchase my vehicle from Ferman but I will put them at the top of my list when we are in the market More