Ferman Ford - Service Center

Professional, "Customer First" Service! We are pleased to travel 45 Minutes to both purchase and have our vehicle serviced by a Dealership with Integrity and a focus on Efficient and Quality We are pleased to travel 45 Minutes to both purchase and have our vehicle serviced by a Dealership with Integrity and a focus on Efficient and Quality Customer Service. Our Service Rep, Jeff Vuncannon, is great to work with, and we look forward to a long-term service relationship with Jeff and Ferman Ford Countryside. WE LOVE OUR SECOND FORD ESCAPE...we enjoyed our first Escape for 12 Great Years! More

WOW! Sometimes all it takes is a postcard.... I've lived in FL now for 2.5 years and have been taking my Ford Escape to another dealer further away. I've had a recall on my car since Nov last yea I've lived in FL now for 2.5 years and have been taking my Ford Escape to another dealer further away. I've had a recall on my car since Nov last year and never took care of it. Shame on me!! (Or was it really a shame I never took care of it sooner...... ) I received a postcard in the mail from Ferman Ford Mazda reminding me that I had a recall that needed to be taken care of. Well, the Escape was in need of an oil change anyway, so why not give this place a try. I made my appointment online which was easy peasy. (you can even make appointments online for a Saturday!!) I was able to select the service(s) I wanted done and was even able to enter in the recall info. easy peasy! Knowing that this might take awhile, I opted for the shuttle service. WOW! So glad this dealer had that service available. I was able to drop my car off with an AMAZING service rep and had a courteous shuttle driver. Of course, I will mention that the customer lounge was nice! Beverages (Free), snacks (also free I believe), free WiFi, comfy chairs to name a few of the things I noticed.. The service rep I was assigned, was Talon Craft. Not only was Talon patient with me, but he also answered all my questions. I never felt rushed or silly for asking questions. Before I even left the dealer, I received a text message from Talon letting me know that I could text him at any time to find out the status of my car. I wasn't even in the shuttle yet! WOW! Later that day, when my car was ready, I gave Corey a call and he was at my house in a jiffy to pick me up to bring me back to Ferman Ford Mazda! Talon had "paperwork" that was prepared specifically for me! So nice to receive an Automobile Status Report which had my multi-point inspection form, recommendations for additional service needed (air filter), repair estimate for the recommendations (air filter), detailed invoice and a copy of my owner advantage rewards statement!) WOW!! Customer Service at Ferman Ford Mazda was top notch! THANK YOU Talon & Corey and the rest of the team I engaged with! WOW! I look forward to being a customer of theirs for life! And to think, all they did was send me a post card with a recall reminder! WOW!! (The dealer I've been going to for 2.5 years, never even mentioned the recall or ever sent me a recall reminder post card!) More

Service at Ferman Ford My daughter went in for oil change. She was treated with courtesy and even gave her a shuttle ride to shopping mall while work was done. My daughter went in for oil change. She was treated with courtesy and even gave her a shuttle ride to shopping mall while work was done. More

Excellent, got my truck in and out for the oil change. came in for an oil change, was told of a couple of things I might need to have done in the future. It was very helpful. came in for an oil change, was told of a couple of things I might need to have done in the future. It was very helpful. More

Excellent Customer Service Dept. was friendly and polite. assisting in my vehicle needs. provided information what may be needed to replace parts for my Ford F1 Customer Service Dept. was friendly and polite. assisting in my vehicle needs. provided information what may be needed to replace parts for my Ford F150. Service Agent Cameron Rolon show a good attitude and concern in my vehicle need. More

Pleasant service experience Brought my Escape in for "The Works" oil change and tire rotation. Staff was attentive and wait area was comfortable. Service advisor William Pannie Brought my Escape in for "The Works" oil change and tire rotation. Staff was attentive and wait area was comfortable. Service advisor William Pannier was great to work with. I'll be back. More

Great experience Arrived early, vehicle went in on time and was completed earlier than anticipated. Service adviser was very attentive and carefully went over my list Arrived early, vehicle went in on time and was completed earlier than anticipated. Service adviser was very attentive and carefully went over my list of required services. Superb service. More

Recall repairs Very eager to help. Customer forward thinking. Accommodating to my schedule and had my vehicle ready when promised. My service coordinator was extr Very eager to help. Customer forward thinking. Accommodating to my schedule and had my vehicle ready when promised. My service coordinator was extremely friendly and courteous. More

Great service and done well in a short time. Jeff was very professional. Service wait was short. Waiting room was clean and tidy. The cost of the oil change was competitive with other dealers. Jeff was very professional. Service wait was short. Waiting room was clean and tidy. The cost of the oil change was competitive with other dealers. More

Always going above and beyond Once again , Jeff V and Heidi have worked tirelessly to address every question I had, while also communicating time lines to me. Their willingness to Once again , Jeff V and Heidi have worked tirelessly to address every question I had, while also communicating time lines to me. Their willingness to help me, illustrates how approachable the Ferman Ford Team can be...a trait I have yet to find elsewhere in the industry. More