Ferman Ford - Service Center

Excellent and Quick Service I had both oil change and a customer appreciation check-up on my 2013 Explorer. It was estimated to take about 3 hours and the shuttle took me to the I had both oil change and a customer appreciation check-up on my 2013 Explorer. It was estimated to take about 3 hours and the shuttle took me to the Mall for a small shopping spree. One hour later my vehicle was ready! I finished my shopping and had lunch before calling the shuttle to pick me up...and drove home happy, much earlier than I thought I would. More

Oil change Fast friendly service. I would recommend this dealership. Work was done fast and professional. My appointment was at 8 am no waiting. Service was done Fast friendly service. I would recommend this dealership. Work was done fast and professional. My appointment was at 8 am no waiting. Service was done within the hour. More

Good experience! My service adviser Cameron was very nice and assisted me with a concern I had with the exterior of my vehicle. I appreciated his time and help. Dawn R My service adviser Cameron was very nice and assisted me with a concern I had with the exterior of my vehicle. I appreciated his time and help. Dawn R. More

Easy in and out. I was in and out in a good amount of time. Scheduling was easily done online, and the available times were easy to work with. I was in and out in a good amount of time. Scheduling was easily done online, and the available times were easy to work with. More

it was awesome............ I only waited an hour and everyone was very efficient. I was also glad that I wasn't pressured into having additional work done or anything done that I only waited an hour and everyone was very efficient. I was also glad that I wasn't pressured into having additional work done or anything done that didn't need to be done. They also fixed the recall that I wasn't even expecting. Great job guys!!!! More

Vehicle service is good I came in for vehicle service on a leased Ford Flex. The service went well. While I was waiting I went to the sales department to give Ferman the oppo I came in for vehicle service on a leased Ford Flex. The service went well. While I was waiting I went to the sales department to give Ferman the opportunity to trade my lease on a new lease. I have an offer through a competing Ford dealer. I wanted to give Ferman an opportunity to match the competitors deal since Ferman beat the same competitor for the vehicle I am currently driving. The salesman took all my info and had the car appraised. He said he would be calling me the next day after they found the car with the options I desired. I never received a call. This is no big deal, like I said, I have a deal at another dealer. Just thought that someone would like to know that business was lost to Ferman. No hard feelings. More

Service Experience I am pleased with the service team's work and am confident in the work being performed on my truck. I have worked with Cameron in the past and he gets I am pleased with the service team's work and am confident in the work being performed on my truck. I have worked with Cameron in the past and he gets me in and out as fast as possible. He is very courteous and does his job well. More

Car service Demetrios truly brings service after the sale. He goes above and beyond with his customers and it shows. We recommend him to everyone we know! Ferm Demetrios truly brings service after the sale. He goes above and beyond with his customers and it shows. We recommend him to everyone we know! Ferman Ford is lucky to have him as a rep. Talon was an outstanding service rep as well. He went above and beyond as well and made out car look like we just bought it! Five stars for both of these guys! More

GREAT! Jeff called and explained that the parts weren't coming in till Monday. I explained that my husband was in assisted living and I had to see him. He m Jeff called and explained that the parts weren't coming in till Monday. I explained that my husband was in assisted living and I had to see him. He made a called someone and before I knew it he had a car and said no charge. Now that's Great service More

45,000 miles maintenance originally oil & filter Service advisor suggested of getting the 45,000 miles maintenance instead of just filter & oil change & roration of tires. Was done in a reasonable ti Service advisor suggested of getting the 45,000 miles maintenance instead of just filter & oil change & roration of tires. Was done in a reasonable time & courteous staff. More