Ferman Ford - Service Center

Very relaxed The lounge area is very realaxing. The appointment time was right on. I was greeted when I got there and escorted to my car when it was done. Thanks f The lounge area is very realaxing. The appointment time was right on. I was greeted when I got there and escorted to my car when it was done. Thanks for the service. Joe More

Detail vehicle Jeff is great to work with. He followed up with me and made sure my vehicle was ready when it was supposed to be. He is always polite and courteous. Jeff is great to work with. He followed up with me and made sure my vehicle was ready when it was supposed to be. He is always polite and courteous. More

Great Service Best in class service with great communication and courtesy. Waiting area was loaded with snacks, and beverages. I like how you have the ability to t Best in class service with great communication and courtesy. Waiting area was loaded with snacks, and beverages. I like how you have the ability to text back and forth with staff and get updates. More

William made my stressful situation exceptional! I am a community manager by occupation so the purpose of my job is to deal directly with customers and their experiences. Though I rarely write review I am a community manager by occupation so the purpose of my job is to deal directly with customers and their experiences. Though I rarely write reviews on my end, I wanted to address the wonderful experience I had with William. He made an extremely inconvenient situation very smooth and surprisingly convenient regarding the circumstances. He was kind, engaging, and took the time to make sure I understood everything without giving me the the typical routine response. He is a great asset to Ford. He even stayed after closing on a Friday to wait for me as I ran late as well. Wonderful man. Thanks so much! More

Very good. Service was good. Sign in took a bit of time as Talon wasn’t there upon my arrival so I was referred to another service person. I had to ask about pro Service was good. Sign in took a bit of time as Talon wasn’t there upon my arrival so I was referred to another service person. I had to ask about progress of service after an hour had passed rather than being kept informed of status. More

Great service Team got me in quickly without an appointment and handled my issue quickly and professionally. Thanks guys for the great service and quality of your w Team got me in quickly without an appointment and handled my issue quickly and professionally. Thanks guys for the great service and quality of your work. More

Best Service Advisors I know I'm in good hands with Talon or Cameron as my Service Advisors. They have both made bad situations much easier to get through. I know I'm in good hands with Talon or Cameron as my Service Advisors. They have both made bad situations much easier to get through. More

Annual going North check-up I trust that Ferman Ford and Cameron Rolon are giving me good advice to have a trouble free safe trip back north in the spring. They are on time and I trust that Ferman Ford and Cameron Rolon are giving me good advice to have a trouble free safe trip back north in the spring. They are on time and the service is quick. I wait in the lounge and get back on the road with a minimum of delay. I feel good about the experience. More

Demetrios did an excellent job finding my needs & putting me in the perfect vehicle. I also appreciated the time spent by Bob on the Mazda side for the stereo & features demonstration. But it all s & putting me in the perfect vehicle. I also appreciated the time spent by Bob on the Mazda side for the stereo & features demonstration. But it all started with the guy in the service dept. I don't know his name, but I told him about my situation & he steared me in the right direction. Great job by all involved. I'm very happy & can't wait to wake up to my new car tomorrow. Thanks guys! More

Got a great deal We bought our vehicle three weeks ago and the engine light came on. I called & we got in right away. Will was wonderful. The only surprise was that t We bought our vehicle three weeks ago and the engine light came on. I called & we got in right away. Will was wonderful. The only surprise was that there was a $100.00 deductible (we do not recall being told this when we purchased the vehicle. More