Ferman Ford - Service Center

Very pleased with the service and friendliness of everyone. First time here and very pleased with the service of the employees and Cameron’s helpfulness. Will be using ferman for my car. Thank you. First time here and very pleased with the service of the employees and Cameron’s helpfulness. Will be using ferman for my car. Thank you. More

Excellent customer service! I was able to get the job done quick and efficient,. The srvice price was fair. I will come back. Appointments are convenient and efficient. I was able to get the job done quick and efficient,. The srvice price was fair. I will come back. Appointments are convenient and efficient. More

Excellent, friendly customer service I brought my Fusion in for a recall that was estimated to take approximately 1.5 hours. Jeff made sure to send me a courtesy text message while we ex I brought my Fusion in for a recall that was estimated to take approximately 1.5 hours. Jeff made sure to send me a courtesy text message while we explored the sales lot letting me know how to get in touch with him if I had any questions. The entire process did not take the required time estimated and I was able to get back into my vehicle quickly. Jeff was very polite and personable and explained exactly what they would be doing. The valet service was a plus. Thank you Jeff for taking care of us. More

great! ferman ford service has treated me great. warranty work, oil change, recall replacements, body work and paint all done spot-on. the shuttle is greatt ferman ford service has treated me great. warranty work, oil change, recall replacements, body work and paint all done spot-on. the shuttle is greatt for the longer jobs. they got my fusion in immediately, without notice, for a defective battery. they got it in for insurance body work the same day i took it for an estimate! probably the best dealership i have ever dealt with, and i didn't even purchase my mustang or my fusion there. More

Good but pricey Performed work in Timely fashion.. But had to return because first pair of wipers were horrible. And the costs for the service are just too pricey IMO Performed work in Timely fashion.. But had to return because first pair of wipers were horrible. And the costs for the service are just too pricey IMO Cameron is friendly and professional. Valet guys are ok More

Great Team Service Very friendly and accommodating. From the Service greeter to the Service Coordinator Everyone was friendly and efficient. Excellent Loyalty Program.. Very friendly and accommodating. From the Service greeter to the Service Coordinator Everyone was friendly and efficient. Excellent Loyalty Program...my oil change was free! More

Amazing customer service Very thankful for your service department, especially Jeff Vuncannon who worked with me to ensure the needs of my vehicle were met. Jeff always goes a Very thankful for your service department, especially Jeff Vuncannon who worked with me to ensure the needs of my vehicle were met. Jeff always goes above and beyond! More

Very professional service Cameron and Dino both are top-notch guys Ford's lucky to have them both. There's never a time when I bring my truck to Ferman Ford they don't get fant Cameron and Dino both are top-notch guys Ford's lucky to have them both. There's never a time when I bring my truck to Ferman Ford they don't get fantastic service from both of these guys More

Service Center Very Busy Good service experience with service personnel although the wait times can be annoying. Not sure if that’s a staffing issue or volume backup from sche Good service experience with service personnel although the wait times can be annoying. Not sure if that’s a staffing issue or volume backup from scheduling More