Ferman Ford - Service Center

Great Service William Pannier Service Adviser was Great and very informative and all issues were Taken care of.Would recommend. to anyone needing there car serviced William Pannier Service Adviser was Great and very informative and all issues were Taken care of.Would recommend. to anyone needing there car serviced here. More

William was great William, my service advisor was professional, courteous, honest, and reasonable. I would definitely recommend anyone utilizing this dealership to ask William, my service advisor was professional, courteous, honest, and reasonable. I would definitely recommend anyone utilizing this dealership to ask for him to be your advisor. On the other hand, I would not recommend anyone else here. I left messages for management and never heard back. I had the same problem reoccur numerous times and the last time William made sure it was fixed properly. Unfortunately by this time my warranty was up and I had to pay full price for repair even though I had the car in for the same exact symptoms when it was still under warranty. In the end they claimed it was a different problem however, due to the ineptness of the previous service advisor I believe they simply did not fix the problem correctly the first 2 times. I’ve given a great rating strictly for William. Otherwise, I would avoid this repair shop at all costs. More

Timely One of our company vans was out of service. The repair was difficult, removing part of the ac system, and dash to repair. They handled it within the t One of our company vans was out of service. The repair was difficult, removing part of the ac system, and dash to repair. They handled it within the time they said limiting our down time in the vehicle. Cameron is our service writer. Always does us right! My only gripe is a $1000.00 labor charge for an $82.00 part. This is a reflection of the manufacturer due to a vacuum canister placed in a bad place. These canisters are a malfunctioning problem with all of the Econoline vans. We've had to replace 2 of these, and we have 3 more Econoline vehicles Our fleet are 2014's with an average of 50K miles. The manufacturer should give this some refund consideration. BAD DESIGN! More

Great service Ferman Ford service took great care of my mustang and all the repairs, Jeff kept me posted throughout the time my car was at Ferman. I would definitel Ferman Ford service took great care of my mustang and all the repairs, Jeff kept me posted throughout the time my car was at Ferman. I would definitely bring my car to Ferman again! More

Quick and easy Jeff was very helpful in letting me know what they would be doing and how long it would take. Service was faster than I expected it to be! Jeff was very helpful in letting me know what they would be doing and how long it would take. Service was faster than I expected it to be! More

Customer service Always outstanding customer service support and a very user friendly atmosphere. I will continue to have all my Ford's serviced at Ferman Ford in Clea Always outstanding customer service support and a very user friendly atmosphere. I will continue to have all my Ford's serviced at Ferman Ford in Clearwater. More

Attention to Detail The Service Dept. People, Very Friendly, Customer Service Very Good, My Service Advisor seems frustrated, My Car, in shop for two weeks, kicked back a The Service Dept. People, Very Friendly, Customer Service Very Good, My Service Advisor seems frustrated, My Car, in shop for two weeks, kicked back at the end of week 1 because the work was incomplete. Obvious hail storm Dents still in the rear fender, paint chips in the front completely ignored, Exhaust system installed, final Aesthetic adjustments not done which made the install look very amateurish. Oversight/Quality Control ?? was completely absent, any supervisor reviewing the work done to it would not have released the car to the customer in that condition. 5-24-2018 More

Ford Fusion recall service Brought my Ford Fusion for recall work & oil change. Service is always prompt & Jeff is courteous, professional & very nice to deal with. I would al Brought my Ford Fusion for recall work & oil change. Service is always prompt & Jeff is courteous, professional & very nice to deal with. I would also like to compliment something else I witnessed while waiting for my ride. A Flag & Banner company was on site replacing all of the American flags with fresh ones. At a time when our flag is disrespected this made an impression on me. Many businesses display flags in disrepair. Thank you to Ferman Ford for showing our flag the respect it deserves. More

All are always friendly Everyone you come into connect with at this dealership are friendly and efficient, from the porter to the loaner car lady and everyone in between. I d Everyone you come into connect with at this dealership are friendly and efficient, from the porter to the loaner car lady and everyone in between. I drive from St. Petersburg to have my truck serviced here. More

Professional, knowledgeable, polite. I have moved my Ford service to Ferman because of the professional, Knowledgable and polite sevice. We also have purchased several vehicles from this I have moved my Ford service to Ferman because of the professional, Knowledgable and polite sevice. We also have purchased several vehicles from this dealership, and will probably make our next purchase at the same location. More