Ferman Ford - Service Center

Service to buying a Fusion Went out of their way to make my purchase happen . Came for service; wound up trading for a new used car. Greatest service recomend to all Went out of their way to make my purchase happen . Came for service; wound up trading for a new used car. Greatest service recomend to all More

Good Service Dealership diagnosed "check engine" light on dashboard quickly and was able to remedy problem. Excellent waiting area and customer service seemed to Dealership diagnosed "check engine" light on dashboard quickly and was able to remedy problem. Excellent waiting area and customer service seemed to pass the time. More

Oil change Courteous and sensitive to my needs and wrk completed in a timely manner. Promptly notified of all work done. Will service vehicles here again soon Courteous and sensitive to my needs and wrk completed in a timely manner. Promptly notified of all work done. Will service vehicles here again soon More

True Customer Service Demetrios and Cameron worked together to identify a problem and fix my car. They both were extremely professional, courteous and knowledgeable, making Demetrios and Cameron worked together to identify a problem and fix my car. They both were extremely professional, courteous and knowledgeable, making for a great experience. My car runs perfect and smooth, issue no longer exists. My car was ready on time, the quote I received was very fair and accurate, and as a woman, honesty and trust is very important to me. I'm so grateful for the true customer service I received from Demetrios and Cameron. More

Service Everyone was very accommodating and professional and knowledge. Estimated time was perfect. I have never has any problems at this location. I would o Everyone was very accommodating and professional and knowledge. Estimated time was perfect. I have never has any problems at this location. I would of bought my truck at this location but they could not give me a deal. More

Ferman accommodates customers Ferman Ford strives to make the customers comfortable and knowledgeable about the service items needed for their vehicle. Customers are greeted ple Ferman Ford strives to make the customers comfortable and knowledgeable about the service items needed for their vehicle. Customers are greeted pleasantly and ushered to their service advisor, who explains the maintenance cl early. A new waiting area provides comfortable seating in a pleasing atmosphere. More

OIL CHANGE HAD OIL AND FILTER CHANGED ALONG WITH TIRE ROTATION. SERVICE TOOK LONGER THAN EXPECTED ALTHOUGH WE WERE EARLY FOR OUR APPOINTMENT. NORMALLY THIS TYP HAD OIL AND FILTER CHANGED ALONG WITH TIRE ROTATION. SERVICE TOOK LONGER THAN EXPECTED ALTHOUGH WE WERE EARLY FOR OUR APPOINTMENT. NORMALLY THIS TYPE OF SERVICE ONLY TAKES ONE HOUR IN THIS CASE IT TOOK 1 3/4 HOURS.. More

1st timer Ist visit of this dealership. Very professional and courteous staff. William Pannier is my adviser and was a very good representative of the dealers Ist visit of this dealership. Very professional and courteous staff. William Pannier is my adviser and was a very good representative of the dealership. I was very impressed and satisified with how I was treated and how our discussions went. Glad I switched to this location. Later I worked with Cameron who was also very professional and helpful. More

First and Last Visit Bought my 2016 Fusion Hybrid at AutoNation Ford in Sanford and recently moved to Palm Harbor. This was the 1st time I needed work done on my car and I Bought my 2016 Fusion Hybrid at AutoNation Ford in Sanford and recently moved to Palm Harbor. This was the 1st time I needed work done on my car and I scheduled it thru Lisa who was great!! Once I arrived for my appointment and met Jeff in service it went down hill from there. His rudeness was unbelievable! Gave me crap because I was 20 minutes early for my appointment. It was 90+ degrees out and my air was out and I had questions about what was going to be done and he didn't have time to answer. Had no idea when they'd get a chance to work on it or when it be done. Lisa didn't work there and had no idea what she was doing and a shuttle would take me home. I was later notified there was other work need done at my expense but I couldn't get a price on how much it was to fix it. After hours of unanswered texts I get an $212 estimate and the car should be done hopefully the next day. Waiting on parts to come in from Lakeland. I'm a liver patient and my husband is on dialysis and I can't go 2 days without a car. Nothing he can do so I get my car the next day and the work I approved to do wasn't done because they didn't have time!!! But be dammed sure he went out of his way to drill me about this survey!!!! xxxx No I don't recommend Him!! A special thank you to the shuttle driver!!! He made my worst experience ever a little bit better!!! More

well done would come again service agent was kind, polite, knowledgeable and respectful. quick turnaround time, job done right first time. i think i worked with William, b service agent was kind, polite, knowledgeable and respectful. quick turnaround time, job done right first time. i think i worked with William, but you need to fact check that. I'm bad with names. More