Ferman Ford - Service Center

OIL CHANGE HAD OIL AND FILTER CHANGED ALONG WITH TIRE ROTATION. SERVICE TOOK LONGER THAN EXPECTED ALTHOUGH WE WERE EARLY FOR OUR APPOINTMENT. NORMALLY THIS TYP HAD OIL AND FILTER CHANGED ALONG WITH TIRE ROTATION. SERVICE TOOK LONGER THAN EXPECTED ALTHOUGH WE WERE EARLY FOR OUR APPOINTMENT. NORMALLY THIS TYPE OF SERVICE ONLY TAKES ONE HOUR IN THIS CASE IT TOOK 1 3/4 HOURS.. More

1st timer Ist visit of this dealership. Very professional and courteous staff. William Pannier is my adviser and was a very good representative of the dealers Ist visit of this dealership. Very professional and courteous staff. William Pannier is my adviser and was a very good representative of the dealership. I was very impressed and satisified with how I was treated and how our discussions went. Glad I switched to this location. Later I worked with Cameron who was also very professional and helpful. More

First and Last Visit Bought my 2016 Fusion Hybrid at AutoNation Ford in Sanford and recently moved to Palm Harbor. This was the 1st time I needed work done on my car and I Bought my 2016 Fusion Hybrid at AutoNation Ford in Sanford and recently moved to Palm Harbor. This was the 1st time I needed work done on my car and I scheduled it thru Lisa who was great!! Once I arrived for my appointment and met Jeff in service it went down hill from there. His rudeness was unbelievable! Gave me crap because I was 20 minutes early for my appointment. It was 90+ degrees out and my air was out and I had questions about what was going to be done and he didn't have time to answer. Had no idea when they'd get a chance to work on it or when it be done. Lisa didn't work there and had no idea what she was doing and a shuttle would take me home. I was later notified there was other work need done at my expense but I couldn't get a price on how much it was to fix it. After hours of unanswered texts I get an $212 estimate and the car should be done hopefully the next day. Waiting on parts to come in from Lakeland. I'm a liver patient and my husband is on dialysis and I can't go 2 days without a car. Nothing he can do so I get my car the next day and the work I approved to do wasn't done because they didn't have time!!! But be dammed sure he went out of his way to drill me about this survey!!!! xxxx No I don't recommend Him!! A special thank you to the shuttle driver!!! He made my worst experience ever a little bit better!!! More

well done would come again service agent was kind, polite, knowledgeable and respectful. quick turnaround time, job done right first time. i think i worked with William, b service agent was kind, polite, knowledgeable and respectful. quick turnaround time, job done right first time. i think i worked with William, but you need to fact check that. I'm bad with names. More

Oil Change Brought my car in for a routine oil change. I was shown to the new waiting area. Everyone was very friendly and helpful, especially William. He was cl Brought my car in for a routine oil change. I was shown to the new waiting area. Everyone was very friendly and helpful, especially William. He was clear in his communication and very friendly. More

Professional, friendly, clean My advisor was very professional and helpful. He recommended a particular service due to the miles on my vehicle but was very understanding when I dec My advisor was very professional and helpful. He recommended a particular service due to the miles on my vehicle but was very understanding when I declined. He later called with bad news about my brakes, I understood and moved forward with the service. He also offered a car wash and vacuum on the house. However after receiving my car, I noticed my hubcap was broken and there was no mention of this to me. I am disappointed that they brushed it off like there was no need for me to go. Although I do not think my advisor was aware, only the mechanic/car wash gentlemen, not sure where the incident occurred. I will look at my car before leaving the dealership. More

Talon was awesome I came in without an appointment because my battery had died. Talon noticed that I needed an oil change and a recall done along with a new battery. He I came in without an appointment because my battery had died. Talon noticed that I needed an oil change and a recall done along with a new battery. He quoted me a time of 90 minutes (an hour 45 at most) and had me out of there in an hour 15! Best service appointment ever! More

Very good service In and out same day and had a shuttle take me home after dropping off vehicle. Very through review of my vehicle and what was needed In and out same day and had a shuttle take me home after dropping off vehicle. Very through review of my vehicle and what was needed More

Oil change /tune up with detailed cleaning Great service from start to finish. Jeff in service was amazing and kept me up to date on my vehicles visit. Thank you for the quality of work done. Great service from start to finish. Jeff in service was amazing and kept me up to date on my vehicles visit. Thank you for the quality of work done. More

Outstanding service. I have been coming to Ford since 2011. Your company changed allot since then, but my view of the company is overall satisfying. I have bought two car I have been coming to Ford since 2011. Your company changed allot since then, but my view of the company is overall satisfying. I have bought two cars from your Ford location. I have stayed with the same team of mechanics, and they are great. Talon is a great addition to your staff. Don't tell him that, he might get a big head. Just kidding. Thanks for everything. More