Ferman Ford - Service Center

Ford Explorer Addressed my concerns and found and corrected other real problems including need for new tires. Larry in parts helped with a luggage rack. Jeff helped Addressed my concerns and found and corrected other real problems including need for new tires. Larry in parts helped with a luggage rack. Jeff helped me with a question and no pushiness involved. More

Great Service! William was very helpful! I appreciated their feedback and honesty on what service my car needed and timing to get completed! William asked me how my William was very helpful! I appreciated their feedback and honesty on what service my car needed and timing to get completed! William asked me how my day was and made sure I was a happy customer! More

Service center has always been great an handling my truck with the utmost care. Any problem I have had I have called them an got right in.. has always been great an handling my truck with the utmost care. Any problem I have had I have called them an got right in.. More

Oil change Mr. Vuncannon was very professional and friendly. Done his portion of the check in effiently and kept me updated on the progress of the work being don Mr. Vuncannon was very professional and friendly. Done his portion of the check in effiently and kept me updated on the progress of the work being done on my car. More

Nerve wrecking Took my car to Ferman Collision Center because its the shop used by my insurance company Geico. The repair cost seem very high especially for the aver Took my car to Ferman Collision Center because its the shop used by my insurance company Geico. The repair cost seem very high especially for the average at best work that was done initially. My car was returned with shop dust throughout interior and engine bay. After inspection, I noticed different fasteners use on the access panels in the engine compartment that made it impossible to change the headlights without damaging the panels, had to take it back three times to get that corrected. It took three times back to get the front bumper repaired properly as well because it was misaligned and the paint started pealing within a month. After numerous return visits my car is finally repaired properly. The paint match is incredible. However, I know my leather steering wheel did not have scratches and chunks out of the top, but oh well I'm exhausted and happy to have my car back. 2009 Genesis sedan. More

Excellent service My service was excellent and fairly quick. The waiting room was nice, clean and comfortable. Everyone was very nice as well. It was a good experience My service was excellent and fairly quick. The waiting room was nice, clean and comfortable. Everyone was very nice as well. It was a good experience More

I pass two other Ford Dealerships to go here. William is very professional and nice. Listens to your concerns to make sure your issues are corrected the first time. I have dealt with two times now William is very professional and nice. Listens to your concerns to make sure your issues are corrected the first time. I have dealt with two times now. I actually pass up two other Ford Dealerships from St.Pete to go here . William should be commended for his work ethic . Thanks , Mike Jackson More

Great service I have always received great service from this dealership and this last visit was no exception. Scheduled for an airbag replacement recall, everything I have always received great service from this dealership and this last visit was no exception. Scheduled for an airbag replacement recall, everything went well from drop off to pickup. Service advisors Talon & Jeff we’re helpful, polite & efficient. I would not hesitate to recommend Ferman Ford as the first place for your Ford service. More

Steering wheel recall Took 6 hours to do when it was supposed to be 2. Tried calling for 2 hours after with no answer. The secretary even put me through the the assistant m Took 6 hours to do when it was supposed to be 2. Tried calling for 2 hours after with no answer. The secretary even put me through the the assistant manager and there was no answer. Called for about an hour from 4-5 PM, assumed all the workers would be answering their phones at this time. Eventually had to drive to the dealership right before it closed and on the drive up I finally got a text that it was done. More

Oil change The service was very good, im was very satified with the service, Jeff was very professional, and helpful, he care about the custome and even call the The service was very good, im was very satified with the service, Jeff was very professional, and helpful, he care about the custome and even call the custome to follow up More