Ferman Ford - Service Center

Good expereince, no problems with the service recieved.. I have rated the over all experience as very good because William explained the problems and was able to receive the car in good time. He read the ext I have rated the over all experience as very good because William explained the problems and was able to receive the car in good time. He read the extended warranty and explained the coverage to me. I felt he had my interest at heart and I could trust him to treat me fairly. More

Great Customer Care My service man William Pannier was awesome. Took great care of me as always. Had a new issue and he handled it smoothly and professionally My service man William Pannier was awesome. Took great care of me as always. Had a new issue and he handled it smoothly and professionally More

Great Oil Change Experience Brought our Explorer in for a scheduled oil change. Service was performed promptly and thoroughly. Additional recommended services were a bit overpric Brought our Explorer in for a scheduled oil change. Service was performed promptly and thoroughly. Additional recommended services were a bit overpriced in my opinion. More

Very Good Service I went in on Thursday to get my drivers side door lock checked. They determined that the lock needed to be replaced but they had to order the part. I went in on Thursday to get my drivers side door lock checked. They determined that the lock needed to be replaced but they had to order the part. I came back Monday afternoon to get the part installed as requested. The original service agent was backed up with people waiting for him so they switched me to another agent. The agent(s) seemed reluctant to cover for each other but the second agent did take care of me. The service was done quickly and seems to have been done correctly. I have no real complaints but I do think you may want to mention to the service agents that complaining about work load in front of customers can make the customers feel like they're just an inconvenience rather than the reason that the agents have a job. More

William is the BEST! William was very available through calls and texts to update us. He gave us options and was careful to keep the costs down but also to do the best wor William was very available through calls and texts to update us. He gave us options and was careful to keep the costs down but also to do the best work and keep us safe on the road. More

Service Advisory and Maintenance Prompt, courteous maintenance and Advisory Service performed. Have always received excellent service at Ferman Ford. I have purchased 2 new vehicles Prompt, courteous maintenance and Advisory Service performed. Have always received excellent service at Ferman Ford. I have purchased 2 new vehicles from Ferman Ford in the past and have always had excellent service. More

Great Mr.Cameron answer all my questions and explain everything that I could understand. Very helpful with everything that I need it to do to the car. Exc Mr.Cameron answer all my questions and explain everything that I could understand. Very helpful with everything that I need it to do to the car. Excellent help and care for my car. Will recommend the service to anyone. More

Oil change Perfect, I was greeted promptly and reviewed my maintenance items. Will showed me the waiting room where the internet was great. I was in and out inc Perfect, I was greeted promptly and reviewed my maintenance items. Will showed me the waiting room where the internet was great. I was in and out including an alignment within an hour. More

Friendly, responsive and thorough. Always on time and considerate of the customers needs. Shuttle service allowed us to complete some of our to do list while the car was being serviced Always on time and considerate of the customers needs. Shuttle service allowed us to complete some of our to do list while the car was being serviced. More

Service was performed but not timely Making the first appointment was good. Checking in was good. Service went fine for oil change. Part needed and ordered. Was never called for follo Making the first appointment was good. Checking in was good. Service went fine for oil change. Part needed and ordered. Was never called for follow up appointment. I had to call to find out what was taking so long. Come to find out, the part had been there for over a week. The follow through was not very good in ensuring my needed service was completed. When I dropped the car off for the final service, I requested that they clean it, even if I had to pay for it. This was not done when I came to pick up the car so I had to wait for them to finish although I was told it was ready. More