Ferman Ford - Service Center

Oil Change/ Hard Reset on Nav everything was handled professionally and all my questions were answered promptly, I would recommend this dealership . The courtesy van driver was ple everything was handled professionally and all my questions were answered promptly, I would recommend this dealership . The courtesy van driver was pleasant and dropped me off and picked me up promptly. More

Awesome as always Made my car drive like new! Nice loaner truck while waiting for part. Service rep William is the icing on the cake. He is hands down the man! Made my car drive like new! Nice loaner truck while waiting for part. Service rep William is the icing on the cake. He is hands down the man! More

Lucas first service I brought my F150 in for service it was an excellent experience my salesman Dimetrios went above and beyond to make sure we were taken care of I brought my F150 in for service it was an excellent experience my salesman Dimetrios went above and beyond to make sure we were taken care of More

Excellent Customer Service Staff very professional, very knowledgeable about what the process was and why it was important to get my oil changed every 5 months, even though I do Staff very professional, very knowledgeable about what the process was and why it was important to get my oil changed every 5 months, even though I don't put a lot of mileage on my car in that time frame. More

Recent Service Had battery issue - easy to schedule appointment. Excellent and fast service while I waited in comfortable lounge. Full inspection, oil, lube, tire r Had battery issue - easy to schedule appointment. Excellent and fast service while I waited in comfortable lounge. Full inspection, oil, lube, tire rotation and battery fix in under two hours. More

Repair of damaged vehicle Work performed is quality and professional for repairs. Car looks brand new. Staff kept you updated timely with progress. Drop off and pick up easy. Work performed is quality and professional for repairs. Car looks brand new. Staff kept you updated timely with progress. Drop off and pick up easy. More

Good expereince, no problems with the service recieved.. I have rated the over all experience as very good because William explained the problems and was able to receive the car in good time. He read the ext I have rated the over all experience as very good because William explained the problems and was able to receive the car in good time. He read the extended warranty and explained the coverage to me. I felt he had my interest at heart and I could trust him to treat me fairly. More

Great Customer Care My service man William Pannier was awesome. Took great care of me as always. Had a new issue and he handled it smoothly and professionally My service man William Pannier was awesome. Took great care of me as always. Had a new issue and he handled it smoothly and professionally More

Great Oil Change Experience Brought our Explorer in for a scheduled oil change. Service was performed promptly and thoroughly. Additional recommended services were a bit overpric Brought our Explorer in for a scheduled oil change. Service was performed promptly and thoroughly. Additional recommended services were a bit overpriced in my opinion. More

Very Good Service I went in on Thursday to get my drivers side door lock checked. They determined that the lock needed to be replaced but they had to order the part. I went in on Thursday to get my drivers side door lock checked. They determined that the lock needed to be replaced but they had to order the part. I came back Monday afternoon to get the part installed as requested. The original service agent was backed up with people waiting for him so they switched me to another agent. The agent(s) seemed reluctant to cover for each other but the second agent did take care of me. The service was done quickly and seems to have been done correctly. I have no real complaints but I do think you may want to mention to the service agents that complaining about work load in front of customers can make the customers feel like they're just an inconvenience rather than the reason that the agents have a job. More