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3,126 Reviews of Ferman Ford - Service Center
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August 06, 2018
Bad battery. They changed it out with no charge. The only reasons that this was 4 stars instead of 5 are: #1 This battery was less than a year old. Not the Ferman's fault, but it was their battery The only reasons that this was 4 stars instead of 5 are: #1 This battery was less than a year old. Not the Ferman's fault, but it was their battery. #2 I had to pay full price for the that battery the first time, even though it was less than 4 years old. Their policy is that unless the customer actually pays for the battery; they have to pay for it after the truck comes out of warranty. Bad policy! It should still be pro-rated. The battery warranty has nothing to do with the truck warranty. More
by jbgarver
Verified CustomerEmployees Worked With
Talon Craft
August 04, 2018
Next auto will be bought at Ferman Excellant quick service and a very friendly atmosphere. I dropped off my Ford Focus at 9:30 in the morning and had the 15,000 mile service done. It wa Excellant quick service and a very friendly atmosphere. I dropped off my Ford Focus at 9:30 in the morning and had the 15,000 mile service done. It was ready the same day. More
by vgallipani0
August 04, 2018
excellent customer service our service adviser, William Pannier, has often gone above and beyond to help us out. My 08 Mercury Sable presented with a multitude of problems. Mr our service adviser, William Pannier, has often gone above and beyond to help us out. My 08 Mercury Sable presented with a multitude of problems. Mr. Pannier was patient and explained the problems to us. I highly recommend this service dept for any repairs that are needed. Thank you William More
by empress fing
Employees Worked With
August 03, 2018
Very good experience. This was my first service appointment for my '17 F150. There were no bbn problems , I brought it in for the 15k check up and the oil change. The This was my first service appointment for my '17 F150. There were no bbn problems , I brought it in for the 15k check up and the oil change. The price was very reasonable for the 26 pt checkup, oil change and tire rotation. Only ~$60. More
by bmc008
Employees Worked With
Talon Craft
August 02, 2018
Oil Change/ Hard Reset on Nav everything was handled professionally and all my questions were answered promptly, I would recommend this dealership . The courtesy van driver was ple everything was handled professionally and all my questions were answered promptly, I would recommend this dealership . The courtesy van driver was pleasant and dropped me off and picked me up promptly. More
by CHRBROWN
Employees Worked With
August 02, 2018
Awesome as always Made my car drive like new! Nice loaner truck while waiting for part. Service rep William is the icing on the cake. He is hands down the man! Made my car drive like new! Nice loaner truck while waiting for part. Service rep William is the icing on the cake. He is hands down the man! More
by cynthia.tiffany
Employees Worked With
August 02, 2018
Lucas first service I brought my F150 in for service it was an excellent experience my salesman Dimetrios went above and beyond to make sure we were taken care of I brought my F150 in for service it was an excellent experience my salesman Dimetrios went above and beyond to make sure we were taken care of More
by steelers02
August 02, 2018
Excellent Customer Service Staff very professional, very knowledgeable about what the process was and why it was important to get my oil changed every 5 months, even though I do Staff very professional, very knowledgeable about what the process was and why it was important to get my oil changed every 5 months, even though I don't put a lot of mileage on my car in that time frame. More
by grothrock2543
Employees Worked With
August 02, 2018
Recent Service Had battery issue - easy to schedule appointment. Excellent and fast service while I waited in comfortable lounge. Full inspection, oil, lube, tire r Had battery issue - easy to schedule appointment. Excellent and fast service while I waited in comfortable lounge. Full inspection, oil, lube, tire rotation and battery fix in under two hours. More
by R.Nue
Employees Worked With
August 02, 2018
Repair of damaged vehicle Work performed is quality and professional for repairs. Car looks brand new. Staff kept you updated timely with progress. Drop off and pick up easy. Work performed is quality and professional for repairs. Car looks brand new. Staff kept you updated timely with progress. Drop off and pick up easy. More
by DONAPARK
Employees Worked With
Brian
