Ferman Ford - Service Center

We owe taken care of There was some minor damage on the rear of our new Escape. Ferman scheduled a time for our schedule and gave us a loaner. We had the car back in a cou There was some minor damage on the rear of our new Escape. Ferman scheduled a time for our schedule and gave us a loaner. We had the car back in a couple of days looking like the new car it was. Joe Saporito and the rest of the crew were great. More

Fast service & friendly staff Fast service all needed work fully explained & cost reflected will use service center in future very nice lounge to wait in with coffee & soda large T Fast service all needed work fully explained & cost reflected will use service center in future very nice lounge to wait in with coffee & soda large TV only complaint didn't care for channel it was on otherwise a pleasant visit. 😎🚘🔧🔩📺? More

Service I received excellent service from William and service was completed on time. The service was for an oil change and tire rotation, I will return for f I received excellent service from William and service was completed on time. The service was for an oil change and tire rotation, I will return for further service. More

Amazing experience Simple, effective, exactly what I needed. Handled the service I needed like a pro. Price was fair and customer service was on point. Thank you Simple, effective, exactly what I needed. Handled the service I needed like a pro. Price was fair and customer service was on point. Thank you More

Oil change The service department is always a pleasure to deal with. I make my appt. online and show up. I’m checked in and after a short wait in the nice waitin The service department is always a pleasure to deal with. I make my appt. online and show up. I’m checked in and after a short wait in the nice waiting area, I’m done and on my way. More

Rip Off Took my 2013 F159 truck with 13,000 miles in for an oil change and to have a leak checked in the front passenger areaI have an extended warranty and w Took my 2013 F159 truck with 13,000 miles in for an oil change and to have a leak checked in the front passenger areaI have an extended warranty and was still told that I would have to pay a $120 diagnostic fee. If the warranty didn’t cover the repair I would still have to pay the $120 diagnostic fee plus the cost of repairs. Every other dealer I have used for my other card checked the problem and never charged a diagnostic fee. Most mechanics that do charge a diagnostic fee deduct that fee from your bill when you get the work done. It appears that the extended warranty is useless and I will never return to this dealer. I will also discourage anyone else that I know not to go to this dealer. This dealer was much better when it was Countryside Ford. More

Great service Jeff was helpful, friendly and knowledgeable. courtesy van very helpful. Pleasant experience all around. I would definitely recommend to family and f Jeff was helpful, friendly and knowledgeable. courtesy van very helpful. Pleasant experience all around. I would definitely recommend to family and friends. Not sure why you require 25 words for review, this I don’t like. More

It's under warranty recall on the doors and the battery was failing, just three days from the end of the Bumper to Bumper expiration. Everything went as well as expecte recall on the doors and the battery was failing, just three days from the end of the Bumper to Bumper expiration. Everything went as well as expected. More

Not pleasant unsatisfactory service At my most recent service visit they stripped out oil plug in the pan. Replaced oil pan and told me everything ok. Had them check tires for balance. T At my most recent service visit they stripped out oil plug in the pan. Replaced oil pan and told me everything ok. Had them check tires for balance. Told me they need balanced. Had that done. Two days later went on vacation. Tires were so bad shook all of the car. At destination found oil leaking on my brothers new driveway! SUV is now in a shop in IL fixing the problems which I will have to pay for again! They found an out around tire. That should have been found in the balancing. I don’t expect this kind of service from Ford. That’s why I have always taken my suv to your Ford dealership even though it has changed hands several times. Lost confidence in this service department. More

recall on air bag replacement All around Service was excellent , I liked the curiosity van service to taking me to Waffle House for my breakfast while waiting my car to be service. All around Service was excellent , I liked the curiosity van service to taking me to Waffle House for my breakfast while waiting my car to be service. Looking forward to be back on regular car maintenance. More