Ferman Ford - Service Center

Service Talon is an great asset to Ferman Ford. Always courteous, knowledgeable and follows through after work is completed. Talon provides service to my F35 Talon is an great asset to Ferman Ford. Always courteous, knowledgeable and follows through after work is completed. Talon provides service to my F350 as well as my wife's Mustang. More

Very satisfied! I've had my car serviced many times at Ferman and each time felt blessed at the efficiency. Jeff Vuncannon is most helpful and efficient and always v I've had my car serviced many times at Ferman and each time felt blessed at the efficiency. Jeff Vuncannon is most helpful and efficient and always very personable and pleasant no matter how busy he is. He walked me to your very lovely, comfortable lounge and when the car servicing was complete Jeff came to the lounge and walked me to my car. Couldn't ask for better care. More

great costumer service william P. service advisor did provide great costumer service. Car is fixed. this will be is service what i would highly recomend to my friends. william P. service advisor did provide great costumer service. Car is fixed. this will be is service what i would highly recomend to my friends. More

"Long Time" The dealership took exactly a week to replace the water pump on my vehicle. I was never contacted about the delays. I had to contact the Service Man The dealership took exactly a week to replace the water pump on my vehicle. I was never contacted about the delays. I had to contact the Service Manager to ask why the car was not ready. First time I called I was told the water pump they ordered arrived broken and they had to reorder. The next time I called I was told it was very difficult to install and my car would be ready the next day. When I called the next day it was still "pending". The final time I called I was told the tech working on my car got something in their eye and another tech had to be brought in to work on the car. Labor was nearly 1,000 dollars parts a little less than 400. When I wanted to speak to the Service Manager he handed me off to the Customer Service representative. The representative refunded 100.00 dollars back to me but I have no reason to believe service would be any faster or more forthright if I returned. More

We owe taken care of There was some minor damage on the rear of our new Escape. Ferman scheduled a time for our schedule and gave us a loaner. We had the car back in a cou There was some minor damage on the rear of our new Escape. Ferman scheduled a time for our schedule and gave us a loaner. We had the car back in a couple of days looking like the new car it was. Joe Saporito and the rest of the crew were great. More

Fast service & friendly staff Fast service all needed work fully explained & cost reflected will use service center in future very nice lounge to wait in with coffee & soda large T Fast service all needed work fully explained & cost reflected will use service center in future very nice lounge to wait in with coffee & soda large TV only complaint didn't care for channel it was on otherwise a pleasant visit. 😎🚘🔧🔩📺? More

Service I received excellent service from William and service was completed on time. The service was for an oil change and tire rotation, I will return for f I received excellent service from William and service was completed on time. The service was for an oil change and tire rotation, I will return for further service. More

Amazing experience Simple, effective, exactly what I needed. Handled the service I needed like a pro. Price was fair and customer service was on point. Thank you Simple, effective, exactly what I needed. Handled the service I needed like a pro. Price was fair and customer service was on point. Thank you More

Oil change The service department is always a pleasure to deal with. I make my appt. online and show up. I’m checked in and after a short wait in the nice waitin The service department is always a pleasure to deal with. I make my appt. online and show up. I’m checked in and after a short wait in the nice waiting area, I’m done and on my way. More

Rip Off Took my 2013 F159 truck with 13,000 miles in for an oil change and to have a leak checked in the front passenger areaI have an extended warranty and w Took my 2013 F159 truck with 13,000 miles in for an oil change and to have a leak checked in the front passenger areaI have an extended warranty and was still told that I would have to pay a $120 diagnostic fee. If the warranty didn’t cover the repair I would still have to pay the $120 diagnostic fee plus the cost of repairs. Every other dealer I have used for my other card checked the problem and never charged a diagnostic fee. Most mechanics that do charge a diagnostic fee deduct that fee from your bill when you get the work done. It appears that the extended warranty is useless and I will never return to this dealer. I will also discourage anyone else that I know not to go to this dealer. This dealer was much better when it was Countryside Ford. More