Ferman Ford - Service Center

service Very good customer service and willing to help you. Cameron keep me informed on my car and let me know what else I should do to keep in tip top shape Very good customer service and willing to help you. Cameron keep me informed on my car and let me know what else I should do to keep in tip top shape More

Had a leak around windshield I found that my my one year old Ford Escape had water marks on the passenger side of the head liner . I brought it to the attention of my service rep I found that my my one year old Ford Escape had water marks on the passenger side of the head liner . I brought it to the attention of my service rep. William. He scheduled an appointment for me to bring it in to be checked out. When I brought my car in William gave me a courtesy vehicle to use. It took a week for them to fix the leak and it looked like they got all the water marks off the head liner. The only thing is they gave my car back dirty. Other than that I was very satisfied with the service they provided. William is always very professional and courteous. More

CHECK ENGINE LIGHT PROBLEM THIS WAS A RELATIVELY QUICK FIX. AND I HAD THE CAR IN FOR A SIMILAR PROBLEM 8 DAYS PREVIOUSLY, THE VEHICLE WAS REPAIRED AT NO ADDITIONAL COST. THIS WAS A RELATIVELY QUICK FIX. AND I HAD THE CAR IN FOR A SIMILAR PROBLEM 8 DAYS PREVIOUSLY, THE VEHICLE WAS REPAIRED AT NO ADDITIONAL COST. More

Thanks I brought my car to Ferman for Auto body repair. It took longer than expected but was due to insurance issues. They contacted me often to let me know I brought my car to Ferman for Auto body repair. It took longer than expected but was due to insurance issues. They contacted me often to let me know the status of my repair. Staff is very friendly and accommodating. I am very happy with the final result and my baby is looking pretty again. More

Promised work failure Work promised took forever to get done and had to chase down to get it done. Was finally made a promise to make it right and failed again Work promised took forever to get done and had to chase down to get it done. Was finally made a promise to make it right and failed again More

scheduled maintenance William was extremely helpful and friendly. He went above and beyond to help us with an additional issue we were having with our battery. We were in a William was extremely helpful and friendly. He went above and beyond to help us with an additional issue we were having with our battery. We were in and out quickly with a smile on our faces. Job well done!! More

Service Talon is an great asset to Ferman Ford. Always courteous, knowledgeable and follows through after work is completed. Talon provides service to my F35 Talon is an great asset to Ferman Ford. Always courteous, knowledgeable and follows through after work is completed. Talon provides service to my F350 as well as my wife's Mustang. More

Very satisfied! I've had my car serviced many times at Ferman and each time felt blessed at the efficiency. Jeff Vuncannon is most helpful and efficient and always v I've had my car serviced many times at Ferman and each time felt blessed at the efficiency. Jeff Vuncannon is most helpful and efficient and always very personable and pleasant no matter how busy he is. He walked me to your very lovely, comfortable lounge and when the car servicing was complete Jeff came to the lounge and walked me to my car. Couldn't ask for better care. More

great costumer service william P. service advisor did provide great costumer service. Car is fixed. this will be is service what i would highly recomend to my friends. william P. service advisor did provide great costumer service. Car is fixed. this will be is service what i would highly recomend to my friends. More

"Long Time" The dealership took exactly a week to replace the water pump on my vehicle. I was never contacted about the delays. I had to contact the Service Man The dealership took exactly a week to replace the water pump on my vehicle. I was never contacted about the delays. I had to contact the Service Manager to ask why the car was not ready. First time I called I was told the water pump they ordered arrived broken and they had to reorder. The next time I called I was told it was very difficult to install and my car would be ready the next day. When I called the next day it was still "pending". The final time I called I was told the tech working on my car got something in their eye and another tech had to be brought in to work on the car. Labor was nearly 1,000 dollars parts a little less than 400. When I wanted to speak to the Service Manager he handed me off to the Customer Service representative. The representative refunded 100.00 dollars back to me but I have no reason to believe service would be any faster or more forthright if I returned. More