Ferman Ford - Service Center

Service The timing and service was exceptional and also talked to Tom Sfero in regards to leasing a 2019 Escape when they come in would highly recommend. The timing and service was exceptional and also talked to Tom Sfero in regards to leasing a 2019 Escape when they come in would highly recommend. More

My Ford my experience with Ferman Ford service department is the most pleasant experience that I have ever had with a auto dealer. From sales to service Ferma my experience with Ferman Ford service department is the most pleasant experience that I have ever had with a auto dealer. From sales to service Ferman Ford is excellent. More

Everything done no surprises Jeff was very helpful explained everything that needed done was in and out in an hour going back in the near future for additional service Jeff was very helpful explained everything that needed done was in and out in an hour going back in the near future for additional service More

nice job Took my 2015 F150 in for service and to perform recall. All work was completed ahead of the promised time without any surprise up charges. I will co Took my 2015 F150 in for service and to perform recall. All work was completed ahead of the promised time without any surprise up charges. I will continue to have my truck serviced at Ferman. More

service Very good customer service and willing to help you. Cameron keep me informed on my car and let me know what else I should do to keep in tip top shape Very good customer service and willing to help you. Cameron keep me informed on my car and let me know what else I should do to keep in tip top shape More

Had a leak around windshield I found that my my one year old Ford Escape had water marks on the passenger side of the head liner . I brought it to the attention of my service rep I found that my my one year old Ford Escape had water marks on the passenger side of the head liner . I brought it to the attention of my service rep. William. He scheduled an appointment for me to bring it in to be checked out. When I brought my car in William gave me a courtesy vehicle to use. It took a week for them to fix the leak and it looked like they got all the water marks off the head liner. The only thing is they gave my car back dirty. Other than that I was very satisfied with the service they provided. William is always very professional and courteous. More

CHECK ENGINE LIGHT PROBLEM THIS WAS A RELATIVELY QUICK FIX. AND I HAD THE CAR IN FOR A SIMILAR PROBLEM 8 DAYS PREVIOUSLY, THE VEHICLE WAS REPAIRED AT NO ADDITIONAL COST. THIS WAS A RELATIVELY QUICK FIX. AND I HAD THE CAR IN FOR A SIMILAR PROBLEM 8 DAYS PREVIOUSLY, THE VEHICLE WAS REPAIRED AT NO ADDITIONAL COST. More

Thanks I brought my car to Ferman for Auto body repair. It took longer than expected but was due to insurance issues. They contacted me often to let me know I brought my car to Ferman for Auto body repair. It took longer than expected but was due to insurance issues. They contacted me often to let me know the status of my repair. Staff is very friendly and accommodating. I am very happy with the final result and my baby is looking pretty again. More

Promised work failure Work promised took forever to get done and had to chase down to get it done. Was finally made a promise to make it right and failed again Work promised took forever to get done and had to chase down to get it done. Was finally made a promise to make it right and failed again More

scheduled maintenance William was extremely helpful and friendly. He went above and beyond to help us with an additional issue we were having with our battery. We were in a William was extremely helpful and friendly. He went above and beyond to help us with an additional issue we were having with our battery. We were in and out quickly with a smile on our faces. Job well done!! More