Ferman Ford - Service Center

Quick and professional The staff is always so nice and helpful. The wait time is always point on or early. I have never gone anywhere else. They always take care of me. The staff is always so nice and helpful. The wait time is always point on or early. I have never gone anywhere else. They always take care of me. More

Recall I had a great experience from start to finish everyone was very friendly and helpful. From the second I got out of my car I was given wonderful servic I had a great experience from start to finish everyone was very friendly and helpful. From the second I got out of my car I was given wonderful service. Down to text messages letting me know when my car is ready. More

Great service, friendly staff We always have great service here. The staff is super friendly, we usually have Jeff Vuncannon in the service department. Everyone is helpful, and ve We always have great service here. The staff is super friendly, we usually have Jeff Vuncannon in the service department. Everyone is helpful, and very timely. More

Service and collision If I continue to use Ferman Fordn it means that I am satisfied with thw service. If, in anyway I am not, I will voice that. If I continue to use Ferman Fordn it means that I am satisfied with thw service. If, in anyway I am not, I will voice that. More

Battery Fix The service and parts department were great with helping me get the best price for my new battery. They were wonder to speak with. Thank you! The service and parts department were great with helping me get the best price for my new battery. They were wonder to speak with. Thank you! More

Poor customer service, bad attitude by service advisor Service has bad attitude and were not able to repair 2 front tires n did not put oil reminder sticker. Will not be back for service. Service has bad attitude and were not able to repair 2 front tires n did not put oil reminder sticker. Will not be back for service. More

Direct and to the point They didnt try to up sell on a basic oil change and advised the best timing for a transmission flush. They were very close to on time for the appointm They didnt try to up sell on a basic oil change and advised the best timing for a transmission flush. They were very close to on time for the appointment that was set and that is not common for many other dealerships. More

Failed to fix my car after 3 attemps My car has been At Ferman Ford three times in a month and half to fix rear window supports for my 2017 Mustang Convertible. Each time I get it back th My car has been At Ferman Ford three times in a month and half to fix rear window supports for my 2017 Mustang Convertible. Each time I get it back the supports give out. Im still waiting for a forth attempt to repair it after a week and still have not been re-scheduled!. I sent an email to the GM Mr. Murrey a week ago and he as well have not contacted me. My car has been in the service department for a total of three weeks under warranty and this is unacceptable. More

One piece not fixed the service department is very friendly. They gave me a loaner car because they knew that one part would take awhile to fix. But another part which se the service department is very friendly. They gave me a loaner car because they knew that one part would take awhile to fix. But another part which seems simple enough to fix they said they fixed but it popped right back out of place. It's obvious that needs a new part to stay in place. More

Always so happy with my service at Ferman Ford My car is brought in frequently for regular maintenance as I travel often for work. Talon Craft always makes sure that I receive such great service, My car is brought in frequently for regular maintenance as I travel often for work. Talon Craft always makes sure that I receive such great service, and that everything is addressed before I leave. My visits to the service center are friendly and professional. Thank you so much!! EG More